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Added 14 mins ago
C
Content Associate, Data
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
…efficiency, transparency, and standardization to an otherwise opaque asset…
Added 1 hour ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 1 hour ago
AC
Senior Consultant, Investment Consulting – Strategic Asset Allocation
Aon Corporation
Montreal, QC
- Full-time
Job Title: Senior Consultant, Investment Consulting – Strategic Asset Allocation
Added 1 hour ago
XT
Analyste Comptable
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
The XTL Group of Companies is a privately held company offering asset transportation, logistics, distribution, and warehousing services. The combination of these services enables XTL to…
Added 1 hour ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 1 hour ago
Senior Measurements & Reporting Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…engine running - with excellence. From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain…
Added 3 hours ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 3 hours ago
B
Fixed Income Trading Analyst
BMO
Toronto, ON · FCP
- Full-time
Strong knowledge of all aspects of broker/dealer Fixed Income trading – pricing/Risk, RFQ/position/inventory management, clearing/settlements, regulatory
Added 3 hours ago
AC
Workforce Planning Analyst
Air Canada
Toronto, ON · Dorval, QC · Vancouver, BC
- Full-time
The Workforce Planning Analyst is responsible for supporting data collection, tracking, analysis, and building simulations. Supporting planning tools, creating detailed reports, creating…
Added 4 hours ago
SG
Counterparty Credit Analyst (NBFI)
Societe Generale
Montreal, QC
- Full-time
COVERAGE & INVESTMENT BANKING/Credit Portfolio Management - Financial Assets and Insurance (GLBA/CPM/FAI). The mission of CPM/FAI is to provide credit analysis and manage the credit…
Added 4 hours ago
ET
Data analyst - informatics and systems
Efficience Ti inc.
Québec, QC
- From $40 CAD / hour
- Full-time
- Hybrid
Operate database management systems to analyze data
Added 4 hours ago
L
Senior Financial Analyst (Enterprise and Strategic Initiatives)
lululemon
Vancouver, BC
- Full-time
…strategic and operational decision-making. The Senior Financial Analyst will play a critical role in supporting enterprise growth and margin productivity initiatives through strategic…
Added 5 hours ago
SM
RQ11615 - Business Analyst - Junior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The…
Added 5 hours ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
…diverse professionals across the domains of analytics, data management and health information. The team employs various analytical methods to support our clients in achieving their…
Added 5 hours ago
SM
RQ11648 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement,…
Added 5 hours ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 5 hours ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 6 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be…
Added 6 hours ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Partner with the Global Supply Chain Analyst and Waterfront Shipping to ensure decisions affecting vessel movements are accurately reflected in planning and decision-support tools.
Added 7 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
…solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of…
Added 7 hours ago
SA
Financial Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Financial Analyst will foster and build collaborative, supportive relationships with operational personnel within the portfolio to gain a comprehensive understanding of business needs…
Added 7 hours ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Experience in CNC programming in a manufacturing setting considered an asset.
Added 7 hours ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Experience in CNC programming in a manufacturing setting considered an asset.
Added 7 hours ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
Business Systems Analyst (BSA), Contact Center
Added 7 hours ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…

Aplin

Quality Assurance Analyst

Winnipeg, MB, Canada

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience · Full-time

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Applications open in a new tab.

Job details

Pay: Expected salary range is $43,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching.

Compensation

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience

Responsibilities

Monitor and evaluate customer interactions across phone, email, chat, and social media channels.
Conduct quality assessments using established evaluation criteria and quality standards.
Provide coaching and constructive feedback to Customer Service Representatives to support performance improvement.
Prepare and distribute weekly quality assurance reports and coaching documentation.
Partner with Team Leaders and Operations Managers to identify trends, coaching opportunities, and performance improvement initiatives.
Participate in internal and client calibration sessions to ensure consistent quality scoring.
Investigate escalated customer issues and assist in identifying root causes and solutions.
Provide floor support when required, including handling customer interactions.
Identify process, scripting, or knowledge gaps and communicate recommendations to the appropriate teams.
Share important client and company communications with customer service teams.

Qualifications

High school diploma or equivalent required.
Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Previous Quality Assurance experience in a contact centre environment is considered a strong asset.
Experience monitoring KPIs, improving team performance and or handling escalated calls.
Proficient with Microsoft Office, including Excel and Word.
Strong verbal and written communication skills with excellent attention to detail.
Excellent organizational, analytical, and time management abilities.
Ability to evaluate interactions objectively and provide fair, consistent feedback.
Strong problem-solving skills and the ability to coach others in a positive, supportive manner.
Comfortable working in a fast-paced, high-volume environment while managing multiple priorities.
Ability to build positive working relationships with employees at all levels of the organization.
Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, and holidays as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and assess customer interactions across multiple channels, provide constructive coaching, and prepare quality reports and documentation. Collaborate with operational leaders to identify trends and improvement opportunities, investigate escalated issues, and support customer service teams.

Requirements

A high school diploma or equivalent and at least 6 months to 1 year of customer service or contact centre leadership experience are required; contact centre quality assurance experience is an asset. Candidates should have strong analytical, communication, organizational, and coaching skills, proficiency in Microsoft Office, and flexibility to work rotating shifts; a criminal background check is required.

Skills

Quality Assurance
Customer Interaction Monitoring
Quality Assessment
Coaching
Constructive Feedback
Quality Reporting
KPI Monitoring
Performance Improvement
Calibration
Root Cause Analysis
Problem-Solving
Microsoft Excel
Microsoft Word
Written Communication
Verbal Communication
Time Management

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Quality Assurance
Contact Centre
Customer Service
Customer Interactions
Phone
Email
Chat
Social Media
Quality Standards
Evaluation Criteria
Coaching
Quality Reports
Customer Service Representatives
Team Leaders
Operations Managers
Calibration Sessions
Escalated Customer Issues
Root Cause Analysis
Key Performance Indicators
Performance Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Criminal Background Check

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