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Added 21 mins ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 21 mins ago
DE
CREDITs Processing Analyst - 18 Month Contract
DHL Express
Brampton, ON
- Full-time
…to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal…
Added 21 mins ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
WSP Canada has an immediate opportunity for a Senior GIS Analyst to join our GeoAnalytics and Mapping team on a full-time basis. This Senior role consists of working on multi-discipline…
Added 1 hour ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 1 hour ago
I
Intermediate Business Analyst
Insight
Calgary, AB
- Full-time
As a Business Analyst I, you will be responsible for the development of effective and efficient business processes. We will count on you to provide analysis and reporting on…
Added 1 hour ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
Added 1 hour ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
…our trailers that YOU helped build. We offer a competitive compensation package including wages that go up based on your merit and hard…
Added 1 hour ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
…our trailers that YOU helped build. We offer a competitive compensation package including wages that go up based on your merit and hard…
Added 1 hour ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
Ping Identity
Canada
- Full-time
…competition presentations, battlecards, responses to major analyst research and major vendor product introductions. You will also develop a sales playbook strategy comprised of multiple…
Added 1 hour ago
NS
Research Project Coordinator - The Department of Research
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 1 hour ago
FI
QA Analyst
Fellow Insights Inc.
Remote, Canada
- Full-time
- Remote
…workflows customers rely on every day. As we grow, we need a QA Analyst who can protect that experience from planning through release and into…
Added 1 hour ago
O
Director, Product Management
OpenText
Mississauga, ON
- Full-time
Represent the portfolio in executive reviews, client engagements, analyst briefings, roadmap presentations, and major industry events.
Added 1 hour ago
O
Director, Product Management
OpenText
Waterloo, ON
- Full-time
Represent the portfolio in executive reviews, client engagements, analyst briefings, roadmap presentations, and major industry events.
Added 1 hour ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Job Title: Accounting Analyst Job Description
Added 1 hour ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- $80,000 to $108,000 CAD / year
- Full-time
Added 1 hour ago
O
Director, Product Management
OpenText
Richmond Hill, ON
- Full-time
Represent the portfolio in executive reviews, client engagements, analyst briefings, roadmap presentations, and major industry events.
Added 2 hours ago
WB
Senior Analyst: Business Development
Whistler Blackcomb
Whistler, BC
- Full-time
…a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance…
Added 2 hours ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
Job Title: Accounting Analyst Job Description
Added 2 hours ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Full-time
Added 2 hours ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- Full-time
Added 2 hours ago
RN
Senior Financial Analyst - Manufacturing
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
As the Senior Financial Analyst – Manufacturing, you will provide financial leadership and strategic partnership to plant operations, procurement, and cross-functional teams by delivering…
Added 2 hours ago
CC
Analyst, Inventory Control
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 3 hours ago
A
Quality Assurance Analyst
Aplin
Winnipeg, MB
- Full-time
…to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards,…
Added 3 hours ago
Permitting Analyst, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Permitting Analyst, Pacific Link (Contract). In this position, you will play a key role in coordinating the planning, preparation,…
Added 3 hours ago
Project Controls Reporting Analyst, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Project Controls Reporting Analyst, Pacific Link. In this position, you will play a key role in delivering accurate, timely, and decision-focused…

Aplin

Quality Assurance Analyst

Winnipeg, MB, Canada

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience · Full-time

Apply About employer

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Job details

Pay: Expected salary range is $43,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching.

Compensation

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience

Responsibilities

Monitor and evaluate customer interactions across phone, email, chat, and social media channels.
Conduct quality assessments using established evaluation criteria and quality standards.
Provide coaching and constructive feedback to Customer Service Representatives to support performance improvement.
Prepare and distribute weekly quality assurance reports and coaching documentation.
Partner with Team Leaders and Operations Managers to identify trends, coaching opportunities, and performance improvement initiatives.
Participate in internal and client calibration sessions to ensure consistent quality scoring.
Investigate escalated customer issues and assist in identifying root causes and solutions.
Provide floor support when required, including handling customer interactions.
Identify process, scripting, or knowledge gaps and communicate recommendations to the appropriate teams.
Share important client and company communications with customer service teams.

Qualifications

High school diploma or equivalent required.
Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Previous Quality Assurance experience in a contact centre environment is considered a strong asset.
Experience monitoring KPIs, improving team performance and or handling escalated calls.
Proficient with Microsoft Office, including Excel and Word.
Strong verbal and written communication skills with excellent attention to detail.
Excellent organizational, analytical, and time management abilities.
Ability to evaluate interactions objectively and provide fair, consistent feedback.
Strong problem-solving skills and the ability to coach others in a positive, supportive manner.
Comfortable working in a fast-paced, high-volume environment while managing multiple priorities.
Ability to build positive working relationships with employees at all levels of the organization.
Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, and holidays as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and assess customer interactions across multiple channels, provide constructive coaching, and prepare quality reports and documentation. Collaborate with operational leaders to identify trends and improvement opportunities, investigate escalated issues, and support customer service teams.

Requirements

A high school diploma or equivalent and at least 6 months to 1 year of customer service or contact centre leadership experience are required; contact centre quality assurance experience is an asset. Candidates should have strong analytical, communication, organizational, and coaching skills, proficiency in Microsoft Office, and flexibility to work rotating shifts; a criminal background check is required.

Skills

Quality Assurance
Customer Interaction Monitoring
Quality Assessment
Coaching
Constructive Feedback
Quality Reporting
KPI Monitoring
Performance Improvement
Calibration
Root Cause Analysis
Problem-Solving
Microsoft Excel
Microsoft Word
Written Communication
Verbal Communication
Time Management

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Quality Assurance
Contact Centre
Customer Service
Customer Interactions
Phone
Email
Chat
Social Media
Quality Standards
Evaluation Criteria
Coaching
Quality Reports
Customer Service Representatives
Team Leaders
Operations Managers
Calibration Sessions
Escalated Customer Issues
Root Cause Analysis
Key Performance Indicators
Performance Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Criminal Background Check

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