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Added 22 mins ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: The Business Analyst plays a critical role in bridging business needs with technology solutions within the Wealth Management domain. This position ensures that client…
Added 22 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to perform gap analysis, identifying areas for process improvement and making recommendations.
Added 22 mins ago
SM
Decision Support Analyst Decision Support
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Manager, Case Costing & Decision Support, the Decision Support Analyst will leverage their strong analytical skillset, and understanding of healthcare data sets to support…
Added 22 mins ago
R
Advisor - Analyst, Logistics Strategy and Optimization (Hybrid - Boucherville)
RONA
Boucherville, QC
- Full-time
As an individual contributor, the analyst conducts analyses, supports corporate projects, maintains critical parameters, and contributes to the evolution of tools and processes with a…
Added 1 hour ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement to level 2 senior security analysts through regular interactions with the QA…
Added 1 hour ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Partner with the Global Supply Chain Analyst and Waterfront Shipping to ensure decisions affecting vessel movements are accurately reflected in planning and decision-support tools.
Added 1 hour ago
I
Intermediate Business Analyst
Insight
Calgary, AB
- Full-time
As a Business Analyst I, you will be responsible for the development of effective and efficient business processes. We will count on you to provide analysis and reporting on…
Added 1 hour ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement to level 2 senior security analysts through regular interactions with the QA…
Added 1 hour ago
SA
Financial Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Financial Analyst provides budgeting, forecasting, financial reporting, and financial analysis support for a portfolio of schools and departments within SAIT.
Added 1 hour ago
TT
CNC Machining Centre Programmer
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Added 1 hour ago
TT
Co-op or Recent Graduates - CNC Programmers
Titan Trailers Industries Limited - UK
Tillsonburg, ON
- Full-time
Added 1 hour ago
B
Analyst, Program / Project Control
Bombardier
Montreal, QC
- Full-time
Contribute to the continuous improvement of team processes
Added 1 hour ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- $36 to $43 CAD / hour
- Full-time
Job Title: Accounting Analyst Job Description
Added 1 hour ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- $80,000 to $108,000 CAD / year
- Full-time
Added 1 hour ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within…
Added 2 hours ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
Job Title: Accounting Analyst Job Description
Added 2 hours ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- Full-time
Added 2 hours ago
GC
Material Analyst I
Garland Commercial Ranges Ltd
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Materials Analyst/Planner, you will be responsible for setting up and maintaining part parameters and interfaces between QAD and Arena. You will also liaise with Receiving,…
Added 2 hours ago
DT
Sr Analyst II Service Management (Onsite Quebec Location)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
A key aspect of this role will be the continuous improvement process to reduce the duration, frequency and impacts of service disruptions and will be tracked with 2026 KPI target objectives.
Added 2 hours ago
GO
Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Public Service Delivery is seeking for Senior Infrastructure Analyst positions within the Strategy and Professional Support Services Branch under Capital Project Planning…
Added 2 hours ago
RN
Senior Financial Analyst - Manufacturing
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
As the Senior Financial Analyst – Manufacturing, you will provide financial leadership and strategic partnership to plant operations, procurement, and cross-functional teams by delivering…
Added 2 hours ago
CC
Analyst, Inventory Control
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 3 hours ago
P&
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
Added 3 hours ago
A
Quality Assurance Analyst
Aplin
Winnipeg, MB
- Full-time
…to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards,…
Added 3 hours ago
Project Controls Reporting Analyst, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Identify opportunities to enhance reporting efficiency through automation, process improvements, and continuous improvement initiatives.

Aplin

Quality Assurance Analyst

Winnipeg, MB, Canada

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience · Full-time

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Job details

Pay: Expected salary range is $43,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching.

Compensation

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience

Responsibilities

Monitor and evaluate customer interactions across phone, email, chat, and social media channels.
Conduct quality assessments using established evaluation criteria and quality standards.
Provide coaching and constructive feedback to Customer Service Representatives to support performance improvement.
Prepare and distribute weekly quality assurance reports and coaching documentation.
Partner with Team Leaders and Operations Managers to identify trends, coaching opportunities, and performance improvement initiatives.
Participate in internal and client calibration sessions to ensure consistent quality scoring.
Investigate escalated customer issues and assist in identifying root causes and solutions.
Provide floor support when required, including handling customer interactions.
Identify process, scripting, or knowledge gaps and communicate recommendations to the appropriate teams.
Share important client and company communications with customer service teams.

Qualifications

High school diploma or equivalent required.
Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Previous Quality Assurance experience in a contact centre environment is considered a strong asset.
Experience monitoring KPIs, improving team performance and or handling escalated calls.
Proficient with Microsoft Office, including Excel and Word.
Strong verbal and written communication skills with excellent attention to detail.
Excellent organizational, analytical, and time management abilities.
Ability to evaluate interactions objectively and provide fair, consistent feedback.
Strong problem-solving skills and the ability to coach others in a positive, supportive manner.
Comfortable working in a fast-paced, high-volume environment while managing multiple priorities.
Ability to build positive working relationships with employees at all levels of the organization.
Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, and holidays as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and assess customer interactions across multiple channels, provide constructive coaching, and prepare quality reports and documentation. Collaborate with operational leaders to identify trends and improvement opportunities, investigate escalated issues, and support customer service teams.

Requirements

A high school diploma or equivalent and at least 6 months to 1 year of customer service or contact centre leadership experience are required; contact centre quality assurance experience is an asset. Candidates should have strong analytical, communication, organizational, and coaching skills, proficiency in Microsoft Office, and flexibility to work rotating shifts; a criminal background check is required.

Skills

Quality Assurance
Customer Interaction Monitoring
Quality Assessment
Coaching
Constructive Feedback
Quality Reporting
KPI Monitoring
Performance Improvement
Calibration
Root Cause Analysis
Problem-Solving
Microsoft Excel
Microsoft Word
Written Communication
Verbal Communication
Time Management

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Quality Assurance
Contact Centre
Customer Service
Customer Interactions
Phone
Email
Chat
Social Media
Quality Standards
Evaluation Criteria
Coaching
Quality Reports
Customer Service Representatives
Team Leaders
Operations Managers
Calibration Sessions
Escalated Customer Issues
Root Cause Analysis
Key Performance Indicators
Performance Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Criminal Background Check

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