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Added 13 mins ago
DI
Business data analyst
Dayana Immigration
Beaumont, AB
- From $48.5 CAD / hour
- Full-time
- On-site
Conduct reviews to assess quality assurance practices, software products and information systems
Added 18 mins ago
Government Relations Analyst (Contract)
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Government Relations Analyst (Contract). In this position, you will play a key role in supporting Trans Mountain’s government relations efforts…
Added 1 hour ago
PC
Business systems analyst
Pacific Coast Distribution
Langley, BC
- From $43.27 CAD / hour
- Full-time
- On-site
Conduct reviews to assess quality assurance practices, software products and information systems
Added 2 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
…ensuring compliance with applicable safety, environmental, quality, regulatory, and customer…
Added 3 hours ago
SQ
Analyst, computer
Société québécoise des infrastructures
Québec, QC
- $57,374 to $109,286 CAD / year
- Full-time
- Hybrid
Conduct reviews to assess quality assurance practices, software products and information systems
Added 3 hours ago
Government Relations Analyst
Trans Mountain
Calgary, AB
…individual to join our dynamic team as a Government Relations Analyst. In this position, you will play a key role in supporting Trans Mountain’s government relations efforts through strong…
Added 3 hours ago
CL
Business methods analyst
CHARGER LOGISTICS INC
Cambridge, ON
- From $47 CAD / hour
- Full-time
- On-site
Develop quality management and quality assurance standards
Added 3 hours ago
E
Business methods analyst
ENERSAVINGS
Etobicoke, ON
- From $45.7 CAD / hour
- Full-time
- On-site
Develop quality management and quality assurance standards
Added 4 hours ago
BB
Computer systems analyst
BAASS Business Solutions Inc.
Thornhill, ON
- From $48.5 CAD / hour
- Full-time
- On-site
Conduct reviews to assess quality assurance practices, software products and information systems
Added 4 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 4 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…compliance with business policies, documented procedures and data quality…
Added 4 hours ago
GO
Business systems analyst
Global One Data Inc.
Surrey, BC
- From $46 CAD / hour
- Full-time
- Hybrid
Conduct reviews to assess quality assurance practices, software products and information systems
Added 5 hours ago
HR
Analyst, information technology (IT)
Hamati Roofing
North York, ON
- From $48.5 CAD / hour
- Full-time
- On-site
Conduct reviews to assess quality assurance practices, software products and information systems
Added 5 hours ago
LL
Business systems analyst
LATENTBRIDGE LTD.
Mississauga, ON
- From $101,000 CAD / year
- Full-time
- On-site
Conduct reviews to assess quality assurance practices, software products and information systems
Added 5 hours ago
QI
Business systems analyst
QuestEnterprise Inc.
North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
- Hybrid
Operate automatic or other testing equipment to ensure product quality
Added 6 hours ago
ES
Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
As a Senior Business Analyst, you will work closely with business stakeholders, technology teams, and subject matter experts to analyse requirements, deliver solutions, and support the…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Business Analyst with extensive expertise in business requirements gathering, business process reengineering, Agile methodologies, user story…
Added 6 hours ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…

Aplin

Quality Assurance Analyst

Winnipeg, MB, Canada

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience · Full-time

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Job details

Pay: Expected salary range is $43,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching.

Compensation

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience

Responsibilities

Monitor and evaluate customer interactions across phone, email, chat, and social media channels.
Conduct quality assessments using established evaluation criteria and quality standards.
Provide coaching and constructive feedback to Customer Service Representatives to support performance improvement.
Prepare and distribute weekly quality assurance reports and coaching documentation.
Partner with Team Leaders and Operations Managers to identify trends, coaching opportunities, and performance improvement initiatives.
Participate in internal and client calibration sessions to ensure consistent quality scoring.
Investigate escalated customer issues and assist in identifying root causes and solutions.
Provide floor support when required, including handling customer interactions.
Identify process, scripting, or knowledge gaps and communicate recommendations to the appropriate teams.
Share important client and company communications with customer service teams.

Qualifications

High school diploma or equivalent required.
Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Previous Quality Assurance experience in a contact centre environment is considered a strong asset.
Experience monitoring KPIs, improving team performance and or handling escalated calls.
Proficient with Microsoft Office, including Excel and Word.
Strong verbal and written communication skills with excellent attention to detail.
Excellent organizational, analytical, and time management abilities.
Ability to evaluate interactions objectively and provide fair, consistent feedback.
Strong problem-solving skills and the ability to coach others in a positive, supportive manner.
Comfortable working in a fast-paced, high-volume environment while managing multiple priorities.
Ability to build positive working relationships with employees at all levels of the organization.
Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, and holidays as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and assess customer interactions across multiple channels, provide constructive coaching, and prepare quality reports and documentation. Collaborate with operational leaders to identify trends and improvement opportunities, investigate escalated issues, and support customer service teams.

Requirements

A high school diploma or equivalent and at least 6 months to 1 year of customer service or contact centre leadership experience are required; contact centre quality assurance experience is an asset. Candidates should have strong analytical, communication, organizational, and coaching skills, proficiency in Microsoft Office, and flexibility to work rotating shifts; a criminal background check is required.

Skills

Quality Assurance
Customer Interaction Monitoring
Quality Assessment
Coaching
Constructive Feedback
Quality Reporting
KPI Monitoring
Performance Improvement
Calibration
Root Cause Analysis
Problem-Solving
Microsoft Excel
Microsoft Word
Written Communication
Verbal Communication
Time Management

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Quality Assurance
Contact Centre
Customer Service
Customer Interactions
Phone
Email
Chat
Social Media
Quality Standards
Evaluation Criteria
Coaching
Quality Reports
Customer Service Representatives
Team Leaders
Operations Managers
Calibration Sessions
Escalated Customer Issues
Root Cause Analysis
Key Performance Indicators
Performance Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Criminal Background Check

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