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Added 13 mins ago
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Content Associate, Data
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
Professional experience writing about business, finance, or investing, ideally as a journalist, analyst, researcher, or in-house writer.
Added 1 hour ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 1 hour ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 1 hour ago
AC
Senior Consultant, Investment Consulting – Strategic Asset Allocation
Aon Corporation
Montreal, QC
- Full-time
…review, multifaceted investment strategies, etc.) and analytical support to a wide range of clients including defined-benefit and defined-contribution pension plans, foundations and…
Added 1 hour ago
KI
Information systems business analyst
KeAnu Inc.
Brantford, ON
- From $45 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 1 hour ago
CI
Analyste Junior E3 / Junior E3 Analyst
Calian in Space & Technology
Montreal, QC
- Full-time
…together to provide electromagnetic (EM) expertise and analysis to support the design and in-service support of navy ships. We work closely with governments and large multinational…
Added 1 hour ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 1 hour ago
Senior Measurements & Reporting Analyst
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the Senior Measurement and Reporting Analyst is responsible for establishing, tracking, analyzing, and reporting on Supply Chain Management (SCM) and other…
Added 2 hours ago
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Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
…Temporary Fixed Term Contract based in Burnaby. The Desktop Support Analyst is a key member of the helpdesk team, the first point of contact for employees when they are looking for IT…
Added 2 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Financial Analyst with a strong background in Delivery Management to join our Consultancy team within the Wealth domain. This role is pivotal in…
Added 2 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Role & Level: Senior Business Analyst (7+ years of experience)
Added 2 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
We are seeking a seasoned QA Analyst to ensure the quality, accuracy, and reliability of business applications through disciplined testing and validation processes. This role primarily…
Added 2 hours ago
JG
Business Systems Analyst
J&M Group
Toronto, ON
- Contract
Seeking a Business Systems Analyst with strong experience in API-led integrations and enterprise system connectivity. The candidate will work closely with business stakeholders, architects,…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
DS
Business analyst, informatics
DAMAS SUPERMARKET LTD.
Ottawa, ON
- From $45.13 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation
Added 3 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 3 hours ago
R
Financial Planning Specialist
RBC
Waterloo, ON
- Full-time
Work collaboratively with the Financial Planning Analyst team in the preparation of financial plans.
Added 3 hours ago
R
Manager, Financial Instruments & Securities Reporting
RBC
Toronto, ON
- Full-time
…portfolio are provided to Shareholders, Regulators and the Analyst community. The Manager will also support the implementation of process changes to drive efficiency and meet changing…
Added 3 hours ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 3 hours ago
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Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Develop and maintain internal platforms, services, and RESTful APIs that support intelligence analysis, publication, and distribution.
Added 3 hours ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to…
Added 3 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 3 hours ago
C
Optimization & Process Engineering Analyst Co-op (16 Month Term)
CIBC
Toronto, ON
- Full-time
…Optimization (E2E), all of which are seeking co-op students to support ongoing efforts to enhance the delivery of products and services to our clients. As a member of one of these teams,…
Added 3 hours ago
B
Fixed Income Trading Analyst
BMO
Toronto, ON · FCP
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…

Aplin

Quality Assurance Analyst

Winnipeg, MB, Canada

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience · Full-time

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Job details

Pay: Expected salary range is $43,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching.

Compensation

Expected salary range is $43,000 - $50,000 per annum, commensurate with experience

Responsibilities

Monitor and evaluate customer interactions across phone, email, chat, and social media channels.
Conduct quality assessments using established evaluation criteria and quality standards.
Provide coaching and constructive feedback to Customer Service Representatives to support performance improvement.
Prepare and distribute weekly quality assurance reports and coaching documentation.
Partner with Team Leaders and Operations Managers to identify trends, coaching opportunities, and performance improvement initiatives.
Participate in internal and client calibration sessions to ensure consistent quality scoring.
Investigate escalated customer issues and assist in identifying root causes and solutions.
Provide floor support when required, including handling customer interactions.
Identify process, scripting, or knowledge gaps and communicate recommendations to the appropriate teams.
Share important client and company communications with customer service teams.

Qualifications

High school diploma or equivalent required.
Minimum 6 months to 1 year of customer service or contact centre leadership experience.
Previous Quality Assurance experience in a contact centre environment is considered a strong asset.
Experience monitoring KPIs, improving team performance and or handling escalated calls.
Proficient with Microsoft Office, including Excel and Word.
Strong verbal and written communication skills with excellent attention to detail.
Excellent organizational, analytical, and time management abilities.
Ability to evaluate interactions objectively and provide fair, consistent feedback.
Strong problem-solving skills and the ability to coach others in a positive, supportive manner.
Comfortable working in a fast-paced, high-volume environment while managing multiple priorities.
Ability to build positive working relationships with employees at all levels of the organization.
Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, and holidays as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and assess customer interactions across multiple channels, provide constructive coaching, and prepare quality reports and documentation. Collaborate with operational leaders to identify trends and improvement opportunities, investigate escalated issues, and support customer service teams.

Requirements

A high school diploma or equivalent and at least 6 months to 1 year of customer service or contact centre leadership experience are required; contact centre quality assurance experience is an asset. Candidates should have strong analytical, communication, organizational, and coaching skills, proficiency in Microsoft Office, and flexibility to work rotating shifts; a criminal background check is required.

Skills

Quality Assurance
Customer Interaction Monitoring
Quality Assessment
Coaching
Constructive Feedback
Quality Reporting
KPI Monitoring
Performance Improvement
Calibration
Root Cause Analysis
Problem-Solving
Microsoft Excel
Microsoft Word
Written Communication
Verbal Communication
Time Management

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Quality Assurance
Contact Centre
Customer Service
Customer Interactions
Phone
Email
Chat
Social Media
Quality Standards
Evaluation Criteria
Coaching
Quality Reports
Customer Service Representatives
Team Leaders
Operations Managers
Calibration Sessions
Escalated Customer Issues
Root Cause Analysis
Key Performance Indicators
Performance Improvement
Microsoft Office
Microsoft Excel
Microsoft Word
Criminal Background Check

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