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Added 6 mins ago
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Project Manager (Substations)
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Added 35 mins ago
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Added 35 mins ago
Customer Services Manager - Parts & Services
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Aplin

Service Operations Manager (Confidential)

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: 3–5 years of previous experience in a similar role
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Aplin has partnered with a well-established company to recruit a Service Manager – Operations to join their team in Calgary.

This is an excellent opportunity for an experienced service operations professional who enjoys leading teams, improving processes, building strong customer and vendor relationships, and contributing to the overall growth and profitability of a service organization.

Reporting to the VP Production & Service, the Service Manager – Operations will provide day-to-day operational leadership to the Parts Technicians and Service Administrators, while also supporting the Field Service division. The role offers significant interaction with both internal and external customers and is focused on delivering value, operational consistency, and a strong customer experience.

The Opportunity
The Service Manager – Operations will play a key role in ensuring the ongoing sustainability and growth of the service business through strong organization, communication, collaboration, and employee engagement.

Key Outcomes

Drive EBIT growth across the Field Service and Parts groups
Grow Parts sales and margins
Reduce material costs
Maintain healthy Service gross margins
Maintain and grow Service contribution margins
Maintain targeted days to invoice, with accuracy and timeliness
Improve customer loyalty
Improve employee engagement and coaching practices

Key Responsibilities
Overall Service Operations

Work closely with Senior Leadership Team members to deliver exceptional company results, including financial performance
Participate in the development of budgets and forecasts
Participate in weekly Service leadership meetings and contribute to strategic initiatives
Promote and ensure proper work procedures are followed as they relate to Safety, Quality, and Administration

Parts Operations

Provide direction and leadership to grow over-the-counter Parts sales revenue
Remove obstacles for the team and continuously identify opportunities to improve efficiency and reduce costs within the Parts department
Coordinate with vendors and manage key vendor relationships, including major distributorships and parts providers
Own, audit, and negotiate vendor relationships to ensure timely delivery of parts and competitive pricing
Stay current on industry trends, new products, technological advancements, and margin expectations
Maintain adequate inventory levels to support service requirements and ensure parts availability
Support Projects, Service Leads, and Service Managers by:
- Attending Project-to-Service kickoff meetings
- Sourcing and purchasing parts to meet customer and project requirements
- Identifying opportunities to cross-sell and upsell parts
- Providing parts margin recommendations on customer quotes
Conduct monthly coaching conversations and provide timely feedback, recognition, and development opportunities
Support the performance management process

Administration & Customer Support

Provide direction and leadership to ensure effective and efficient administrative and organizational support to Service
Drive timely completion of the invoicing process and SV management within required timelines and accuracy standards
Continuously identify opportunities to improve administrative efficiency and reduce costs
Ensure timely completion of the full invoicing process, from technician completion through customer review and approval
Support Service Leads and Service Managers by:
- Attending Project-to-Service kickoff meetings
- Managing and building customer relationships and participating in customer calls
- Supporting the resolution of customer invoice disputes
- Supporting AR collections
- Supporting warranty claims
Conduct monthly coaching conversations and provide timely feedback, recognition, and development opportunities
Support the performance management process

What You Bring
Leadership & Organizational Skills

Strong organizational skills with the ability to adapt to a fast-paced environment
Ability to resolve conflicts and maintain positive working relationships with internal and external clients
Proven ability to manage, coach, and mentor employees
Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines
Detail-oriented approach with strong prioritization skills

Problem-Solving & Accountability

Passion for identifying problems, implementing solutions, resolving issues, and overcoming challenges
Strong independent problem-solving skills combined with a collaborative approach
Ability to take ownership of assigned responsibilities and work effectively with a supportive team environment
Demonstrated commitment to continuous improvement

Communication & Collaboration

Proven ability to work effectively with cross-functional teams, clients, vendors, and professional, office, and trades personnel
Excellent verbal and written communication skills
Ability to clearly communicate technical information to non-technical stakeholders
Strong interpersonal skills with the ability to build positive working relationships

Technical Skills

Experience working with a ERP system
Working knowledge of Microsoft Office, including Excel, Word, and Outlook
Knowledge of and previous experience using SharePoint

Qualifications & Experience
Must-Haves

3–5 years of previous experience in a similar role
Valid Class 5 driver's licence

Nice-to-Haves

Experience in the natural gas compression industry would be an asset
Post-secondary degree preferred, particularly in Business, Sales, Marketing, or Engineering

Why Consider This Opportunity?
This is an opportunity to take on a key operational leadership role within an established organization, with responsibility spanning service operations, parts, administration, customer relationships, team leadership, and business performance.

The successful candidate will be someone who combines strong organizational and leadership capabilities with a hands-on, collaborative approach to service operations and continuous improvement.

The compensation package includes a competitive base salary, bonus, RRSP, Health Spending Account (HSA), and Vacation Leave (VL) and other benefits.

Work Authorization

Candidates must currently reside in Canada.
Candidates must be legally authorized to work in Canada without employer sponsorship.
Candidates must be eligible to work for any employer in Canada.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Lead day-to-day operations across the Parts and Service Administration teams, while supporting Field Service and contributing to budgets, forecasts, and strategic initiatives. Improve financial and operational performance through parts sales growth, cost and margin management, timely invoicing, customer and vendor relationship management, and employee coaching.

Requirements

Requires 3–5 years of experience in a similar role, a valid Class 5 driver's licence, strong leadership and organizational skills, and experience with ERP systems and Microsoft Office. Experience in natural gas compression is an asset, and post-secondary education - particularly in Business, Sales, Marketing, or Engineering - is preferred.

Skills

Service Operations Leadership
Team Management
Coaching And Mentoring
Process Improvement
Budgeting And Forecasting
Parts Sales
Vendor Relationship Management
Inventory Management
Invoicing And Accounts Receivable
Warranty Claims
Conflict Resolution
Problem-Solving
Cross-Functional Collaboration
ERP Systems
Microsoft Office

Benefits

Bonus
RRSP
Health Spending Account
Vacation Leave

Visa sponsorship

Not detected in the job text

Keywords

Service Operations
Field Service
Parts Operations
Parts Sales
Service Gross Margins
EBIT Growth
Budgeting
Forecasting
Vendor Management
Inventory Management
Customer Relationships
Invoicing
Accounts Receivable
Warranty Claims
Safety
Quality
Continuous Improvement
Employee Engagement
Performance Management
ERP Systems
Microsoft Excel
Microsoft Word
Microsoft Outlook
SharePoint
Natural Gas Compression
Class 5 Driver's Licence

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