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Added 13 mins ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…and connected. If you’re driven by purpose and energized by solving real-world challenges, we want you on our…
Added 13 mins ago
GO
Ecosystem Development Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
Strong analytical and problem-solving skills, with the ability to interpret complex information, identify opportunities and risks, exercise sound judgement, and develop practical,…
Added 14 mins ago
W
Product Manager Intern
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Experience working on school, internship, or personal projects that involve research, analysis, product thinking, business strategy, technology, or customer problem solving
Added 14 mins ago
B
Associate Manager, Membership Marketing
BCAA
Burnaby, BC · *Head Office
- Full-time
You bring strong analytical and problem-solving skills and enjoy using data to make informed decisions and improve business outcomes.
Added 14 mins ago
NI
Financial Accountant
NORSAT INTERNATIONAL INC
Aurora, ON
- $75,000 to $90,000 CAD / year
- Full-time
Strong analytical, organizational, and problem-solving skills.
Added 14 mins ago
JS
Engineering - Co-op Student - Advance Molding Solution
J Sterling Industries
Barrie, ON
- $20 to $22 CAD / hour
- Internship
…tooling, process optimization, technical project execution, and Business Development support. The role provides hands-on exposure to DFM/DFA, mold and tooling reviews, molding trials, data…
Added 14 mins ago
R
Junior Accountant
Rimowa
Cambridge, ON
- $51,000 to $65,000 CAD / year
…use; numeracy; writing and oral communication; collaboration; problem solving; critical thinking; task planning and organizing; information retrieval; computer use; and continuous…
Added 14 mins ago
OC
Director, Strategic Programs
Ontario Centre of Innovation
Toronto, ON
- $130,000 to $148,000 CAD / year
- Full-time
Distinctive problem solving and analytical skills and impeccable business judgement.
Added 28 mins ago
GO
Senior Advisor, Unclaimed Decedent Services & Data Analytics
Government of Manitoba
Winnipeg, MB
- Full-time
Strong analytical, data analysis, reporting, and problem-solving skills.
Added 28 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
Added 28 mins ago
AC
Analyste Financier Principal
Aston Carter
Montreal, QC
- Full-time
We are seeking a highly analytical, business-oriented Senior
Added 28 mins ago
B
Mechanical Building Engineer
BPA
Toronto, ON
- Full-time
…construction. Your technical expertise, attention to detail, and problem-solving skills will help ensure high-quality, efficient building solutions. If you’re a strong communicator who…
Added 28 mins ago
P
Production & Technical Manager
Puratos
Mississauga, ON
- Full-time
Drive problem solving and root cause analysis activities.
Added 28 mins ago
HL
Co-Founder Operations Manager
Helpero Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Comfort working in a startup environment with changing priorities and a hands-on, problem-solving mindset.
Added 29 mins ago
PC
People and Culture Manager - Full-Time
peoplecare communities
Waterloo, ON
- Full-time
Added 29 mins ago
AI
Manager, Financial Reporting
AutoCanada Inc.
Edmonton, AB
- Full-time
Strong analytical and problem-solving skills.
Added 29 mins ago
GC
Material Analyst I
Garland Commercial Ranges Ltd
Mississauga, ON
- $70,000 to $80,000 CAD / year
- Full-time
Assists on invoice holds in resolving grief tags that are assigned to the supply chain for hot side of the business.
Added 29 mins ago
JC
Compliance and Quality Assurance Assistant
JYSK Canada
Coquitlam, BC
- $45,000 to $50,000 CAD / year
- Full-time
Strong problem solving and communication skills
Added 29 mins ago
DT
Sr Analyst II Service Management (Onsite Quebec Location)
DXC Technology
QC · CAN QC Client Site (CSC Location)
- Full-time
Technical analysis and problem-solving skills
Added 29 mins ago
A
Hydrogeologist
AECOM
Winnipeg, MB
- $115,000 to $180,000 CAD / year
- Full-time
Strong problem-solving skills and attention to detail.
Added 44 mins ago
RD
Administrative & Marketing Assistant
RBC Dominion Securities
Courtenay, BC
- Full-time
Customer Service, Data Entry, Data Gathering Analysis, Desktop Tools, Group Problem Solving, Interpersonal Relationships, Knowledge Organization, Teamwork, Time Management, Word Processing…
Added 47 mins ago
X
Computer network technician
Xiingo
Mississauga, ON
- From $41 CAD / hour
- Full-time
- On-site
Provide problem-solving services to network users
Added 58 mins ago
GO
Sr. Infrastructure Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
Strong analytical and problem-solving skills, with experience collecting, analyzing and synthesizing technical, policy and financial information to develop recommendations and improve…
Added 58 mins ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Sound judgment, analytical, problem solving and decision-making skills used in assessing
Added 58 mins ago
GO
Legal Services Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…seeking a Legal Services Analyst to provide legal research, analysis, and advisory services in support of departmental operations and strategic initiatives. This position plays a key role…

Aplin

Team Lead

Winnipeg, MB, Canada

Expected salary range is $48,000 - $50,000 per annum, commensurate with experience · Full-time

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Job details

Pay: Expected salary range is $48,000 - $50,000 per annum, commensurate with experience
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Tammy Boyko and Carlan Wilbon with Aplin have multiple openings for an experienced Team Lead to provide day-to-day leadership and support to a team of Customer Service Representatives for our client in Winnipeg. This role is responsible for driving team performance, ensuring an exceptional customer experience, and fostering a positive, high-performing work environment through coaching, training, and employee development.

Compensation

Expected salary range is $48,000 - $50,000 per annum, commensurate with experience

Responsibilities

Lead, coach, and support a team of Customer Service Representatives to achieve performance and service excellence.
Deliver ongoing coaching, feedback, and performance evaluations to promote employee development and engagement.
Monitor operational performance and ensure key performance indicators (KPIs) and service level targets are consistently met.
Analyze reports and performance metrics to identify trends, opportunities, and areas for improvement.
Develop and implement action plans to improve team performance and customer satisfaction.
Motivate and recognize employees through coaching, performance management, and incentive initiatives.
Assist with workforce planning and coordinate schedule adjustments in collaboration with workforce management.
Handle customer escalations and provide guidance on complex service issues.
Maintain a thorough understanding of products, services, policies, and procedures to effectively support the team.
Foster a positive, collaborative, and customer-focused team culture.
Perform other related duties as assigned.

Qualifications

High school diploma or equivalent required.
Post-secondary education in Business or a related field is considered an asset. An equivalent combination of education and experience will also be considered.
Minimum 6 months to one year of leadership or supervisory experience in a contact centre or customer service environment.
Previous experience managing escalated customer concerns.
Proficiency with Microsoft Office applications.
Experience creating and interpreting reports and performance metrics.
Strong leadership, coaching, and employee development skills.
Excellent communication, interpersonal, and conflict resolution abilities.
Strong analytical, organizational, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Flexible to work rotating shifts, including days, evenings, weekends, and holidays, as required.
Criminal background check is required.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Lead, coach, and develop Customer Service Representatives to meet performance targets and deliver excellent customer service. Monitor KPIs and reports, improve team performance and customer satisfaction, coordinate scheduling, and support the team with escalated customer issues.

Requirements

A high school diploma or equivalent is required; post-secondary education in Business or a related field is an asset, and equivalent education and experience may be considered. Applicants need 6 months to one year of leadership or supervisory experience in contact centre or customer service, experience handling escalations and interpreting performance reports, Microsoft Office proficiency, and flexibility to work rotating shifts.

Skills

Team Leadership
Coaching
Employee Development
Performance Management
Customer Service
Customer Escalation Handling
KPI Monitoring
Performance Metrics Analysis
Workforce Planning
Scheduling Coordination
Conflict Resolution
Communication
Problem-Solving
Microsoft Office
Organizational Skills
Customer Satisfaction

Visa sponsorship

Not detected in the job text

Hiring contact

Tammy Boyko

Keywords

Customer Service Representatives
Contact Centre
Team Leadership
Coaching
Training
Employee Development
Performance Evaluations
Performance Management
Key Performance Indicators
Service Level Targets
Performance Metrics
Reports
Action Plans
Customer Satisfaction
Customer Escalations
Workforce Planning
Schedule Adjustments
Microsoft Office
Conflict Resolution
Criminal Background Check

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