Technology Training Specialist
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of experience in technology training, learning and development, instructional design, or a related field.
- Posting language
- English
- Posted
Original job description
Aplin is recruiting for a Technology Training Specialist to join a leading law firm in Vancouver. This is an exciting opportunity for an enthusiastic, personable, and tech-savvy professional who loves helping people learn, embrace new technology, and build confidence with digital tools.
As the face of technology onboarding, you will play an important role in welcoming new employees and ensuring they have a positive, engaging learning experience from their very first day. You'll deliver training to a variety of professionals, both in person and virtually across Western Canada.
This role offers a great balance of hands-on training delivery, instructional content development, and relationship-building within a collaborative national technology team.
What You'll Do
As the face of technology onboarding, you will play an important role in welcoming new employees and ensuring they have a positive, engaging learning experience from their very first day. You'll deliver training to a variety of professionals, both in person and virtually across Western Canada.
This role offers a great balance of hands-on training delivery, instructional content development, and relationship-building within a collaborative national technology team.
What You'll Do
- Lead engaging and interactive technology onboarding sessions for new employees, creating a welcoming and positive first-day experience.
- Deliver in-person and virtual training to employees across Vancouver, Calgary, and Edmonton, adapting your approach to different roles and technical abilities.
- Facilitate ongoing workshops and learning sessions covering Microsoft 365, Teams, Copilot, document management systems, and other business applications.
- Build strong relationships with new employees, becoming a trusted point of contact for technology questions, guidance, and ongoing learning support.
- Proactively follow up with new hires to ensure they feel comfortable and confident using the organization's systems.
- Develop, refresh, and maintain training materials, including user guides, presentations, instructional videos, and quick-reference resources.
- Create engaging digital learning content using instructional design tools and modern learning techniques.
- Maintain and update learning resources within the organization's Learning Management System (LMS) and intranet.
- Support the introduction and adoption of new technologies, including AI-powered tools and evolving digital platforms.
- Collaborate with IT colleagues and subject matter experts to understand upcoming technology changes and identify training needs.
- Gather feedback from employees to continuously improve learning experiences and training effectiveness.
- Provide occasional basic onsite IT support when needed, working collaboratively with the local Service Desk team.
- 3+ years of experience in technology training, learning and development, instructional design, or a related field.
- Excellent presentation and facilitation skills, with the ability to make training interactive, approachable, and engaging.
- A naturally outgoing, personable, and professional communication style, with strong relationship-building abilities.
- Strong knowledge of Microsoft 365, Teams, Copilot, and common workplace technology applications.
- Familiarity with document management systems, CRM platforms, PDF tools, and learning management systems.
- Experience creating instructional materials, videos, or digital learning content using tools such as Articulate 360, Camtasia, Captivate, or similar platforms.
- Interest or experience in generative AI, emerging technologies, and modern learning approaches.
- Ability to quickly learn new software and explain technical concepts to audiences with varying levels of experience.
- Strong customer service skills, patience, adaptability, and a willingness to support others.
- Previous experience in a law firm or professional services environment is a strong asset.
- Familiarity with instructional design methodologies, change management, or French language skills is an asset.
More about this job
Responsibilities
Lead engaging technology onboarding and ongoing training for employees across Western Canada, covering Microsoft 365, Teams, Copilot, document management systems, and other business applications. Develop and maintain learning materials and LMS resources, support technology adoption, gather feedback, and provide occasional basic onsite IT support.
Requirements
Applicants should have at least three years of experience in technology training, learning and development, instructional design, or a related field, along with strong facilitation, communication, and customer service skills. They should be knowledgeable about Microsoft 365 and workplace applications, and have experience creating digital learning content; law firm experience, instructional design methods, change management, or French language skills are assets.
Skills
- Technology Training
- Training Facilitation
- Instructional Design
- Microsoft 365
- Microsoft Teams
- Microsoft Copilot
- Document Management Systems
- Learning Management Systems
- Articulate 360
- Camtasia
- Captivate
- Generative AI
- Change Management
- Customer Service
- Relationship Building
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Education
- Customer Service & Support
- Legal
Keywords
- Technology Onboarding
- Technology Training
- Learning And Development
- Instructional Design
- Microsoft 365
- Microsoft Teams
- Microsoft Copilot
- Document Management Systems
- CRM Platforms
- PDF Tools
- Learning Management System
- Articulate 360
- Camtasia
- Captivate
- Generative AI
- Digital Learning
- Training Materials
- User Guides
- Instructional Videos
- Change Management
- Professional Services
- Law Firm
- Service Desk
- Technology Adoption
- Customer Service