Tenant Services Coordinator
- Vancouver, BC, Canada
$60,000 – $65,000 per annum · Full-time
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Job details
- Pay
- $60,000 – $65,000 per annum
- Job type
- Full-time
- Apply by
- Experience
- 2+ years’ experience as a Commercial Tenant Service Coordinator or Commercial Property Administrator.
- Posting language
- English
- Posted
Original job description
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Our well-known and respected Property Management client is looking to add a Commercial Tenant Services Coordinator to their team in Vancouver!
Benefits & Perks
- $60,000 – $65,000 per annum
- 3 weeks vacation
- Extended Health and Dental benefits
- Discretionary bonus
Responsibilities
- Monitor and manage tenant service calls/emails.
- Direct information to the property management team to complete work order requests and address the needs of tenants.
- Engage in routine correspondence, coordination of service, and issuing Tenant and Contractor advisories.
- Draft/prepare and distribute tenant notices and communications for the properties.
- Coordinate any Tenant appreciation events, issue new tenant welcome packages, new tenant onboarding and move in/move out coordination.
- Assist with any Tenant Satisfaction Surveys, when and if implemented.
- Update and maintain current Building Management documents, MRI databases (tenant contact info, vendor updates), manuals, property profiles, reports and contact lists.
- Set up and administration Tenant Insurance Certificate Program in Angus MRI.
- Manage and maintain the WPS fire/emergency database/contacts and follow up with tenants and building operators as required.
Qualifications
- 2+ years’ experience as a Commercial Tenant Service Coordinator or Commercial Property Administrator.
- Experience with MRI Angus or Yardi is an asset.
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
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More about this job
Responsibilities
The Tenant Services Coordinator at Aplin will handle tenant calls and emails, pass requests to the property team, and send notices and updates to tenants and contractors. They will also organize tenant events, welcome packages and move-ins, and keep building records and contact lists up to date.
Requirements
Aplin asks for at least 2 years of experience as a commercial tenant service coordinator or commercial property administrator. Experience with MRI Angus or Yardi is an asset.
Skills
- MRI Angus
- Yardi
- MRI database administration
- Tenant communications
- Work order coordination
- Customer service
- Correspondence writing
- Contractor coordination
- Event coordination
- Tenant onboarding
- Document maintenance
- Records management
- Emergency contact management
- Microsoft Office
- Tenant satisfaction surveys
Benefits
- Vacation
- Extended health benefits
- Dental benefits
- Discretionary bonus
Categories
- Real Estate
- Customer Service & Support
- Administrative
Keywords
- Tenant Services Coordinator
- Commercial Property Administrator
- property management
- tenant relations
- MRI Angus
- Yardi
- work orders
- tenant communications
- move-in move-out
- building management
- Vancouver
- tenant insurance certificate
- fire emergency database
- customer service
- administration
Seniority
Entry level
Perks
- Generous paid time off
- Performance bonus
Tools
- MRI Angus
- Yardi
Languages
- English