Training Facilitator
- Winnipeg, MB, Canada
The salary range for this role is $45,000 - $55,000 per year depending on experience. · Full-time
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Job details
- Pay
- The salary range for this role is $45,000 - $55,000 per year depending on experience.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Tammy Boyko and Carlan Wilbon with Aplin are seeking several experienced Training Facilitators for their Winnipeg client. This role is responsible for facilitating learning sessions, developing training materials, and evaluating training effectiveness.
The ideal candidate is passionate about learning and development, enjoys coaching others, and thrives in a fast-paced customer service environment.
Responsibilities
The ideal candidate is passionate about learning and development, enjoys coaching others, and thrives in a fast-paced customer service environment.
Responsibilities
- Facilitate engaging training sessions for new hires and existing employees in both classroom and virtual environments.
- Develop, update, and deliver training materials, lesson plans, and learning resources.
- Create and administer knowledge assessments to measure learning outcomes and identify development opportunities.
- Evaluate trainee performance and provide constructive coaching and feedback throughout the learning process.
- Support quality assurance initiatives by participating in monitoring, coaching, and performance improvement activities.
- Track training progress, maintain accurate records, and prepare reports on training effectiveness.
- Collaborate with operational leaders to identify training needs and recommend learning solutions.
- Stay current on products, services, policies, procedures, and system updates to ensure training content remains accurate.
- Mentor and support new trainers and facilitate knowledge sharing across the training team.
- Continuously identify opportunities to improve training programs, curriculum, and delivery methods.
- Perform other related duties as assigned.
- Bachelor's degree in Education, Business Administration, Human Resources, or a related field is considered an asset. An equivalent combination of education and experience will also be considered.
- Minimum 6 months to a year of experience in a contact centre is ideal, customer service, or related training environment. A combination of teaching experience will be considered.
- Previous experience delivering instructor-led training and facilitating adult learning programs.
- Strong understanding of adult learning principles and instructional design techniques.
- Experience coaching, mentoring, and developing employees.
- Knowledge of contact centre operations, quality assurance processes, and customer service best practices is preferred.
- Strong presentation, facilitation, and public speaking skills.
- Excellent written and verbal communication skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Flexible to work rotating shifts, including mornings, afternoons, evenings, weekends, as required.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Criminal background check is required.
- The salary range for this role is $45,000 - $55,000 per year depending on experience.
More about this job
Responsibilities
Facilitate classroom and virtual training for new and existing employees, develop learning materials, assess outcomes, and coach trainees. Track training effectiveness, support quality assurance, collaborate with operational leaders, and continuously improve training programs and delivery.
Requirements
The role seeks experience delivering instructor-led training and facilitating adult learning, with contact centre, customer service, or related training experience preferred; teaching experience may also be considered. Candidates should understand adult learning and instructional design, have strong coaching and communication skills, be proficient in Microsoft Office, be flexible to work rotating shifts, and complete a criminal background check; a relevant bachelor's degree is an asset.
Skills
- Training Facilitation
- Adult Learning
- Instructional Design
- Coaching
- Mentoring
- Presentation Skills
- Public Speaking
- Written Communication
- Verbal Communication
- Organizational Skills
- Analytical Skills
- Problem-Solving
- Quality Assurance
- Customer Service
- Microsoft Office
- Performance Evaluation
Visa sponsorship
Not detected in the job text
Hiring contact
Tammy Boyko
Categories
- Education
- Human Resources
- Customer Service & Support
- Management & Leadership
- Administrative
Keywords
- Training Facilitation
- Instructor-Led Training
- Adult Learning
- Instructional Design
- Training Materials
- Lesson Plans
- Learning Resources
- Knowledge Assessments
- Learning Outcomes
- Trainee Performance
- Coaching
- Mentoring
- Quality Assurance
- Contact Centre Operations
- Customer Service
- Performance Improvement
- Training Records
- Training Effectiveness
- Curriculum Development
- Classroom Training
- Virtual Training
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Criminal Background Check
- Rotating Shifts