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Added 4 months ago
T
Senior AI Productivity Analyst, Data Analytics
Techedin
Toronto, Ontario
- $60 to $70 CAD / hour
- Full-time
Advanced SQL skills for querying, transforming, and analyzing large datasets.
Added 4 months ago
KC
Manager, Financial Crimes- Data Analytics
KPMG Canada
Ottawa, Ontario
- Full-time
…test and validate financial crime systems and models using SQL, Python, R, and other programming languages, performing statistical analyses on samples, interpreting results, and effectively…
Added 4 months ago
KC
Manager, Financial Crimes- Data Analytics
KPMG Canada
Toronto, Ontario
- Full-time
…test and validate financial crime systems and models using SQL, Python, R, and other programming languages, performing statistical analyses on samples, interpreting results, and effectively…
Added 4 months ago
C
Data Analyst Specialist.
Cogeco
Remote, Canada
- $35,000 to $60,000 USD / year
- Full-time
- Remote
Strong knowledge of SQL for data extraction and analysis
Added 2 months ago
Resource Analyst
Government of Alberta
Edmonton, AB
Added 3 months ago
Data Scientist
Government of Alberta
Edmonton, AB
Hands-on experience with SQL for data extraction and manipulations
Added 1 month ago
Z
Architect - FinOps
Zynga
Toronto, ON
- $156,140 to $206,140 CAD / year
Propose and design new FinOps tooling using a wide array of patterns: Data Pipeline, API, Cron jobs, Slack bot, UI, SQL, NoSQL, Tableau
Added 3 months ago
WK
Software Quality Assurance Analyst (GenAI-Enabled)
Wolters Kluwer
Sherbrooke, QC · CAN - Sherbrooke
- Full-time
Compréhension des tests d’API et de la validation des données (SQL de préférence).
Added 3 months ago
F
Senior Director, Pricing
Financeit
Remote, Canada
- Full-time
- Remote
Advanced, hands-on proficiency in SQL and financial modeling is required
Added 3 months ago
S
Murex Business Analyst - FX, Rates & Treasury (Migration Program)
Sia
Toronto, ON
- Full-time
Use SQL and scripting to extract data, automate tasks, and support reporting and analysis.
Added 3 months ago
Senior Technology Manager, Data Delivery
Equitable
Waterloo, ON
Contemporary Business Intelligence Tool Certifications, SQL Server tool Certification
Added 6 months ago
C
Core Java Developer (contract)
Capgemini
Montreal, Quebec
- Contract
We are seeking a highly experienced Senior Java Developer to join the Ops Tech department. In this pivotal role, you will contribute significantly to the successful delivery of the UPE…
Added 4 months ago
AL
Développeur(euse) PGI (C#) / ERP Developer (C#)
Axis Lighting
Montreal, Quebec
- Full-time
C# ; Visual Studio ; SSRS ; SQL Server ; Microsoft Office ; Crystal Report, PGI.
Added 4 months ago
E
Senior Manager, Data Engineering
ecobee
Toronto, Ontario
- Full-time
Added 5 months ago
LI
DevOps Engineer
LanceSoft, Inc.
Montreal, Quebec
- Contract
4. Strong proficiency with relational databases, preferably Microsoft SQL Server, and writing SQL queries.
Added 4 months ago
PI
Staff Software Developer
PENN Interactive
Canada
- Full-time
Develop, scale, and optimize gRPC endpoints, GraphQL APIs, and SQL queries
Added 4 months ago
F
Senior Back End Engineer (Data Platform)
Forma.ai
Toronto, Ontario
- $150,000 to $190,000 CAD / year
- Full-time
Strong SQL, relational schema design, and data modeling skills.
Added 4 months ago
G
Spécialiste en tests logiciels / Software Test Specialist
Genetec
Montreal, Quebec
- Full-time
Added 3 months ago
BA
Director, Internal Audit Analytics & Artificial Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Provide technical direction for Power BI, Alteryx, SQL, Python and LLM tools (Microsoft Copilot, ChatGPT, Claude), including prompt engineering, automation and agents.
Added 3 months ago
SC
Backend PHP Developer
Smooth Commerce
Toronto, ON
- Full-time
The Backend PHP Developer is a core member of the engineering team responsible for building, maintaining, and scaling the server-side systems that power Smooth’s mobile and web…
Added 3 months ago
DC
Solutions Architect
Dillon Consulting Limited
London, ON · Toronto, ON · Hamilton, ON · Guelph, ON · Kingston, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Chatham-Kent, ON · North York, ON · Chatham, ON
- Full-time
Deep expertise in .NET, SQL, and relational database systems such as Microsoft SQL Server or MySQL.
Added 2 months ago
A
Onboarding Manager, US
Appcharge
Sydney Indian Reserve No. 28A, NS · Sydney
- Full-time
Added 3 months ago
PF
Decision Science Analyst
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Writing SQL scripts to automate data pipelines and workflows.
Added 3 months ago
V
Senior Machine Learning Engineer
Vancity
Vancouver, BC
- Full-time
Strong proficiency in Python and SQL, with solid software engineering fundamentals including data structures, algorithms, and object-oriented design
Added 1 month ago
PC
Senior Automation Engineer - Toronto, ON (Hybrid)
Pozent Corporation
Toronto, ON
- Contract
SQL proficiency for data validation, test data setup, and backend verification.

Appcharge

Onboarding Manager, US

Sydney Indian Reserve No. 28A, NS, Canada
Sydney, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3+ years of experience in project management, solutions/implementation management, customer onboarding, or technical customer support in SaaS, gaming, payments, or ad tech.
Posting language: English
Posted: Aug 23, 2026

Original job description

Appcharge is a leading direct-to-consumer platform for app publishers. We help publishers sell digital goods directly to their users bypassing traditional app store commissions and owning the full payment and commerce experience. The result: higher margins, better flexibility, and a more direct relationship with end users. Backed by $89M from leading investors and operators, we've grown 14x in the past year and now process over half a billion dollars annually. We're building the infrastructure that lets modern app businesses take back control of monetization - at scale.

About the Role

You'll own the post-sales onboarding journey for our publisher partners driving them through implementation from kickoff to launch - while also serving as a technical support point for live, in-production issues once publishers are launched. This role is focused on supporting our North America customers, with working hours aligned to North American time zones.

You'll work closely with Business Development, Product, Engineering, Account Management, and Customer Success to ensure onboarding runs smoothly and on schedule, and that live publishers get fast, expert support when things go wrong.

Responsibilities

Publisher Solutions Management (Onboarding & Project Management)

Own the end-to-end onboarding project plan for publisher integrations, setting timelines, tracking milestones, and driving accountability across both the publisher and internal teams.
Act as the primary point of contact for publishers throughout onboarding, running kickoff calls, status syncs, and check-ins to keep momentum and address blockers proactively.
Coordinate across Business Development, Product, Engineering, and Account Management to ensure integration tasks (SDKs, APIs, payments, storefronts, analytics) are progressing and unblocked.
Translate publisher needs and questions into clear requirements for internal technical teams, and translate technical constraints back into terms publishers can act on.
Track onboarding status, risks, and blockers in internal tools (e.g. Monday.com), giving Account Management and leadership clear visibility at all times.
Guide publishers through go-live readiness - coordinating staging/production validation and sign-off with internal technical teams.
Partner with Account Management on post-launch expansion, helping publishers adopt additional features to maximize DTC revenue.
Continuously improve onboarding playbooks, templates, and processes based on lessons learned from each publisher launch.

Support Engineering (Live Publisher Support)

Provide support for internal and external stakeholders during and after onboarding, working across all support tiers to ensure top-tier service and minimal escalations to R&D.
Troubleshoot and resolve technical issues across a range of environments, using logging/monitoring tools and best practices.
Communicate directly with customers via email, Zendesk, and video calls.
Build and manage customer-facing support resources, including FAQs and playbooks.
Interface with engineering, product, and customer success teams to investigate and resolve complex issues.
Monitor and prioritize incoming technical issues to ensure timely resolution, and lead critical customer escalations, including during on-call rotations.

Requirements

3+ years of experience in project management, solutions/implementation management, customer onboarding, or technical customer support in SaaS, gaming, payments, or ad tech.
Proven track record driving multi-stakeholder projects to completion, on time, with excellent organizational and follow-through skills.
Excellent verbal and written communication skills - able to manage customer relationships confidently and translate between commercial, product, and technical teams.
Comfortable working with technical concepts (APIs, SDKs, webhooks) at a working-knowledge level - enough to coordinate and ask the right questions, without needing to write or debug code.
Hands-on familiarity with support/monitoring tools (e.g. Zendesk, New Relic, Coralogix, Datadog) is a plus, but not required.
Highly autonomous, organized, and comfortable working in a fast-moving startup environment.
Willingness to participate in an on-call rotation for critical incidents.
Experience with SaaS or SDK-based platforms - advantage.
Bachelor's degree - advantage.

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More about this job

Responsibilities

Own the technical onboarding and integration process for publisher partners, including SDK and API setup. Provide ongoing technical support and troubleshooting for live publishers to ensure minimal escalations to R&D.

Requirements

Requires 3+ years of experience in solutions engineering or technical support within SaaS, gaming, or payments. Must be proficient in debugging code, using monitoring tools, and communicating technical concepts to commercial stakeholders.

Skills

Technical Integration
API Management
SDK Implementation
Payment Processing
Webhooks
Mobile App Stacks
Debugging
Logging and Monitoring
Client/Server Architecture
Technical Support
SQL
Technical Documentation
QA Testing
Customer Communication
Troubleshooting
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineering
SaaS
Gaming
Ad Tech
iOS
Android
New Relic
Coralogix
Logz.io
Datadog
Chrome DevTools
Fiddler
Zendesk
SQL
DTC
Monetization
CRM
Analytics Pipelines
Authentication Flows
Live-ops
Technical Onboarding
API
SDK
Webhooks

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