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Added 1 hour ago
Technical Territory Manager
Can-Seed Equipment
Canada
Full-time
Can-Seed Equipment is looking for a proven B2B sales professional who wants more than another sales job. We are looking for a self-driven, competitive Territory Manager who can build…
Added 1 hour ago
Account Manager - Small Medium Business
TELUS
Burnaby, BC
Full-time
As an Account Manager, you are a self-starter – you are someone who will acquire new business by serving private-sector companies. You are creative, resilient, and passionate about learning…
Added 2 hours ago
Manager, Financing Solutions
National Bank of Canada
Montreal, QC
Full-time
In some cases, collaborate with the account manager in preliminary meetings and presenting financing outlines to clients.
Added 3 hours ago
Store Manager - Calgary
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
…Office Furniture is looking for a hands‑on, people‑first Store Manager in our Calgary, AB location to lead, coach, and develop a high‑performing…
Added 3 hours ago
Now Hiring: Brand Manager (CLOSED)
AdEasy Inc.
Winnipeg, MB
Full-time
The Brand Manager is an entry-level agency position with AdEasy. This employee is working toward becoming an Account Manager. Account Managers are expected to be digital marketing experts,…
Added 3 hours ago
Personal Lines Account Manager
Drayden Insurance Ltd
Stony Plain, AB
Full-time
As a Personal Lines Account Manager, you are responsible for building strong, lasting relationships with our clients by helping to protect what matters most to them through account…
Added 4 hours ago
Health and Beauty Team Associate
Walmart Canada
Port Alberni, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 hours ago
Senior Key Account Operation Executive
Ferrero
Field, BC
Full-time
If you’re looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. You’ll work alongside the head…
Added 6 hours ago
Personal Lines Account Manager - Insurance
JobsMedia.io
North Bay, ON
Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North Bay, ON. This role will be responsible for managing a book of personal lines…
Added 6 hours ago
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
Full-time
Added 6 hours ago
VIP Insurance Broker
JobsMedia.io
Toronto, ON
Full-time
We are currently recruiting for a Private Client Account Manager on behalf of a boutique brokerage in the Greater Toronto Area.
Added 6 hours ago
Account manager - sales
G&J Resources Inc
Markham, ON
Full-time
Organize regional and divisional sales operations
Added 6 hours ago
Private Client Account Manager – Personal Lines Insurance
JobsMedia.io
Toronto, ON
Full-time
…currently have an exciting opportunity for a Private Client Account Manager with a well-established brokerage in North York, ON. This role is perfect for someone who takes pride in…
Added 6 hours ago
Personal Lines Insurance Account Manager
JobsMedia.io
Toronto, ON
Full-time
We’re looking for a Personal Lines Account Manager to join an a fast-growing team with a brokerage in North York, ON. This role will be responsible for managing a book of personal lines…
Added 6 hours ago
Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
Full-time
We are currently recruiting for a Commercial Lines Insurance Account Manager for a respected brokerage in the Toronto, ON area.
Added 6 hours ago
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 6 hours ago
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 7 hours ago
Community Manager (Toronto)
Kipling Group
Toronto, ON
Full-time
Position summary: Kipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full-time and permanent position. Reporting to the Property…
Added 7 hours ago
Sales Manager - (QC/Atl)
Women of the Vine & Spirits
Montreal, QC
Full-time
Manage all aspects of sales activities for a sales force covering a large territory, district, or region. Designs and executes long- and short-term sales and marketing strategies.
Added 7 hours ago
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
$55,000 to $80,000 CAD / year
Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 8 hours ago
Jr. Manager Business Development
Flix
Calgary, AB
As a Junior Business Development Manager at FlixBus Canada, you will play a key role in supporting our growth across the country. As part of the Business Development and Operations team,…
Added 8 hours ago
B2B Sales Executive
Marcus Evans Group
Pointe-Claire, QC
Full-time
We are searching for an Account Executive to develop new accounts and manage client relationships. A successful candidate will develop into a Senior Account Executive and then Sales Manager…
Added 8 hours ago
Industrial Sales Rep – Edmonton
Quality Cutting Tools Inc.
AB · Edmonton, AB
Full-time
As an Industrial Sales Rep, you will grow an established territory and customer base by bringing in business and developing business relationships within your existing accounts and driving…
Added 8 hours ago
Territory Sales Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Vancouver, British Columbia market.
Added 8 hours ago
Sales Account Manager
Uline
Burnaby, BC · Richmond, BC · Surrey, BC · Vancouver, BC
Full-time
Uline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Vancouver, British Columbia market.

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

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More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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