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Added 11 mins ago
(CAN) Consumables Associate
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Added 11 mins ago
Part-Time Pharmacy Assistant
Walmart Canada
Summerside, PE
Added 11 mins ago
(CAN) Manager, Continuous Improvement
Walmart Canada
Maple, ON
Full-time
Position Summary...The Planning & Continuous Improvement Manager (PCIM) will report directly to the General Manager and is accountable for governance and delivery of continuous improvement…
Added 11 mins ago
(CAN) Health and Beauty Team Associate
Walmart Canada
Powell River, BC
Full-time
Added 11 mins ago
Gérant de rayon, produits consommables
Walmart Canada
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
Full-time
Position Summary...The Consumables Department Manager leads daily department operations by coordinating associate activities to deliver a strong customer experience. This role ensures the…
Added 11 mins ago
(CAN) Asset Protection Associate (FT)
Walmart Canada
Ancaster, ON
Full-time
Added 11 mins ago
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
Full-time
Position Summary...The Senior Manager, Supply Chain Management is responsible for strategic design and operations of supply chain processes across e-commerce fulfillment networks, ensuring…
Added 11 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Saint-Constant, QC · St Constant, QC
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 11 mins ago
(CAN) Asset Protection Associate
Walmart Canada
Windsor, ON
Full-time
Added 11 mins ago
Manager, Ecommerce & Marketplace Operations
Mark Edwards
Montreal, QC
Full-time
We are looking for an experienced Manager, Ecommerce & Marketplace Operations to manage and support our growing wholesale and marketplace operations, with a strong focus on Walmart.
Added 11 mins ago
(CAN) Over-the-Counter Associate
Walmart Canada
Windsor, ON
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 11 mins ago
(CAN) Over-the-Counter Associate
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 11 mins ago
Account Manager
Laneway Logistics
Hamilton, ON
Full-time
Added 11 mins ago
Manager, Capital Planning
Couche-Tard
Laval, QC
Internship
Added 11 mins ago
Pharmacy Assistant
Walmart Canada
Saskatoon, SK
Full-time
Added 11 mins ago
(CAN) Overnight Lead Department Manager (General Merchandise)
Walmart Canada
Delta, BC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 11 mins ago
Regional Sales Manager - Alberta
The Stevens Company
Calgary, AB
Full-time
Added 12 mins ago
Senior Financial Analyst
STAN AI
Toronto, ON
$90,000 to $105,000 USD / year
Full-time
…we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 12 mins ago
Director, Codes & Standards and Regulatory Affairs
IPEX Group
Oakville, ON
Full-time
Added 12 mins ago
Director, Codes & Standards and Regulatory Affairs
Aliaxis
Oakville, ON
Full-time
Added 28 mins ago
Senior Risk Manager
Turner & Townsend
Calgary, AB
Full-time
Added 42 mins ago
Student Service and Financial Aid Administrator
Discovery Community College
Kelowna, BC
Full-time
Added 42 mins ago
Senior Data Solutions Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Added 42 mins ago
Senior Account Manager (Enterprise Business Solutions)
Decisive Farming by TELUS Agriculture
Toronto, ON
Contract
You will be joining TELUS Enterprise Solutions, a high-performing team of consultative account leaders driving digital transformation across Canada's largest enterprises. Based in Toronto,…
Added 43 mins ago
Senior Manager, Procurement Transformation - 15346G.PUR.0001
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

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More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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