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Added 1 min ago
Associate
RBC
Toronto, ON
Full-time
By providing ongoing, exceptional service and support to our clients and Advisor team, you will help strengthen existing relationships, welcome new clients to the firm, and play a key role…
Added 1 min ago
Associate Director, Finance & Risk Data Management Office, Chief Data Office
RBC
Toronto, ON
Full-time
…Chief Financial Office and Group Risk Management teams, the Associate Director is the first line of defense for data management risk and is responsible for building and maintaining a…
Added 1 min ago
Associate
RBC
Windsor, ON
Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 min ago
Associate
RBC
Oakville, ON
Full-time
The RBC Dominion Securities Branch located in Oakville, ON is looking for an Associate to join the team in maintaining, developing and growing an Investment Advisor's business by providing…
Added 1 min ago
Associate Advisor
RBC
Toronto, ON
Full-time
Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely…
Added 1 min ago
Associate
RBC
Ottawa, ON
Full-time
By providing ongoing, exceptional service and support to our clients, you will help our team deepen existing relationships and welcome new clients to the firm. As an invaluable Team member,…
Added 1 min ago
Associate, Credit Management - Corporate Client Group
RBC
Calgary, AB
Full-time
…have strong written and verbal communication skills? As an Associate, you will assist with the management of the portfolio of Corporate Client Group (CCG) Borrowers. This is a middle office…
Added 1 min ago
Associate
RBC
AB
Full-time
The Dominion Securities Branch in Edmonton is currently seeking an Associate to join an advisory team. By joining the team, you will participate in growing the business by providing…
Added 1 min ago
Associate Advisor
RBC
Ottawa, ON
Full-time
Help build and execute business plans, Wealth Management objectives and client service plans.
Added 1 min ago
Associate Advisor
RBC
Ottawa, ON
Full-time
Help build and execute business plans, Wealth Management objectives and client service plans.
Added 1 min ago
September 2027 - Actuarial Life (Non-CPA) - 4 month Co-op - Quebec
PwC
Montreal, QC · Quebec, QC
Full-time
Exceptional commitment to providing excellent client service, by building and maintaining productive relationships with both internal and external clients.
Added 16 mins ago
Associate, Client Services
Odyssey Trust Company
Toronto, ON
Full-time
The Associate, Client Services will be an integral part of our Toronto team. On a day-to-day basis you will be assisting the Director, Client Services, with managing all aspects of your…
Added 17 mins ago
Personal Banking Associate Trainee
TD
Saskatoon, SK
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 17 mins ago
Account Manager II
TD
Toronto, ON
Full-time
Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Added 17 mins ago
Customer Experience Associate
TD
AB
Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 17 mins ago
Customer Experience Associate - Verdun (Full-time, 37.5h/week)
TD
Montreal, QC
Full-time
…avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux…
Added 31 mins ago
Staff Data Engineer
Royal Bank of Canada
Toronto, ON
Full-time
…workspace governance, and reporting infrastructure to enable self-service analytics at…
Added 43 mins ago
Senior Power Platform
Optisigma Inc.
Canada
Full-time
Optisigma, a digital transformation consulting firm recognized for its service excellence and client-centric approach, is looking for a passionate Power Platform Consultant to join our…
Added 43 mins ago
Taylor McCaffrey LLP – Lawyer & Associate Positions (3)
The Law Society of Manitoba
Winnipeg, MB
Full-time
…team of over 90 support staff, our lawyers provide responsive service and strategic, practical legal advice tailored to our clients’ business objectives. They are currently recruiting for…
Added 43 mins ago
Associate Director - Commercial Real Estate
ATB Financial
AB · Edmonton, AB
Full-time
As ATB’s next Associate Director, Commercial Real Estate, you are someone who loves solving problems and connecting with people. You are customer obsessed and leverage your financial skills…
Added 43 mins ago
Campus Services Associate (Temporary)
Sheridan College
Brampton, ON
Temporary
Reporting to the Operations Manager, Campus Services, the Campus Service Associate provides a variety of support services for Campus Services, including the oneCARD office & the Campus…
Added 46 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 1 hour ago
Management Company - Accounts Payable Specialist | Halifax
Petra Funds Group
Halifax, NS
…accuracy while delivering excellent internal and external customer…
Added 1 hour ago
Performance & Restructuring, Senior Associate
PwC
Toronto, ON
Full-time
Work across multiple service offerings within PwC’s Deals Practice as client demands change. This could include assisting Corporate Finance or Due Diligence teams with the purchase and sale…
Added 1 hour ago
PIA Client Service Associate
TD
Markham, ON
Full-time
…value clients? If so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor…

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

Apply About employer

More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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