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Added 11 mins ago
Territory Sales Manager- Eastern Canada
Navien, Inc.
Canada
Full-time
…keeping the big picture in mind. In addition, the territory manager must be highly self-motivated, have a positive attitude and be resourceful and enthusiastic about sales and continued…
Added 11 mins ago
Dietary Aide
Prairie Mountain Health
Wawanesa, MB
Full-time
Other combinations of education and experience will be considered
Added 11 mins ago
Administrative Assistant
Ontario Health | Santé Ontario
Toronto, ON
Full-time
Environ deux ans d'expérience avérée dans le domaine administratif ou dans le soutien à des programmes, notamment en matière de coordination de tâches, de gestion de l'information et…
Added 11 mins ago
Manager, Product Led Growth
ScalePad
Vancouver, BC
Full-time
This role will own the PLG strategy, customer journey, self-service experience, in-product messaging, experimentation, and AI-powered growth opportunities.
Added 11 mins ago
Customer Success Manager
MissionPerform
Mississauga, ON
$75,000 to $110,000 CAD / year
MissionPerform is seeking a Customer Success Manager to serve as the primary business point of contact for our customers and to own the full lifecycle of customer engagement - from proposal…
Added 26 mins ago
Store Manager
NAPA Canada
Ottawa, ON
Full-time
…success of our stores. At NAPA, we believe that an excellent manager is distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind,…
Added 26 mins ago
Sr Manager- Facility Operations 1
FedEx Canada
Owen Sound, ON
Full-time
…for the overall safety, security, quality, performance and customer experience of Station and Ramp…
Added 26 mins ago
Store Manager
MacDonald Search Group
Saskatoon, SK
Full-time
Our client is an established Canadian specialty apparel retailer seeking a Store Manager to lead its Saskatoon location. Reporting to the Regional Manager, this is a hands-on retail…
Added 26 mins ago
Management Trainee
Enterprise
Timmins, ON
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 26 mins ago
Union Store Associate
The Salvation Army in Canada
Regina, SK
Part-time
Have a few months of experience in processing or distribution of goods or customer service.
Added 26 mins ago
IT Support Specialist - Events & VIP Users
Bombardier
Dorval, QC
Full-time
Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary.
Added 26 mins ago
Management Trainee
Enterprise
Pembroke, ON
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 26 mins ago
Cook
Destination Cape Breton
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
…restaurant locations and catering operations. With our extensive experience, Flavor aims to always exceed customer expectations as well as take all the work and stress out of any style of…
Added 26 mins ago
Validation Analyst 2
PCI Pharma Services
Vancouver, BC
Full-time
Attends conference calls and customer meetings and effectively communicates project goals and progress to Validation Supervisor / Manager.
Added 26 mins ago
Manager, Product Led Growth
ScalePad
Vancouver, BC
Full-time
This role will own the PLG strategy, customer journey, self-service experience, in-product messaging, experimentation, and AI-powered growth opportunities.
Added 26 mins ago
Business Development Manager
MacDonald Search Group
Vancouver, BC
Full-time
…success in sales growth and winning new business? Do you have experience in the aluminum can industry? This might be the opportunity that you have been looking…
Added 26 mins ago
Sous Chef
Marriott International
Vancouver, BC
Full-time
High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
Added 26 mins ago
Area Manager
Air Liquide Healthcare
Ajax, ON
Full-time
…the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative…
Added 26 mins ago
Project Manager - Cables and Transformers
Kinectrics
Toronto, ON
Full-time
Position: Project Manager - Cables and Transformers
Added 26 mins ago
Customer Service Representative
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
AB · Edmonton, AB
$40,000 to $50,000 CAD / year
Full-time
As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer…
Added 26 mins ago
Store Associate
The Salvation Army in Canada
Ottawa, ON
Part-time
Have a few months of experience in processing or distribution of goods or customer service.
Added 26 mins ago
Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
Full-time
Additional InformationRooms Operations Manager in the Housekeeping Department
Added 26 mins ago
Front Office Manager
Delta Hotels and Resorts®
Halifax, NS
Full-time
At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in…
Added 26 mins ago
Sales Representative
Federal Signal Corporation
AB · Edmonton, AB
Full-time
…Western Canada. Reporting to the Sales and Business Development Manager, this role utilizes a consultative sales approach to understand client needs and provide tailored solutions within…
Added 26 mins ago
Fleet Administrator
GFL - Sewer Technologies Division
Rocky View No 44, AB · Rocky View County, AB
Full-time
Competitive Pay: Individual pay is determined by responsibilities, experience, and location.

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

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More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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