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Added 12 mins ago
Sales Consultant II
Sysco
Vancouver, BC · Sysco Vancouver
Full-time
Role: This position is responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this position will…
Added 25 mins ago
Sales Representative
BOXX Modular (Canada)
Stoney Creek, NB
Full-time
In this role, you’ll own a defined territory and play a key part in growing sales, strengthening customer relationships, and maximizing revenue and profitability. You’ll work with customers…
Added 25 mins ago
Sales Consultant II
Sysco Canada Inc.
Vancouver, BC
$45,916 to $95,475 CAD / year
Full-time
Role: This position is responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this position will…
Added 25 mins ago
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
$71,082 to $131,899 CAD / year
Full-time
…utilizing a team-selling approach, the Business Development Manager (BDM) will engage a cross-functional team to create a comprehensive strategy that meets the prospect's needs. Leveraging…
Added 25 mins ago
Account Manager
OnDeck Marketing
Calgary, AB
Full-time
…Our client portfolio is established and growing - and every account needs an owner who treats it like their own…
Added 41 mins ago
Senior Account Manager - AntiSocial
Thinkingbox
Toronto, ON
AntiSocial is looking to hire an experienced Senior Account Manager to join our team! As our Account Manager, you will be responsible for providing exceptional service to our current and…
Added 41 mins ago
Territory Sales Manager, Alberta
UPL
Field, Albe
Job Summary: Manage necessary sales activities involving external customers within the Alberta geographic area. Apply strategic sales tactics to achieve budgeted sales and profit objectives…
Added 41 mins ago
Internal Audit Manager
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
Full-time
…you will report to the Director, Internal Audit, and play a key role in the management and day-to-day execution of audit activities within the Canada business. You will have an opportunity…
Added 41 mins ago
Associate Brand Manager Intern (8 months)
Kenvue
Toronto, ON
Full-time
As an Associate Brand Manager Intern, you will act as a business leader to drive growth on your brand through strategies & executions that have national impact. Just like any entrepreneur…
Added 41 mins ago
Bilingual- Technical Sales Specialist- Quebec
Greenworks Tools Canada
East Gwillimbury, ON
$80,000 to $90,000 CAD / year
Full-time
The Technical Sales Specialist (TSS) will create and develop relationships with professional dealers, end users, regional landscape accounts, and large end users such as municipalities,…
Added 54 mins ago
Lot Attendant (Auto Haus Volkswagen)
Go Auto
Winnipeg, MB
Full-time
Want to become a General Manager of a dealership one day? MAKE IT HAPPEN, with endless possibilities at Go Auto!
Added 56 mins ago
Associate, Global Markets Corporate Banking
BMO
Toronto, ON · FCP
Full-time
…Securitization team, which is responsible for underwriting and account management of securitization and other structured finance transactions across a wide variety of asset classes,…
Added 56 mins ago
Territory Manager
Terumo
Canada
…territory to achieve assigned monthly, quarterly and annual sales revenue targets. This position is responsible for sales and market development in the acute care setting and outpatient…
Added 56 mins ago
Associate Territory Manager, TMCI
Terumo
Vaughan, ON
Associate Territory Manager–TIS is responsible for sales support and promoting Terumo Interventional Systems (TIS) products to Interventional Radiologists, Interventional Cardiologists,…
Added 56 mins ago
Regional Sales Manager, Central Ontario
Financeit
Remote, Canada
Full-time · Remote
With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. At…
Added 56 mins ago
SMB Sales Executive
Purolator
ON · Mississauga, ON
As an SMB Sales Executive you'll play a key role in Purolator's growth by identifying, engaging, and acquiring new customers. This is a true hunter role where your ability to prospect,…
Added 1 hour ago
Internal Audit Manager
Sun Life
Toronto, ON
Full-time
…you will report to the Director, Internal Audit, and play a key role in the management and day-to-day execution of audit activities within the Canada business. You will have an opportunity…
Added 1 hour ago
Regional Sales Manager, Central Ontario
Financeit
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
With a focus on driving sales volume in a defined territory, the Regional Sales Manager will be responsible for working with existing accounts and hunting and qualifying new prospects. At…
Added 1 hour ago
Account Executive - West Coast
HALO Branded Solutions
Canada
Full-time
…100 of the Fortune 500. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is #1 in our $25B…
Added 1 hour ago
Associé(e) aux comptoir Pro (temps plein)
The Home Depot Canada
Granby, QC
Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 1 hour ago
Account Manager
Sirius Personnel
Fort St. John, BC
Full-time
They are currently seeking an Account Manager to join their team and take ownership of the Oil & Gas market in Fort St. John, British Columbia.
Added 1 hour ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 1 hour ago
Recruitment Coordinator
Bell
Quebec, QC
As a key member of our Retail Talent Acquisition team, the Recruitment Coordinator supports full‑cycle hiring for frontline and management roles across our retail stores. This role is…
Added 2 hours ago
Territory Sales Representative / Manager – Ottawa region and Province of Quebec
Zwiesel Fortessa Americas LLC
Quebec, QC
$50,000 CAD / year
Full-time
Work directly with customers to build relationships with key decision makers to ensure a high level of customer retention and satisfaction as directed. Develop and produce bids, sales…
Added 2 hours ago
Customer Service Representative
Culligan of Canada
Simcoe Lodge, ON · Simcoe, ON
$20 CAD / hour
Full-time
Process new contracts, create customer account and schedule installation, as required

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

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More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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