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Added 25 mins ago
District Manager
La Senza
Vancouver, BC
$100,000 to $130,000 CAD / year
Full-time
As District Manager, you are the senior retail leader responsible for driving the performance, culture, and growth of an entire district. You build exceptional leaders, create…
Added 26 mins ago
Sector Marketing Lead, Mission Critical Facilities
Stantec
Toronto, ON
Full-time
Work in partnership with the Pursuits team to ensure sector key clients are represented and appropriately staffed (Account Manager, Sponsor, and Marketing Support) through our Account…
Added 41 mins ago
Senior Manager, Nuclear Technology and Innovation
Atomic Energy of Canada, Ltd.
Ottawa, ON
Other
…and respect, and meaningful engagement, collaboration, and…
Added 41 mins ago
Consultant, Forensic Engineering
J.S. Held LLC
Burlington, ON
Full-time
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals…
Added 55 mins ago
Manager, Out of Home Care
Government of Saskatchewan
Prince Albert, SK
Temporary
…experienced employee who is a dynamic and creative leader as Manager, Out of Home Care. Reporting to the Director, Out of Home Care, the employee will oversee the out of home care resource…
Added 1 hour ago
Associate Dean, Indigenous Education & Student Success (Identified) - UNSW Science
UNSW
Montreal, QC
Full-time
Strategic thinking and the ability to translate vision into meaningful outcomes
Added 1 hour ago
Consultant, Forensic Engineering
J.S. Held LLC
Burlington, ON
Full-time
J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals…
Added 1 hour ago
Bilingual Procurement Manager
Webuild
Ottawa, ON
$180,000 to $200,000 CAD / year
Full-time
We are seeking an experienced Bilingual Procurement Manager to lead procurement activities for a major infrastructure project. Reporting to the Project Manager with functional alignment to…
Added 1 hour ago
Creator Manager
Winona
Remote, Canada
Full-time · Remote
We’re looking for a Creator Manager to join our team and help us build and grow Winona’s creator network. In this role, you’ll own our creator supply across paid advertising, organic…
Added 1 hour ago
Programs and Services Coordinator
Georgian College
ON
In collaboration with the Manager, develops and implements plans to ensure projects, programs and services produce desired deliverables within defined timelines and budgets.
Added 1 hour ago
Team Lead, Advertising Project Management
HelloKindred
Toronto, ON
Contract
Maintain an active pipeline of Project Manager candidates in partnership with the Delivery Lead.
Added 1 hour ago
Agency Partnerships Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
Full-time
The Agency Partnerships Manager (APM) is responsible for hitting revenue goals, building relationships with advertising agencies, and helping agencies drive business results on TikTok…
Added 1 hour ago
Communications Coordinator - Public Affairs
CAMH
Toronto, ON
…external communications, focused primarily on the Thriving Minds Partnership with SickKids and the Garry Hurvitz Centre for Community Mental Health (GH-CCMH). Reporting to the Manager of…
Added 2 hours ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
Added 2 hours ago
Customer Success Manager (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
Added 2 hours ago
BUSINESS CENTRE MANAGER - St. Catharines
BDC
St. Catharines, ON
Full-time
The Business Centre Manager for St. Catharines contributes to the growth of BDC's portfolio by supporting team members in sourcing, developing, and recommending high quality transactions in…
Added 3 hours ago
Concepteur Outillage /Tool Designer
Airbus Aircraft
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Full-time
Added 3 hours ago
Commodity Tax Manager
Air Canada
Dorval, QC
Full-time
We are looking for an experienced and forward-thinking Commodity Taxe Manager to join our Tax team. Reporting to the Director, Commodity Taxes Planning, Policies & Procedures, you will…
Added 3 hours ago
Senior Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact with our U.S. Corporate Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 5 hours ago
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 5 hours ago
Manager, Financial Solutions
National Bank of Canada
Nanaimo, BC
Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 6 hours ago
Manager Security Team
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general direction of the Site Lead, Facilities Support Services, the Manager, SBH Security Team is responsible to support overall security services operations including access…
Added 6 hours ago
Manager Health Services
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 8 hours ago
Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
AHS has an exciting opportunity for a Unit Manager at the Foothills Medical Center, with responsibility for clinical operations and programmatic leadership for the Emergency Department. In…
Added 9 hours ago
Manager, U.S. Corporate Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact with our U.S. Corporate Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a…

AppDirect

Associate Customer Success Manager

Toronto, ON, Canada

Pay: $55,000 - $65,000 CAD
Experience: 1-2 years experience in partnerships, customer success, customer experience or related roles
Posting language: English
Posted: Sep 23, 2026

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Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device – as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

At PartnerStack, we’re passionate about software and the partnership space - and we’re not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue. Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

About you and this role

Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts. They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer. They then provide them with timely value propositions and actions to deliver on that value. They build strategies for their accounts to retain and grow them while contributing to company profits. CSMs develop a vision and a strategy for each of their accounts to provide customers with a voice and guidance to facilitate the achievement of the customer’s business objectives, partnership creation and revenue generation..

Customer Success Managers have a unique opportunity to influence PartnerStack customer base and can be a promoter for PartnerStack as well as an advocate for customer needs or gaps in experience. CSMs are essential to a company’s financial growth as they are responsible for growing and transforming customer relationships.

What you’ll do

Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
Develop strategies for their customer growth and retention
Educate and advocate for how PartnerStack can solve their needs
Establish regular connection and communication - weekly/bi weekly check ins with key stakeholders, and quarterly business review with executive leadership focused on revenue generations and customer objectives for using PartnerStack
Review customer feedback and prioritize feature requests
Analyze data and metrics around customer engagement and growth
Ensure onboarding of new customers leads to success and active programs
Drive renewals and expansion
Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions

You’re a great candidate if…

1-2 years experience in partnerships, customer success, customer experience or related roles
Understands SaaS business and has an interest in keeping up with the industry
Enjoys building relationships and cultivating positive client experiences
Focuses on new and effective ways to provide value to the client
Approaches problems with a creative mindset and is solution oriented
Thrives in a fast paced environment and is able to learn on the job

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice:

https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations - always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

L'échelle salariale indiquée ci-dessous correspond au salaire de base annuel prévu ou à la rémunération cible (OTE) pour ce poste chez AppDirect et est susceptible d'être modifiée.

Le salaire de base ou la rémunération cible (OTE) ne constitue qu'une composante du package de rémunération global proposé par AppDirect. Outre le salaire de base, les employés permanents peuvent prétendre à des primes liées à la performance et à une gamme complète d'avantages sociaux. Fourchette

Échelle salariale

$55,000 - $65,000 CAD

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More about this job

Responsibilities

Manage a portfolio of accounts to drive customer success, retention, and revenue growth through strategic planning and regular stakeholder engagement. Facilitate onboarding, analyze customer metrics, and advocate for client needs to ensure optimal product value and program expansion.

Requirements

Requires 1-2 years of experience in customer success, partnerships, or related roles with a strong understanding of the SaaS business model. Candidates should be solution-oriented, skilled in relationship building, and capable of thriving in a fast-paced environment.

Skills

Customer success
Partnerships
SaaS
Relationship building
Client experience
Revenue generation
Account management
Data analysis
Strategic planning
Onboarding
Customer retention
Problem solving
Communication
Stakeholder management
Business objectives

Benefits

Performance-related bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Partnerships
Account Management
Revenue Generation
Customer Retention
Onboarding
Quarterly Business Review
Stakeholder Management
Data Analysis
Business Strategy
Client Experience
AppDirect
PartnerStack
Subscription Commerce

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