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Added 18 mins ago
A
Senior Renewables Advisor
Arcadis
Calgary, AB
- Part-time
…systems (BESS), substations, and related infrastructure. This part-time, as-needed role splits time between business development and billable construction management, providing…
Added 18 mins ago
ST
Senior Operations Associate
SS&C Technologies
Toronto, ON
- Full-time
…pool. Please note your application will be considered at the time when an active role is…
Added 18 mins ago
RJ
Sales Advisor - Rolex Boutique
Raffi Jewellers Inc. Cambridge | Montreal | Waterloo
Cambridge, ON
- $70,000 to $95,000 CAD / year
- Full-time
As a Sales Advisor, you will serve as the esteemed ambassador of the brand, embodying its values of excellence and quality. Your role is pivotal in delivering a world-class, personalized…
Added 18 mins ago
GT
SUPER LUXURY SERVICE ADVISOR - DOWNTOWN SERVICE TEAM
Grand Touring Automobiles
Toronto, ON
- Full-time
Full-Time | downtown service team | Toronto, ON | Nov 5, 2026
Added 18 mins ago
PW
Financial Advisor Assistant (LLQP Life Insurance licensed)
Personalized Wealth Strategies
AB · Edmonton, AB
- Full-time
Compensation: Hybrid income opportunity with part-time base wage of $25–$35 per hour plus commission sharing on eligible & approved life insurance business written for existing and new…
Added 33 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
Tuition reimbursement, Paid time off, Vision care, Dental care, Life insurance, Employee assistance program, Disability insurance, Discounted or free food
Added 48 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Toronto, ON
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 48 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 48 mins ago
Financial Advisor (Heavy-Duty Truck Financing)
Camions Excellence Peterbilt
Laval, QC · Montreal, QC · Trois-Rivières, QC · Pointe-aux-Trembles, QC
At Excellence Peterbilt, our success is driven by our people. Join us and be part of our success!
Added 48 mins ago
Senior Salesforce Administrator
Make-A-Wish Canada / Rêves d'enfants Canada
Canada
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada
Added 1 hour ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Fairview Mall
Fox Group Canada Inc.
Toronto, ON
- Part-time
…currently operation Mango, Laline and Fox Home. Nike is also part of the Fox Group Canada and it is operated by Retailors. We couldn’t be more excited and it is a wonderful time to join our…
Added 1 hour ago
R
Client Advisor
RBC
Crystal City, MB
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 1 hour ago
Social Worker
NorQuest College
Edmonton, AB
SALARY: AUPE Band Level 9 | Advisor III | $74,085 - $96,200 annually reflective upon what you bring AKA your education and experience. This is a full-time, permanent position with the…
Added 1 hour ago
Sales Representative - Uniform
Cintas
Cambridge, ON
…motivated, and caring. These characteristics are an important part of our history and culture, and they are at the heart of everything we…
Added 1 hour ago
DC
Information Technology Support Specialist
Dillon Consulting Limited
London, ON
- Full-time
…both internal and external stakeholders? Are you a trusted advisor and a problem solver? If you enjoy entrepreneurship and innovation in a flexible work environment, this opportunity is for…
Added 1 hour ago
VE
Account Representative or Manager
Veolia Environnement SA
Edmonton, AB
- Full-time
than a sales professional – you'll be a trusted technical advisor developing deep customer
Added 1 hour ago
UO
Program Advisor - MMA, MRED, MAcc
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Academic Operations Officer, the Program Advisor works closely with students in the Master of Management Analytics (MMA), Master of Accounting (MAcc), Master of Real Estate…
Added 1 hour ago
A
Représentant(e) des ventes- Grands comptes/Account Executive, Major Accounts Sales
ADP
Montreal, QC
- Full-time
Identifier les menaces concurrentielles et positionner la valeur différenciée d’ADP pour accroître la part de marché
Added 1 hour ago
OG
Investment Operations and Governance Advisor
Ontario Government | Gouvernement de l’Ontario
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
As part of the Venture Ontario team, you will play a key role in implementing and monitoring venture capital investment programs while at the same time, strengthening board governance and…
Added 1 hour ago
G
Bilingual Project Manager, Enterprise Onboarding
GreenShield
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Project Manager, Enterprise Onboarding, is a client and advisor-facing role that works closely with and directly supporting all lines of business – including Insurance, Administration…
Added 1 hour ago
CC
Financial Planner & Operations Manager
Cardinal Capital Management
Winnipeg, MB
- Full-time
Position type: Full Time - 37.5 hours per week
Added 2 hours ago
R
Client Advisor
RBC
Truro, NS
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 2 hours ago
SL
Digital Product Manager - CRM and Partnerships
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Advisor, SSA, and IWA Adoption: Advisors, SSAs, and IWAs consistently use the CRM as part of their day-to-day workflow because it makes their work simpler and more effective.
Added 2 hours ago
P
Software Developer
PolicyAdvisor
Oakville, ON
- $60,000 to $70,000 CAD / year
- Full-time
Leverage technologies like RAG, semantic search, and speech AI for real-time advisor-client interactions
Added 2 hours ago
TC
Finance Manager
The Crump Group, Inc.
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…we’re driven by people. When you join our team, you become part of a team that cares about what we do and how we do it. We believe in creating a workplace where you can grow your career,…

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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