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Added 1 min ago
KD
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
Keurig Dr Pepper
Montreal, QC
- Full-time
The Commercial Finance Intern will focus on designing and developing an automated Customer Business Review solution leveraging Power BI that consolidates key financial and commercial…
Added 1 min ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
The Analytics, Insights and Artificial Intelligence function at TD is at the forefront of driving data-driven decision-making and innovation across the organization. It harnesses advanced…
Added 1 min ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
You are a highly analytical and business-focused professional who enjoys turning complex commercial data into meaningful insights. You have a strong attention to detail, thrive in…
Added 30 mins ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Calgary, AB
- Full-time
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 30 mins ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
You are also accountable for delivering timely, high quality KPI reporting and actionable insights to support operational and business reviews.
Added 30 mins ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
Strong analytical skills and comfort working with performance data, financial metrics, attribution, and business KPIs.
Added 46 mins ago
People & Culture - Recruiter
Beyond Energy Services & Technology
Calgary, AB
Establish strong working relationships with hiring managers and business leaders to understand current and future staffing requirements.
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Ottawa, ON
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Convert complex data into meaningful insights with qualitative and/or quantitative evidence.
Added 1 hour ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Added 1 hour ago
DG
Manager, Talent Attraction [Campus]
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Act as a national campus recruitment expert, using data and market insights to guide decisions, drive consistent practices and advise leaders.
Added 1 hour ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Montreal, QC
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
A
Microsoft Foundry Architect
Affinity
Vancouver, BC
- Contract
…generation (RAG) applications, model deployments, and AI-enabled business workflows on the Azure…
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Toronto, ON
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Vancouver, BC
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
The Analyst, Total Rewards conducts detailed compensation analysis, develops data-driven insights and recommendations, and maintains dashboards and reporting to support informed…
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Halifax, NS
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
Calgary, AB
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.
Added 1 hour ago
Risk Analytics Manager
First West
Langley (District), BC · Langley, BC
…processes, and translating complex results into decision-ready insights. Working closely with Credit Risk Management, Finance, Treasury, Technology, Data, and business stakeholders, the…
Added 1 hour ago
Senior Consultant - Risk Consulting - Actuarial
EY
Toronto, ON
…complex problems and translating quantitative analysis into clear business insights. You’ll need to be ready to listen, learn, adapt and contribute in a collaborative environment. If you…
Added 1 hour ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
Added 1 hour ago
CC
Data Engineer
Canadian Cancer Society
St. John's, NL
- Full-time
Partner with business and technical teams to design and implement data solutions that adhere to security best practices and align with data governance standards.

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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