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Added 12 mins ago
W
Full Time(CAN) Customer Service Manager
Walmart
Charlottetown, PE
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 12 mins ago
通
Account Development Manager, Walmart
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Account Development Manager, we empower you to cultivate a long-term partnership with your customer by continuously proposing solutions and plans that are mutually beneficial. You’ll…
Added 12 mins ago
NA
HR Data and Process Analyst, People Services Delivery
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…analysis, process improvement, reporting, testing, training, and change management. Working closely with HR, ITS, and other stakeholders, you will play a critical role in maximizing the…
Added 12 mins ago
MO
Manager, National Asset and Recovery
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Added 12 mins ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Kingston, ON
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 12 mins ago
A
Project Engineer / Project Coordinator - Nuclear & Renewables Projects
AtkinsRéalis
Toronto, ON
- Full-time
The role contributes to day-to-day project and engineering coordination, working under the direction of the Project Manager and in close collaboration with the Engineering Manager,…
Added 12 mins ago
A
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
- Full-time
…to the O&M team and acting on behalf of the O&M Integration Manager as…
Added 12 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
…Within your first 6 months, you’ll most likely have to hire a manager underneath…
Added 12 mins ago
A
Senior Project Manager - Transmission and Distribution
AtkinsRéalis
Calgary, AB · Toronto, ON · Montreal, QC
- $136,700 to $182,000 CAD / year
- Full-time
As a Senior Project Manager - T&D reporting to a Projects Director, you will play a key leadership role in the successful delivery of large-scale transmission, substation, and distribution…
Added 12 mins ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
Identify design and technical changes, issues, and scope creep; contribute to change management and resolve conflicts through early identification and problem-solving.
Added 12 mins ago
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Manager of Investigation and Policy
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Director of Strategic Planning and Policy, the Manager of Investigation and Policy is responsible for investigating/reviewing systemic Issues and individual complaints…
Added 13 mins ago
WK
Brand Manager - Innovation, Adult Balance and Wellness Brands
WK Kellogg
Mississauga, ON
- Full-time
…ownership, drive results, and make your mark as our next Brand Manager - Innovation. In this role you’ll play a key role in advancing the innovation agenda for some our most cherished…
Added 13 mins ago
HR
Registered Nurse, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a…
Added 13 mins ago
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Project Manager
Chandos
Calgary, AB
- Full-time
Oversee subcontractor coordination, RFIs, invoices, change orders, and documentation
Added 13 mins ago
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Banquet Captain
Hotel Equities Group, LLC
Guelph, ON
- Full-time
- Communicate with the Banquet Manager regarding banquet equipment repair or safety issues.
Added 13 mins ago
UO
Assistant HR Manager
University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Assistant Human Resources Manager delivers human resources services for clinical faculty, research appointees, staff and students in the Department of Obstetrics and Gynecology. Interprets…
Added 13 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
Added 13 mins ago
T
District Vice President, Durham, Canadian Personal Banking
TD
Ottawa, ON
- Full-time
· Contribute actively in business transformation by supporting colleagues through meaningful change management activities and communications
Added 27 mins ago
NB
Branch Administrator / Operations Agent
National Bank of Canada
Ancaster, ON
- Full-time
…clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment…
Added 27 mins ago
LH
Corporate Controller
Landmark Homes
AB · Edmonton, AB
- Full-time
…with a strong day-to-day working relationship with the General Manager of ACQBuilt and the leadership teams of the operating companies. Initial responsibilities prioritize ACQBuilt while…
Added 27 mins ago
MO
Manager, National Asset and Recovery
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
Added 27 mins ago
MB
Manager, Digital App & Loyalty
MBI Brands
Markham, ON
- Full-time
Job Title: Manager, Digital App & Loyalty, MBIB
Added 27 mins ago
CO
Manager, Insurance & Risk Services
City of Burlington
Burlington, ON
- $114,971 to $143,713 CAD / year
- Full-time
…Brant Street, Burlington, Ontario. Work location is subject to change at the discretion of the City due to operational demands. Effective September 2027, this role will be required to be on…
Added 27 mins ago
CP
Construction Coordinator
Contract Professionals Canada Inc.
Markham, ON
- Contract
Support the Construction Project Manager in addressing technical questions or problems that arise during construction, and facilitate correct interpretation of design specifications,…
Added 27 mins ago
PH
Senior Project Coordinator & Project Manager, ICI - Permanent - 4314
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
Reviewing, negotiating, and administering subcontracts, change orders, and purchase orders

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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