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Added 5 mins ago
T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
…responsible for creating certified repair instructions for the in-service commercial aircraft (light, intermediate and medium). The group consists of both designers and stress engineers.…
Added 5 mins ago
BF
Talent Acquisition Co-Op
Burnbrae Farms
ON · Mississauga, ON
- Full-time
With a bright future and ambitious plans for continued growth, we proudly employ more than 1,700 dedicated team members across Canada.
Added 5 mins ago
Program Coordinator
Bayshore
Montreal, QC
Fournir un soutien administratif au programme et au centre d’appels pour le service des solutions pour les payeurs au sein de Rx spécialisés Bayshore. Traiter toutes les références des…
Added 5 mins ago
PC
Administrative Assistant
Pwc Canada
London, ON · Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 5 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 5 mins ago
K
Art Supervisor
Klick
Toronto, ON
- Full-time
…with their copy partner; working closely with Creative and Client Service teams to ensure adherence to client's marketing strategies and objectives within specified deadlines. As a people…
Added 20 mins ago
MM
Assistant Shop Manager, Holt Renfrew Bloor Street
Max Mara Fashion Group
ON · Ontario, Canada
- Full-time
Build, maintain, and grow a loyal client base through proactive outreach, relationship management, and personalized service.
Added 20 mins ago
PL
Landscaping Account Manager
Premier Landscaping Inc.
Surrey, BC
- Full-time
Premier Landscaping Inc. is looking for an experienced Project Manager to oversee a portfolio of commercial landscape maintenance contracts across the Lower Mainland and Fraser Valley.…
Added 20 mins ago
EA
Bilingual Agent Case Manager
Europ Assistance Canada
Toronto, ON
- Full-time
We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit…
Added 20 mins ago
GL
Accountant, Receivables & Trust
Goodmans LLP
Toronto, ON
- Full-time
We are looking for a full-time Accountant, Receivables and Trust to join our Finance team. Reporting to the Assistant Controller, you will collaborate with colleagues in Finance and the…
Added 20 mins ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Works closely with the Project Manager as well as other ACCES teams, to support client success, as well as community and employer engagement activities
Added 20 mins ago
Employment Consultant - START Scarborough
ACCES Employment
Toronto, ON
…where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We…
Added 20 mins ago
QP
Customer Service Representative
QuadReal Property Group
Toronto, ON · North York
- Part-time
…leading national self storage developer, owner, and real estate manager, we proudly support over 16,000 tenants across our stores. Through our continued growth and recent expansion in…
Added 20 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 20 mins ago
Catering Manager - February 2027
Capilano Golf and Country Club
BC · West Vancouver, BC
We are seeking a Catering Manager to lead our catering business through our busy golf season and beyond. This position will report to the Food and Beverage Director to maintain all member…
Added 20 mins ago
A
Retail Sales Representative
Acosta
London, ON
- Part-time
As a member of our sales team, you will be responsible for calling customers in order to communicate and execute sales and merchandising strategies, promotions, and guidelines. In this…
Added 20 mins ago
FH
Analyst, Financial
Fraser Health
Surrey, BC
- Full-time
Reviews and analyzes assigned client's financial, statistical and costing information and assesses operational performance in relation to budget and best practice; provides assessment…
Added 20 mins ago
Community Health Nurse - Licensed Practical Nurse - South Fraser
Fraser Health
Surrey, BC
…Works collaboratively and as a member of an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and…
Added 20 mins ago
Social Worker, CRESST
Fraser Health
Surrey, BC
Liaises with primary physician, team members, and other staff and referral sources regarding client care issues.
Added 20 mins ago
Social Worker, CRESST
Fraser Health
Abbotsford, BC
Liaises with primary physician, team members, and other staff and referral sources regarding client care issues.
Added 36 mins ago
R
Client Advisor
RBC
Crystal City, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 36 mins ago
EM
Senior Consultant/Manager - Data Engineer
Electric Mind
Toronto, ON
- Full-time
At Electric Mind, Engineering is where strategy meets action. Our team helps organizations cut through complexity - aligning business ambition with technology execution to unlock real,…
Added 36 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
Provides and supports outreach and customer service/client management to partners, clients, members of the public and stakeholders, e.g., public health units, hospitals, institutes, long…
Added 36 mins ago
SI
Case Manager
Seabird Island Band
BC · Agassiz, British Columbia
- Full-time
- Contract
Join a purpose-driven team dedicated to supporting healing, wellness, and recovery within a culturally safe environment. As a Case Manager, you will provide compassionate, client-centered…
Added 36 mins ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
…challenges. As part of a broader digital dependency project team, you will contribute to work on one or more of four key strategies aimed at positively influencing students’ behaviours:…

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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