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Added 24 mins ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and…
Added 55 mins ago
LS
Operations and Club Services Manager - Permanent - 19637
LRO Staffing
Ottawa, ON
- Full-time
…operational responsibilities while working closely with the General Manager and other Club staff. The ideal candidate is personable, dependable, and resourceful, with a strong customer…
Added 55 mins ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
Intuit's Global Business Solutions Group (GBSG) is seeking a Senior Product Manager to join our Workforce Solutions Product Management organization within the Employment Policies…
Added 1 hour ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 4 hours ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
…high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing…
Added 4 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 CAD / hour
- Full-time
Resolve deficiencies prior to customer onboarding.
Added 5 hours ago
Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…at Amazon Ads is looking for a Principal Technical Program Manager to drive the largest, most cross-cutting programs behind that…
Added 5 hours ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
As a customer yourself, you know how important helpful service is. The impression shoppers get at the front end of the store is key to building customer loyalty. So too is maintaining a…
Added 5 hours ago
Retail Experience Lead
Fire & Flower Inc.
Sherwood Park, AB
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 5 hours ago
SC
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 5 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to…
Added 6 hours ago
SL
Store General Manager (3 Month Contract)
Sporting Life
Toronto, ON · Etobicoke, ON
- Contract
Serve as a role model for customer service excellence, ensuring a best-in-class shopping experience.
Added 6 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 6 hours ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 6 hours ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 6 hours ago
SC
Baker (Full Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brant, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 6 hours ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
…quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on,…
Added 7 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Prepare Sales-specific communications, quick-reference guides, and manager enablement, including guidance for commission and non-commission employees
Added 7 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Prepare Sales-specific communications, quick-reference guides, and manager enablement, including guidance for commission and non-commission employees
Added 7 hours ago
FL
Assistant Manager
Foot Locker
Victoria, BC
- Full-time
Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the…
Added 7 hours ago
EP
Branch Operations Manager
East Penn Canada
Ottawa, ON
- Full-time
The Branch Operations Manager is responsible for the overall leadership of branch operations, including warehouse and distribution activities, customer sales support, facilities management,…
Added 7 hours ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 7 hours ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Exceed customer expectations, both internal and external, by building strong relationships and delivering customer-centric solutions; role model, coach, and reinforce customer service…
Added 7 hours ago
R
Team Lead-Retail- Full Time
Roots
Waterloo, ON
- Full-time
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 8 hours ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
Develop and execute a comprehensive national sales plan aligned to FSI customer priorities

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Applications open in a new tab.

Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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