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Added 2 mins ago
CI
In-Home Nursing Opportunity (RN/RPN)
Calian in Space & Technology
Sarnia, ON
- Temporary
Must have a valid driver’s license and must own an insured car.
Added 2 mins ago
O
Market Sales Coordinator
OPENLANE
Ayr, ON
- $40,000 to $45,000 CAD / year
- Full-time
…detailed documentation, and automotive data entry. You will be part of an operations team responsible for delivering high-quality remarketing, inspection, and inventory validation services…
Added 2 mins ago
TP
Health And Safety Consultant
The Portfolio Group
Toronto, ON
- $75,000 to $95,000 CAD / year
- Full-time
…consultant, you will offer field support and documentation as part of my client's Health & Safety Essentials service. The position requires working Monday to Friday, with regular hours from…
Added 2 mins ago
CO
Heritage Specialist
City of Vaughan
Vaughan, ON
- $91,598 to $98,566 CAD / year
- Full-time
We have an exciting Permanent Full-Time, Unionized opportunity in the Development and Parks Planning Department for an experienced and motivated individual.
Added 2 mins ago
RH
Community Care Supervisor (14 Month Contract)
RNS Health Care Services
Vaughan, ON
- Contract
Valid driver’s license and access to a reliable vehicle.
Added 2 mins ago
RH
Community Care Supervisor (14 Month Contract)
RNS Health Care Services
Newmarket, ON
- Contract
Valid driver’s license and access to a reliable vehicle.
Added 2 mins ago
MG
Construction Site Superintendent
M Group of Companies
ON · Barrie, Ontario
- Contract
Valid Ontario Driver's License and reliable transportation.
Added 2 mins ago
P
Frito Lay Route Sales Representative - 1-Year Contract
PepsiCo
Saskatoon, SK · SK · Kindersely, Saskatchewan
- Contract
Frito Lay Full-Time Route Sales Representative
Added 2 mins ago
A
Retail Sales Representative
Acosta
London, ON
- Part-time
…fit your lifestyle and ambitions - whether you’re looking for part-time flexibility or full-time career…
Added 2 mins ago
UO
Research Coordinator
University of Alberta
Edmonton, AB
- Full-time
…pharmacy, health records and nursing, and maintains detailed time sheets allocating effort across studies. The position requires the ability to manage multiple concurrent protocols…
Added 18 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Added 18 mins ago
BI
Hydrovac Operator
Badger Infrastructure Solutions Ltd
Calgary, AB
- Full-time
…If you're detail-oriented, safety-conscious, and ready to be part of essential infrastructure work, apply now to join our dedicated…
Added 18 mins ago
LC
Pipefitter Technician Shifty
LNG Canada
Kitimat, BC
- Full-time
There’s never been a better time to be working with LNG Canada.
Added 18 mins ago
D
Operator
Dow
Fort Saskatchewan, AB
- Full-time
Steam time up to First Class is available in some areas of the Hydrocarbons Facility and area assignment is based on a balance of business need and employee goals.
Added 18 mins ago
Hiker - Part-Time Truck Driver - Short Distances
Penske
Ottawa, ON
This is a part-time/on-call position that is perfect for individuals looking for supplemental income and looking to work up to 25 hours a week based on business needs.
Added 18 mins ago
MN
Reset Merchandiser
Mosaic North America
Kitchener, ON
- Part-time
Part-Time Contract with possibility for extension
Added 18 mins ago
KO
Security Guard & Site Supervisor – GTA
Knights On Guard Security
Toronto, ON
- $17.2 to $19 CAD / hour
- Part-time
POSITION TYPE LOCATION PAY RANGE Site Supervisor Full-Time GTA $19.00 - $20.00 Security Guard Full-Time GTA $17.60 - $19.00 Security Guard Part-Time GTA $17.60 - $19.00
Added 33 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Watson, SK
- Part-time
Added 33 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Tisdale, SK
- Part-time
Added 33 mins ago
E
Occupational Testing Collector
ECMM
Dartmouth, NS
- Full-time
…workplace safety. As an Occupational Testing Collector, you will be part of a professional, reliable, and best-in-class team that ensures every client feels secure, valued, and respected…
Added 33 mins ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
…count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the…
Added 33 mins ago
CB
Snow Technician - GTA
Cancore Building Services Ltd
Toronto, ON
- $21 to $30 CAD / hour
- Full-time
Be able to work independently and as part of a team
Added 33 mins ago
Sales Representative - Uniform
Cintas
Cambridge, ON
…motivated, and caring. These characteristics are an important part of our history and culture, and they are at the heart of everything we…
Added 33 mins ago
CN
Corporate trainer - IT Systems
C.A.T. North America Inc.
Vaudreuil-Dorion, QC
- Full-time
…transportation and logistics industry. The successful candidate will be part of a small agile project team implementing systems across the company's divisions in Canada, the United States,…
Added 33 mins ago
FR
Neighborhood Aide Part-Time
Freeport Recreation Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Part-time
This is a part-time position only * Performs non-sworn duties of a community service nature; performs related duties as required. Under general supervision, the duties are routine, but, may…

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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