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Jobs in Canada

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Added 8 mins ago
PC
Temporary Store Warehouse Floor Supervisor - Full-Time
PVH Corp.
Mississauga, ON
- Full-time
…an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including…
Added 8 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Markham, ON
- Full-time
TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with…
Added 8 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Halifax, NS
- Full-time
TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with…
Added 8 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Saint John, NB
- Full-time
TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with…
Added 8 mins ago
T
Claims Advisor, Catastrophe Claims
TD
Calgary, AB
- Full-time
TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with…
Added 8 mins ago
T
Catastrophe Claims Advisor - Bilingual French/English
TD
Montreal, QC
- Full-time
TD Insurance is a part of TD Bank Group (TD) and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with…
Added 8 mins ago
CG
General Help, Full Time
Compass Group Canada
Montreal, QC
- $17 CAD / hour
- Full-time
Able to work independently and as part of a team
Added 9 mins ago
CG
General Help, Full Time, Seasonal
Compass Group Canada
Summerland, BC
- $19.5 CAD / hour
- Full-time
Able to work independently and as part of a team
Added 9 mins ago
CG
General Help, Full Time
Compass Group Canada
Montreal, QC
- $17 CAD / hour
Able to work independently and as part of a team
Added 38 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the…
Added 53 mins ago
OR
Wireless Sales Associate - 3654 Erin Mills
OSL Retail Services Inc
Mississauga, ON
- Other
Wireless Sales Associate | Full-Time | 3654 Erin Mills, ON
Added 53 mins ago
S
Talent Acquisition Intern (8 months)
Super.com
Remote, Canada
- $20.25 to $31.75 CAD / hour
- Internship
- Remote
…learn a ton along the way. From day one, interns are fully part of the team - contributing to work that actually ships and gets used. It’s a fast-moving yet super supportive environment…
Added 53 mins ago
Développeur.se de logiciels - Flux de travaux agentifs / Software Developer - Agentic Workflows
Electronic Arts
Montreal, QC
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to…
Added 53 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
North Bay, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 53 mins ago
SD
Cashier, Hourly Full Time Day
Shoppers Drug Mart
Grande Prairie, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 53 mins ago
Program Coordinator
Bayshore
Montreal, QC
…outbound calls, manage program e-mail inboxes, and fax software, general administrative…
Added 53 mins ago
EP
Head of Finance
Entertainment Partners
Burnaby, BC
- Full-time
Owns the full close-to-reporting cycle for Canada, from general ledger through statutory financial statements, under both Canadian and US GAAP frameworks.
Added 1 hour ago
UC
Supply Assistant Educator - Full-time & Casual Supply
Upper Canada Child Care
Vaughan, ON
- Full-time
Full-time Supply Position (25-40 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs or a full day (8-hour shift)…
Added 1 hour ago
Customer Service Representative
Smurfit Westrock
Mississauga, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 1 hour ago
Production Worker
Smurfit Westrock
Toronto, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 1 hour ago
SR
Cashier
SARCAN Recycling
Yorkton, SK
- Full-time
At SARCAN, we create meaningful careers that matter in communities all across the province. Help us create a greener, more inclusive future for Saskatchewan by joining our team made up of…
Added 1 hour ago
Licensed Optician-Thunder Bay, ON Pearle Vision
EssilorLuxottica Group
Thunder Bay, ON
Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens…
Added 1 hour ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
…count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the…
Added 1 hour ago
S
Structural Engineering Graduate
Stantec
Ottawa, ON
- Full-time
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care…
Added 1 hour ago
B
General Labourer
Bloomstar
QC · Les Laurentides Regional County Municipality, QC
- Internship
Whether you're looking for a stable, full or part-time opportunity, a chance to learn new skills, or a pathway into leadership, we'd love to meet you.

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Applications open in a new tab.

Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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