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Added 7 mins ago
TT
Accounts Payable Clerk
Torus Talent
Vancouver, BC
- $60,000 CAD / year
- Full-time
Manage day-to-day accounts payable activities and help coordinate approximately 500 outgoing payments per month.
Added 7 mins ago
UC
Supply Assistant Educator - Full-time & Casual Supply
Upper Canada Child Care
Vaughan, ON
- Full-time
Full-time Supply Position (25-40 hours/week): Candidates must be available to work a split-shift (morning and afternoon) in our Before & After School programs or a full day (8-hour shift)…
Added 7 mins ago
Law Clerk
ERCO Worldwide
Mississauga, ON
ERCO Worldwide is looking for a Law Clerk to join our Legal team! You’ll support our General Counsel, the two other lawyers in our Legal Department, and our Chief Executive Officer (CEO).…
Added 7 mins ago
Customer Service Representative
Smurfit Westrock
Mississauga, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 7 mins ago
Production Worker
Smurfit Westrock
Toronto, ON
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 7 mins ago
Préposé(e) aux colleuses
Smurfit Westrock
Candiac, QC
…creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to…
Added 7 mins ago
FH
Patient Care Coordinator - Chilliwack General Hospital
Fraser Health
Chilliwack, BC
- Full-time
We are currently hiring for a Relief Full Time Patient Care Coordinator to join our Maternity team at Chilliwack General Hospital located in Chilliwack, B.C. This position is available…
Added 7 mins ago
SR
Cashier
SARCAN Recycling
Yorkton, SK
- Full-time
At SARCAN, we create meaningful careers that matter in communities all across the province. Help us create a greener, more inclusive future for Saskatchewan by joining our team made up of…
Added 37 mins ago
Licensed Optician-Thunder Bay, ON Pearle Vision
EssilorLuxottica Group
Thunder Bay, ON
Aiding in training of new associates to help them understand frame and lens selection.
Added 37 mins ago
MH
Permits Coordinator
Mattamy Homes
Canada
- Full-time
…while helping ensure permits are secured accurately and on time to support construction…
Added 37 mins ago
S
Structural Engineering Graduate
Stantec
Ottawa, ON
- Full-time
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care…
Added 37 mins ago
B
General Labourer
Bloomstar
QC · Les Laurentides Regional County Municipality, QC
- Internship
Whether you're looking for a stable, full or part-time opportunity, a chance to learn new skills, or a pathway into leadership, we'd love to meet you.
Added 37 mins ago
IG
Data Analyst
Insight Global
Brantford, ON
- Contract
…metrics, creating pivot tables, and preparing reports that help support sales strategies and business decisions. The ideal candidate is highly organized, comfortable working with large…
Added 52 mins ago
Senior Data Engineer
Capgemini
Vancouver, BC
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and…
Added 52 mins ago
EC
Kitchen General Help, Full Time
ESS Compass
Pinehouse, SK
- Full-time
As Kitchen General Help you will be responsible for supporting our daily operations with a wide range of tasks such as cleaning, food preparation, serving meals, and dishwashing.
Added 52 mins ago
EA
Software Engineer III -Software Engineer III - Temporary Full Time
Electronic Arts
Vancouver, BC
- Full-time
…process. They consistently deliver actionable insights that help our game teams optimize software performance and elevate gameplay. Their dedicated efforts ensure we deliver cutting-edge…
Added 52 mins ago
GD
Software Firmware Engineer - Bowman
General Dynamics Missions System International
Calgary, AB
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
S
Intermediate Pipeline Engineer
Stantec
Calgary, AB
- Full-time
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care…
Added 1 hour ago
HP
Obstetrician/Gynecologist
Health PEI
Charlottetown, PE
- Full-time
Health PEI is seeking a full-time permanent Obstetrician/Gynecologist to join a growing multi-disciplinary team at Queen Elizabeth Hospital located in Prince Edward Island’s charming…
Added 1 hour ago
GD
Software Firmware Engineer - Bowman
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
GD
Software Firmware Engineer - Bowman
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 1 hour ago
KH
Customer Service and Office Administrator
King Heating Products Inc.
Surrey, BC · South Surrey, BC
- $48,000 to $55,000 CAD / year
- Full-time
Assist with general administrative and office-related activities as required.
Added 1 hour ago
SC
DECE - Designated Early Childhood Educator - Permanent
Simcoe County District School Board
Angus, ON
- Full-time
…partner with the Kindergarten Teacher to plan and implement a full-day early learning program. The Designated Early Childhood Educator will collaborate in the design of programs and…
Added 1 hour ago
RU
Specialist, Automation Systems
Ricoh USA, Inc.
ON · Ontario, Canada
- Part-time
…activities. Demonstrates technical expertise and provides a full range of servicing and repair the following Partner agreed on Standard Operating Procedures. Work with the Partner Support…
Added 1 hour ago
Accountant-Shareholder Relations
Hatch
Mississauga, ON
…Communications, Human Resources, Legal and Facilities, we support and help the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services…

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Applications open in a new tab.

Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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