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Added 10 mins ago
E
Manager, xScale Finance Transformation & Service Enablement
Equinix
Toronto, ON
- Full-time
Equinix is seeking a results-oriented Manager to join the xScale Finance Transformation & Service Enablement team. In this role, you will lead the design and delivery of process improvement…
Added 10 mins ago
Senior Costing Manager
PCL Construction
Edmonton, AB
Partner with Business Technology and PM4+ stakeholders to define requirements, prioritize and evaluate enhancements, and guide implementation and adoption; use project and district feedback…
Added 10 mins ago
TI
Construction Student
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for…
Added 25 mins ago
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Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Degree in Business Administration, Computer Science, Engineering, Information Technology or a related field, or equivalent experience is required.
Added 40 mins ago
A
Project Coordinator
AtkinsRéalis
Toronto, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 55 mins ago
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Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
Reporting to the Sr. Director of Infrastructure & Unified Communications, the Director of IT Infrastructure is accountable for all aspects of Technology Infrastructure, Systems, and End…
Added 1 hour ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
Bachelor’s degree in Information Technology, Business, Facilities Management, or a related field, or an equivalent combination of education and progressive experience in Data Centre…
Added 1 hour ago
HG
Manager of IT Infrastructure and Projects
HEC Group
Windsor, ON · Greater Windsor Metropolitan Area
- $95,000 to $110,000 CAD / year
- Full-time
The Manager, IT Infrastructure and Projects lead the planning and delivery of IT infrastructure projects, from initial scoping and technical design through implementation and hand-off,…
Added 1 hour ago
QI
Tech Lead
Quartermaster inc.
Toronto, ON
- Full-time
This role has three dimensions: leading engineers, working closely with a Product Manager and Designer as a “product trio", and collaborating with other engineering leaders on common needs…
Added 1 hour ago
MI
IT Co-op Student
Magna International
Brampton, ON
- Full-time
Knowledge of Windows operating systems, networking technologies, office information systems, label printers, laser printers, desktops, laptops, Netapp and virtual infrastructure
Added 1 hour ago
A
Store/Warehouse Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 1 hour ago
T
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
TD
Mississauga, ON
- Full-time
This role requires an experienced technology operations leader who can move easily between executive-level decision support and detailed operational oversight. The successful candidate will…
Added 2 hours ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Supervise and support the Fundraising and Resource Development Manager, ensuring alignment between funding strategies and program priorities
Added 2 hours ago
FB
Document Controller
Forbes Bros. Group of Companies
AB · Edmonton, AB
- Full-time
Maintain accurate documentation status information, training records and action logs. Communicate outstanding requirements, recurring issues and competing priorities to the Document Control…
Added 2 hours ago
Sr Analyst, Systems Management
University of Guelph
Guelph, ON
Bachelor's degree in Computer Science, Information Technology, or a related field, along with several years of progressively responsible experience in enterprise systems administration and…
Added 2 hours ago
Document Controller
Forbes Bros. Group of Companies
AB
Maintain accurate documentation status information, training records and action logs. Communicate outstanding requirements, recurring issues and competing priorities to the Document Control…
Added 2 hours ago
Business Development Manager, Advanced Integrity Division
ROSEN-Group
Calgary, AB
…has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of…
Added 2 hours ago
Customer Success Manager (Premier Services)
AppDirect
Toronto, ON
…partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth…
Added 2 hours ago
AC
Manager, Data and AI - AI Systems Integrations and Agentic technical owner
Air Canada
Toronto, ON · Dorval, QC
- Full-time
University degree in Computer Science, Engineering, Information Technology or a related discipline, and/or equivalent relevant professional experience.
Added 2 hours ago
P
Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 2 hours ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
Supervise and support the Fundraising and Resource Development Manager, ensuring alignment between funding strategies and program priorities
Added 2 hours ago
T
Sr. Business Systems Analyst, TD Securities
TD
Toronto, ON
- Full-time
Building a World-Class, Diverse and Inclusive Technology Team at TD.
Added 2 hours ago
M
Project Manager, Payment Processing and Infrastructure Transition
Mindtris
Victoria, BC
- Full-time
The client is seeking an experienced Project Manager to lead a large scale payment processing infrastructure transition project. The initiative involves coordinating technology…
Added 2 hours ago
QI
Engineering Manager
Quartermaster inc.
Toronto, ON
- Full-time
This role has three dimensions: leading engineers, working closely with a Product Manager and Designer as a “product trio", and collaborating with other engineering leaders on common needs…
Added 2 hours ago
R
Portfolio Manager - Quantitative Strategies & Macro Credit
RPIA
Toronto, ON
- Full-time
We are seeking a full-time permanent Portfolio Manager, Quantitative Strategies & Macro Credit to join our Investment Management team.

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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