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Associate Manager/Manager, B2B Pricing & Commercial Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…strategy and execution while acting as a consultative, data‑driven advisor to B2B2C growth initiatives. You’ll translate commercial goals into testable pricing and marketing levers, design…
Added 2 mins ago
A
Associate Manager/Manager, B2B Pricing & Growth Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
…strategy and execution while acting as a consultative, data‑driven advisor to B2B2C growth initiatives. You’ll translate commercial goals into testable pricing and marketing levers, design…
Added 2 mins ago
A
Analyst, Pricing (Bangkok Based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Act as a trusted advisor to senior internal and external stakeholders; surface trade-offs, align priorities, and drive decisions to closure; Coordinate cross-functional execution across…
Added 2 mins ago
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Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
Added 16 mins ago
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Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Serve as a strategic finance advisor to enterprise and sector leaders on portfolio strategy, helping shape the pipeline of acquisitions, partnerships, and divestitures so that it reflects…
Added 1 hour ago
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HRBP / HR Manager – People and Performance
SYSTRA
Toronto, ON
- Full-time
Act as the primary People & Performance advisor to the Director of Design Integration and leadership team, providing strategic guidance on resource management, organizational, and talent…
Added 1 hour ago
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Forward Deployment Engineer
''
Toronto, ON
- Full-time
Build trust with business sponsors and end users as a credible technical advisor.
Added 1 hour ago
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Sr Functional Engineer, SAP - 12 month contract
''
Toronto, ON
- Full-time
- Temporary
…transformation. Based in Toronto, this role will help deliver strategic initiatives related to McCain’s S/4HANA program, with primary expertise in global tax processes and additional…
Added 1 hour ago
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HR Advisor Specialized in Labor Relations - Temporary
Safran
Mirabel, QC
- Full-time
As a strategic partner in labor relations, you will support managers and the HR team in a stimulating unionized environment. You will handle sensitive and complex cases, provide informed…
Added 1 hour ago
FN
Sr Advisor, Governance
First Nations Health Authority
Kamloops, BC
- Full-time
The position provides advice, guidance and implementation support to a variety of strategic governance initiatives and key projects. The position provides direct support to Interior Region…
Added 1 hour ago
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Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
Assist in executing the strategic vision for the CCA consulting practice, including supporting service offerings, methodologies, and growth initiatives.
Added 1 hour ago
OB
Branch Manager, Kelowna
Odlum Brown Limited
Kelowna, BC
- Full-time
Odlum Brown is seeking an experienced, dynamic leader for the Kelowna office. This pivotal role connects advisor operations, regulatory compliance, and strategic business growth.
Added 2 hours ago
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Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Make strategic recommendations where the channel can optimize and contribute to discussions on how priorities are sequenced over the coming quarters.
Added 2 hours ago
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Vendor Conflicts Lead
Metrolinx
Canada
- Full-time
…Lead reporting to the Manager, Conflicts of Interest, provides strategic advice and planning to drive the success of the Metrolinx Vendor Conflict of Interest (COI) policy and program.…
Added 2 hours ago
AG
Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…Growth & Innovation Operations to accelerate the execution of strategic priorities across Altus Group’s Valuation Advisory Services (VAS) business. You will turn opportunities for…
Added 2 hours ago
M
Marketing Consultant, Sponsor/Advisor Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…optimization of integrated marketing campaigns supporting the PA site, advisor portal, key product priorities, other digital experiences, and strategic initiatives. Coordinate deliverables,…
Added 2 hours ago
CU
Dean, Faculty of Public and Global Affairs
Carleton University
Ottawa, ON
- Other
Carleton University is seeking an accomplished scholar, strategic leader and community builder to serve as its next Dean, Faculty of Public and Global Affairs.
Added 2 hours ago
S
HRBP / HR Manager - People and Performance
SYSTRA
Toronto, ON
- Full-time
Act as the primary People & Performance advisor to the Director of Design Integration and leadership team, providing strategic guidance on resource management, organizational, and talent…
Added 2 hours ago
RB
Commercial Banking Advisor
Royal Bank of Canada
Ottawa, ON
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results-oriented…
Added 2 hours ago
TC
Senior Distribution Services Operations Trainer
TJX Companies
ON · Mississauga, Ontario
- $76,620 to $107,268 CAD / year
- Full-time
Serve as a trusted advisor and coach to Distribution Center leadership teams, offering guidance, sharing best practices, and strengthening operational capability and business acumen.Stay…
Added 2 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Brossard, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 2 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Montreal, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 2 hours ago
NH
HEALTH INFORMATION MANAGEMENT (HIM) ADVISOR
Northern Health - BC
Terrace, BC
- Full-time
In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision of HIM Coordinator – Professional Practice or…
Added 2 hours ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Laval, QC
- Contract
Reporting to the Director, Financial Planning and Analysis; the Finance Business Partner will serve as a trusted advisor to business and finance leaders across WSP.
Added 2 hours ago
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Senior Financial Advisor - Stratford Main Branch, Ontario
Scotiabank
Stratford, ON
- Full-time
A strategic mindset to develop personalized financial strategies including day-to-day banking, investments and borrowing solutions

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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