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Added 3 mins ago
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Senior Product Manager
Plusgrade
Montreal, QC
- Full-time
Own the product strategy that helps loyalty program partners reach the right members through the right channels. This role is based in Toronto, with Montreal as a secondary location, and…
Added 4 mins ago
FB
Senior Project Manager
Forbes Bros. Group of Companies
Saskatoon, SK
- Full-time
The Senior Project Manager leads complex utility, energy, and infrastructure projects from early contractor involvement and pre-construction through engineering, procurement, construction,…
Added 4 mins ago
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Représentant service à la clientèle
BMO
Boucherville, QC
- Full-time
…making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and…
Added 4 mins ago
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Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 4 mins ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
Lead the Corporation’s threat prevention strategy, including threat intelligence, vulnerability and exposure management, penetration testing, threat hunting, and preventive-control programs.
Added 4 mins ago
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Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As Engineering Manager - Advisor Experience, you lead the squad that builds the advisor experiences, Salesforce integrations, business workflows, and internal capabilities supporting…
Added 4 mins ago
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Channel Manager, Dealer
Roadpost
Toronto, ON
- Full-time
We're hiring a Channel Manager, Dealer to take full ownership of ZOLEO's dealer and retail channel across North America. This is your channel to build, run, and grow - the strategy, the…
Added 4 mins ago
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Channel Manager, Dealer
Roadpost
Calgary, AB
- Full-time
We're hiring a Channel Manager, Dealer to take full ownership of ZOLEO's dealer and retail channel across North America. This is your channel to build, run, and grow - the strategy, the…
Added 4 mins ago
Portfolio Administrator - Calgary
Scotiabank
ON · Calgary, ON
Key point of contact for clients on behalf of assigned Relationship Manager
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Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…review as well as partner on setting our risk and insurance strategy. To support this mandate, the Manager will collaborate with several key stakeholders, including insurers, Brookfield…
Added 19 mins ago
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Nursing Unit Manager
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
The Manager, Perioperative Pre and Post Surgical Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to…
Added 19 mins ago
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Manager, Policy Management
BMO
Toronto, ON · FCP
- Full-time
…advancing the organization's Policy Management Framework. As Manager, Policy Management, you will act as a trusted advisor to stakeholders across the business, providing expert guidance on…
Added 19 mins ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…review as well as partner on setting our risk and insurance strategy. To support this mandate, the Manager will collaborate with several key stakeholders, including insurers, Brookfield…
Added 19 mins ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON
…standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with…
Added 19 mins ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
…and people development in alignment with the Practice Area strategy and the ‘SLR Way.’ Partnering with the Operations Lead to translate strategy into execution, you will be responsible for…
Added 19 mins ago
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…onboarding/training. The candidate will work closely with the District Sales Manager (DSM), handling assigned responsibilities while gaining hands-on experience through training and…
Added 19 mins ago
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Gestionnaire de marque et contenu | Manager, Brand & Content
Altitude Sports
Montreal, QC
- Full-time
Added 19 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 19 mins ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…
Added 19 mins ago
TM
Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
Added 19 mins ago
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Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals,…
Added 19 mins ago
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Portfolio Manager
Charton Hobbs
Burnaby, BC
- Full-time
…business in Western Canada. Join Charton Hobbs as Portfolio Manager in Burnaby, BC, reporting to the Vice President, Western…
Added 19 mins ago
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Gestionnaire de marque et contenu | Manager, Brand & Content
Altitude-sports.com
Montreal, QC
- Full-time
Added 19 mins ago
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Retail Operations Manager
PetSmart
Toronto, ON · North York, ON
- Full-time
…while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the…
Added 19 mins ago
GH
Hotel Revenue Manager
Groupe Hôtelier & Immobilier Tidan
Montreal, QC
- Full-time
Tidan Hotels is seeking an experienced Hotel Revenue Manager to support a portfolio of properties. Reporting to the Director of Revenue Management, this role works closely with General…

AppDirect

Customer Success Manager (Premier Services)

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This CSM role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

The Customer Success Manager will own the full success of assigned accounts by driving program optimization, revenue generation, and measurable ROI. They will also help shape the Premier Service offering by building scalable processes and acting as a strategic advisor to customers.

Requirements

Candidates must have 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Strong data analysis skills, the ability to build processes from scratch, and excellent communication skills are required.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Executive Communication
Revenue Generation
ROI Analysis
Program Optimization
Stakeholder Management
Onboarding
Renewal Management
Product Advocacy
Business Reviews

Benefits

Performance-based bonuses
Full range of benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Subscription Commerce
B2B
Data Analysis
ROI
Process Architecture
Strategic Advisor
Executive Business Reviews
Onboarding
Revenue Growth
Product Roadmap
Cloud Marketplace
PartnerStack
AppDirect
Digital Economy

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