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Added 1 min ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is the leading independent clearing broker and custodian in the Canadian market, providing trade execution, clearing, custody, and back-office support services to Canadian…
Added 1 min ago
MM
Assistant Shop Manager, Holt Renfrew Bloor Street
Max Mara Fashion Group
ON · Ontario, Canada
- Full-time
Max Mara is seeking an experienced Assistant Store Manager to partner closely with the Business Manager in driving business growth while delivering the elevated luxury experience that…
Added 1 min ago
IM
MEP Project Manager
Iron Maple
Halifax, NS
- Full-time
In our organization, the role of Project Manager is to ensure the successful delivery of assigned projects through the effective planning, execution and oversight of the project while…
Added 1 min ago
Coordinator, Programs - START Scarborough
ACCES Employment
Toronto, ON
Works closely with the Project Manager as well as other ACCES teams, to support client success, as well as community and employer engagement activities
Added 1 min ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Vancouver, BC
…Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on…
Added 1 min ago
A
Retail Sales Representative
Acosta
London, ON
- Part-time
…special retail projects for a given territory by executing our client's priorities and objectives, as set by management, in-store to achieve superior in-store results in a given…
Added 1 min ago
A
Contract Senior Analyst
Accenture
Ottawa, ON
- Full-time
Modern Contract Manager • Technology-enabled, data-led, value-aware
Added 16 mins ago
R
Client Advisor
RBC
Crystal City, MB
- Part-time
…champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service…
Added 16 mins ago
EM
Senior Consultant/Manager - Data Engineer
Electric Mind
Toronto, ON
- Full-time
We pride ourselves on a high-touch delivery model and a culture that values diverse talent, innovation, and true client partnership - creating an environment where your ideas matter and…
Added 16 mins ago
UO
Specialist, Health Promotion
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Under the direction of the Manager, Health promotion and education, the incumbent is responsible for the development and execution of health promotion initiatives, programs and projects…
Added 16 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 16 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 16 mins ago
OV
Clinical Trials Nurse, Research - Casual - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
You are a patient and/or client centered individual who performs at an exemplary standard
Added 16 mins ago
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Associate, Commercial Banking
CIBC
Kitchener, ON
- Full-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 16 mins ago
B
Transformation Relationship Manager, Tax Transformation Office (Contract)
BDO
London, ON · Oakville, ON · Ottawa, ON · Toronto, ON
- Full-time
The Tax Transformation Office is seeking a Transformation Relationship Manager (TRM) to help drive the next phase of Tax modernization across the practice. This is for a 12-month contract…
Added 17 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Temporary
…amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all…
Added 17 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
The Construction Project Manager will oversee contract reviews, technical drawing reviews, project planning, material procurement, staffing coordination, scheduling, and client relations.…
Added 32 mins ago
Assistant Manager - Victoria Market Branches - Victoria, BC
Scotiabank
Victoria, BC
As the Assistant Manager Trainee, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 32 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
Montreal, QC
…attention to detail and ability to stay focused will be key to your…
Added 32 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Maintain accurate and compliant investor records in accordance with investor and investment manager instructions.
Added 32 mins ago
Integration Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
Added 32 mins ago
A
Customer Service Experience Representative, Temporary
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Temporary
…amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all…
Added 32 mins ago
HE
Social Media and Community Event Manager
Heaps Estrin Real Estate Team
Toronto, ON
- Full-time
…results while ensuring operational efficiency that drives our…
Added 32 mins ago
A
Customer Service Experience Representative
Aviso
Vancouver, BC
- $52,000 to $60,000 CAD / year
- Full-time
…amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all…
Added 32 mins ago
A
Customer Service Experience Representative
Aviso
Toronto, ON
- $52,000 to $60,000 CAD / year
- Full-time
…amazing job that is an extremely important part of a company's success and is a highly respected role. Because at Aviso, that is what we believe. Customer experience is what we are all…

AppDirect

Premier Services Partner Manager

Toronto, ON, Canada

$79,968 - $98,784 CAD

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Job details

Pay: $79,968 - $98,784 CAD
Posting language: English
Posted: Nov 5, 2026

Original job description

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About PartnerStack, an AppDirect Subsidiary

PartnerStack is the leading partner ecosystem platform for B2B SaaS - purpose-built to help software companies find, activate, and scale partnerships as a primary growth channel. Through a two-sided marketplace, PartnerStack connects vendors with high-quality affiliate, referral, and reseller partners, while giving partners a single destination to discover and grow inside the programs worth their time. As part of the AppDirect family, PartnerStack sits at the center of how modern B2B companies go to market through partners - complementing AppDirect's subscription commerce infrastructure and Tackle's cloud marketplace capabilities to give customers a complete partner-led growth platform.

About You

This Premier Services Partner Manager role will help shape the future of our Premier Service offering as well as run all current Premier Service accounts. You will be a strategic advisor, a process architect, and a product voice all at once. You'll work with a select book of customers who need more than software. They need a partner who can roll up their sleeves, move fast, think creatively, and bring real partnership expertise to the table. In return, you'll have a meaningful seat at PartnerStack, influencing how our product evolves and how we scale this offering into a core part of how we go to market. This is the right role for you if you thrive in ambiguity, love building things that didn't exist before, and want your work to matter beyond your own book of business.

What you'll do and how you'll have an impact

Own the full success of your assigned accounts, acting as a hands-on partner who drives real outcomes including program optimization, revenue generation, and measurable ROI
Help shape the Full Service offering itself: identify what's working, what's missing, and build the processes and playbooks that make this scalable and repeatable for the team
Move quickly and with confidence, even when direction is limited. You'll often be the one setting the direction
Wear multiple hats across strategy, execution, data analysis, and client communication as the moment demands
Build a deep understanding of each customer's business so you can anticipate their needs, surface the right insights, and influence how PartnerStack builds its product
Serve as a strong, credible voice internally, advocating for your customers in product conversations, roadmap discussions, and across teams
Analyze engagement data and program performance to drive smarter decisions and stay ahead of risk
Establish regular cadences with stakeholders and deliver executive-level business reviews focused on revenue and partnership growth
Ensure new customers onboard successfully and see fast time to value
Drive renewals and expansion by staying close to customer health and identifying growth opportunities

What we're looking for

You have 4+ years in customer success, partnerships, or a client-facing role in SaaS
You've built or significantly improved a process from scratch and can point to the results
You're data-driven and comfortable turning metrics into a narrative that influences decisions
You move fast and stay calm when the playbook doesn't exist yet
You're a strong communicator who can hold your own in a room with executives or a product team
You put yourself in your clients' shoes naturally and bring that perspective back into the business
You understand the partner ecosystem space (affiliates, referral, resellers, co-sell) and have genuine curiosity about how it's evolving
You want more than a seat at the table. You want to help build the table

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.

Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.

Compensation Band

$79,968 - $98,784 CAD

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More about this job

Responsibilities

Manage a portfolio of Premier Service accounts to drive program optimization, revenue growth, and measurable ROI. Develop and implement scalable processes and playbooks while serving as a strategic advisor and internal advocate for customer needs.

Requirements

Requires 4+ years of experience in customer success, partnerships, or client-facing SaaS roles. Candidates must demonstrate a track record of process improvement, data-driven decision-making, and strong executive communication skills.

Skills

Customer Success
Partnership Management
SaaS
Data Analysis
Strategic Planning
Process Improvement
Revenue Generation
Stakeholder Management
Executive Communication
Program Optimization
Relationship Management
Business Reviews
Onboarding
Account Management

Benefits

Performance-based bonuses

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Partner Ecosystem
Affiliate Marketing
Referral Programs
Reseller Partnerships
Co-sell
Subscription Commerce
Customer Success
Account Management
ROI
Data Analysis
Business Reviews
Strategic Planning
Process Architecture
Product Roadmap
Client Communication
Revenue Growth
Onboarding
PartnerStack
AppDirect

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