Jobs in Canada

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Added 6 mins ago
W
(CAN) Leader du secteur OMNI
Walmart
St.-Romuald, QC
- Full-time
To assist in the leadership of the OMNI area and processes through partnership with the OMNI Assistant Manager and ensure a high level of customer service and while ensuring task completion.
Added 6 mins ago
SH
M.R.T. - Radiology, X-Ray (Talent Pool)
Scarborough Health Network
Toronto, ON · Birchmount Site
- Full-time
· Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
Added 6 mins ago
JI
Branch Manager - Head Office (Saint John N.B)
J.D. Irving, Limited
Saint John, NB
- Full-time
At Chandler, we believe strong leadership creates exceptional customer experiences, engaged teams, and sustainable business growth. We are seeking a Branch Manager to lead our Saint John…
Added 6 mins ago
GF
Credit Manager
GM Financial Canada
Toronto, ON
- Full-time
…retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their…
Added 6 mins ago
GF
Credit Manager
GM Financial Canada
Burnaby, BC
- Full-time
…retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their…
Added 6 mins ago
LC
Grocery Department Manager in Training
Loblaw Companies Limited
Calgary, AB
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 6 mins ago
LC
Assistant Store Manager Full Time Day
Loblaw Companies Limited
Lethbridge, AB
- Full-time
…we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing…
Added 6 mins ago
M
Member Experience Supervisor
Movati
Ottawa, ON
- Full-time
We know the experience we’re looking for can come from a wide range of industries so we’re looking for 2+ years of related customer experience and 1+ years of sales experience. Of course,…
Added 6 mins ago
SC
Retail Assistant Manager
Staples Canada
Calgary, AB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 20 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Leads and drives a customer-focused culture throughout the team.
Added 20 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 20 mins ago
SB
05644 Assistant Store Manager
Sally Beauty Holdings
Lloydminster, AB
- Full-time
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Added 20 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
This is a remote role and the Account Manager can work from anywhere within British Columbia or Alberta.
Added 20 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
This is a remote role and the Account Manager can work from anywhere within British Columbia or Alberta.
Added 20 mins ago
F
Business Development Manager
Financeit
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
We are small enough that you can make an impact within the company and large enough to make an impact in the market. Financeit is a company where collaboration, inclusivity, fairness, and…
Added 20 mins ago
NP
Utility Solar Technician II - Lomond, AB Canada
NovaSource Power Services
Lomond, AB
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 20 mins ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 20 mins ago
Lead Data Center Technician
IREN
Prince George, BC
This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts · Total package may be inclusive of a night shift premium
Added 20 mins ago
M(
Quick Service Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Smart Serve certification is required
Added 20 mins ago
Co-op, People Services (Winter Term)
Canfor
Vancouver, BC
…to position itself and the industry as a place where talent can grow an amazing career. Supporting our HR operations to deliver on this transformation is critical to our success and we…
Added 20 mins ago
A
Electrical & Controls Field Service Technologist
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is seeking an experienced Electrical & Controls Field Service Technologist to support reactor inspection, maintenance, specialized tooling, and field-service programs.…
Added 20 mins ago
D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
…sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse…
Added 20 mins ago
J-
Receptionist
JLD - Laguë (John Deere dealer)
Ottawa, ON
- Full-time
Provide administrative support to the sales, customer service and accounting departments;
Added 35 mins ago
AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
Hosts Kimpton's signature Social Hour on a rotation schedule, creating a warm, engaging environment where guests can connect and enjoy a unique part of the Kimpton experience.
Added 35 mins ago
VC
icebreaker: Supervisor - Park Royal
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada