Jobs in Canada

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Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
We are Systematix and we are currently looking for an experienced Change Management Lead for our client.
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Specialist, Intervenor
CNIB Deafblind Community Services
Saskatoon, SK
- $25.97 CAD / hour
- Part-time
Experience working with a diverse client population across all socio-economic and cultural groups.
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Tenant Services Coordinator
Government of Manitoba
Churchill, MB
- Full-time
Reporting to a Program Manager, the Tenant Services Coordinator (TSC) provides support and services to tenants to achieve and sustain successful tenancies within an assigned portfolio of…
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Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
…location for in-person team events and experiences. The hiring manager will provide more information about how this works for their…
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Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
…location for in-person team events and experiences. The hiring manager will provide more information about how this works for their…
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
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Account Manager 2
Convergence Networks
Ottawa, ON
We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing…
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Operational Risk and Insurance Interim Team Lead
March of Dimes Canada
Toronto, ON
…that the function is well positioned for a permanent Senior…
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Assistant Project Manager
ITC Construction
Vancouver, BC
- Full-time
Professional leadership by creating and maintaining good relations and communications between corporate team members, client team members, civic officials and the public in accordance with…
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Sr. Project Manager, IT
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Projects manager Ottawa
Groupe Atwill-Morin
Ottawa, ON
- Full-time
You must have clearance to apply for this position · You must have clearance to be able to work on government projects for this position
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Registered Practical Nurse
Kingston Community Health Centres
Kingston, ON
- Full-time
Provide telephone triage and client follow-up as needed
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Manager, AML Compliance
CI Financial
Toronto, ON
- Full-time
This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs
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Intermediate Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Contribute to project planning, proposals, technical presentations and client communications while developing deeper expertise in hydropower engineering;
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Senior Hydrotechnical Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Support business development through opportunity identification, proposal preparation, technical presentations, scope development and participation in client pursuits;
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Senior Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Build trusted client relationships and support business development through opportunity identification, proposal preparation, scope and fee development, presentations and client pursuits;
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Wealth Planning Advisor, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Partner with Investment Advisors, Investment Counsellors, and Private Bankers to develop and present client plans.
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Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within…
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Program Controls Manager
Stantec
Edmonton, AB
- Full-time
Stantec is seeking a Program Controls Manager within our Program and Construction Management group with a background in large infrastructure programs.
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Project Manager
Robertson & Company Ltd.
Toronto, ON
- Contract
Analyze operational, client, and investment manager data to identify quality issues, process gaps, and control weaknesses prior to migration execution.
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Bilingual Talent Acquisition Specialist
Match Retail
Mississauga, ON
- $50,000 to $58,000 CAD / year
- Full-time
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
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Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 1 min ago
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Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
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Project Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $70 to $80 CAD / hour
- Contract
Our client, is seeking an experienced VP, KYC Client Enablement to lead and oversee its end-to-end Know Your Customer (KYC) program within the Capital Markets line of business.
Added 1 min ago
SO
Senior Procurement Consultant
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Your primary work will involve providing strategic and technical procurement advice in support of OPS and BPS client users on their large and complex procurements needs. You will be…

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada