Jobs in Canada

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Added 8 mins ago
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Coordonnateur(trice) logistique (Logistics Coordinator)
Dexter
Longueuil, QC
- Full-time
Poste permanent, temps plein | Quart de jour : lundi au vendredi, 9 h à 18 h
Added 8 mins ago
CS
Technical Sales Representative
Calstone Search Group
Sudbury, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client, an organization supporting mining, forestry, and other heavy industries, is seeking a Technical Sales Representative to join their team in Sudbury.
Added 8 mins ago
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Sr. Director Clinics & Specialized Nursing Services
Cencora
Oakville, ON · CAN > ON > Oakville > Superior Crt
- Full-time
…all aspects of Specialty Nursing services including assigned client and KOL management. The Senior Director, Clinics & Specialized Nursing Services is also responsible for directing Nurse…
Added 8 mins ago
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Advisor, Business development and sales support
Desjardins
Quebec, QC
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 8 mins ago
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Personal Finance Advisor
Desjardins
St-Jean, QC · Saguenay, QC · Caisse d'économie Desjardins de la Métallurgie et des Produits forestiers (Saguenay-Lac-Saint-Jean)
- Full-time
…solutions to meet their financial goals. You work closely with a client base consisting mainly of individual members and businesses. Interpersonal savvy is therefore essential. You drive…
Added 8 mins ago
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Reset Merchandiser
Acosta
Kingston, ON
- Part-time
…along with a variety of other clients. Hours vary depending on client’s…
Added 8 mins ago
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Financial Services Associate, Imperial Service
CIBC
Edmonton, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 mins ago
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Financial Advisor-CIRO-MFD/AMF (Urban)
CIBC
Victoria, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 mins ago
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Financial Services Representative II
CIBC
Summerland, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 mins ago
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Client Engagement Associate
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 8 mins ago
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Wealth Planning Advisor, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Partner with Investment Advisors, Investment Counsellors, and Private Bankers to develop and present client plans.
Added 8 mins ago
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Account Executive
Quest Talent Search Solutions Ltd.
Vancouver, BC · Greater Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
Manage the full sales cycle from lead generation and prospecting through proposal development, negotiation, and closing.
Added 8 mins ago
QT
Account Executive
Quest Talent Search Solutions Ltd.
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $90,000 CAD / year
- Full-time
As part of their continued expansion, our client is seeking a high-performing Account Executive to spearhead new business development throughout the Greater Toronto Area and surrounding…
Added 8 mins ago
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Bilingual Talent Acquisition Specialist
Match Retail
Mississauga, ON
- $50,000 to $58,000 CAD / year
- Full-time
Match Retail is a leading sales, training, and branded retail agency trusted by North America's most recognizable brands. We help companies thrive in retail through powerful customer…
Added 8 mins ago
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Business Strategy Senior Principal
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Candidates must be based in Toronto, Canada
Added 8 mins ago
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Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 8 mins ago
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Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 8 mins ago
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Communications Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $30 to $42 CAD / hour
- Contract
Must Have Skills:
Added 23 mins ago
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Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory
Added 23 mins ago
HI
Underwriting Administrator, CADA
HUB International
Maple Ridge, BC · Langley (District), BC · Coquitlam, BC · Burnaby, BC · Surrey, BC · Langley, BC
- Full-time
· Assisting the team in completing daily, weekly, monthly and annual tasks as required in support of sales and underwriting efforts
Added 23 mins ago
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Account Manager - Industrial Refrigeration
CIMCO Refrigeration
Moncton, NB
- Full-time
Developing relationships at multiple levels within the client’s organization including operating engineers, facility managers, plant engineers, plant managers, etc.
Added 37 mins ago
HT
Technical Sales Representative
Hammehr Talent Consultants
Brandon, MB
- Full-time
This is a hands-on business development role where you’ll manage existing client relationships, open new accounts, and turn opportunities into projects across industrial construction,…
Added 37 mins ago
AW
Healthcare Business Development Consultant
Arrow Workforce Solutions
Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
Must have a valid driver's license and access to their own reliable vehicle
Added 38 mins ago
Bilingual (Fr/En) Associate Manager, Advisor Partnerships
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
This role follows a hybrid work model, with an in-office presence required three days per week
Added 38 mins ago
Wealth Advisor
The Canada Life Assurance Company
Regina, SK · Edmonton, AB · Calgary, AB
…helping our advisors build a better business through a remarkable client…

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada