Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 7 mins ago
N
Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
As a Nike Department Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for…
Added 7 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your…
Added 7 mins ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your…
Added 7 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 7 mins ago
Front End - Supervisor Front End II
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 8 mins ago
MR
Bilingual Talent Acquisition Specialist
Match Retail
Mississauga, ON
- $50,000 to $58,000 CAD / year
- Full-time
…brands. We help companies thrive in retail through powerful customer engagement and scalable talent solutions. Our people are our edge - trained, supported, and empowered to make an impact…
Added 8 mins ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 8 mins ago
D
Project Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $70 to $80 CAD / hour
- Contract
Strong experience managing KYC, AML, customer due diligence, client onboarding, and periodic refresh programs.
Added 8 mins ago
T
Recruitment Specialist
TP
Toronto, ON
- Full-time
● Must have at least 1 year of recruiting experience
Added 37 mins ago
OR
Customer Experience and Innovation Manager
OSL Retail Services Inc
Mississauga, ON
- Other
We’re looking for a Customer Experience and Innovation Manager for the Samsung Experience Stores across Canada to join our team in support of our vision to take this high-touch and…
Added 37 mins ago
Assistant Manager, Digital Merchandising Experience (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Digital Merchandising Experience, you’ll help execute the online category, brand, and product strategies that move our business forward.…
Added 37 mins ago
Senior Customer Success Manager
AppDirect
Montreal, QC
Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed…
Added 1 hour ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 1 hour ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 1 hour ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
…supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean…
Added 1 hour ago
Interim Manager Front End -FreshCo Coliseum
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
The Interim Front-End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an…
Added 1 hour ago
Customer Experience Specialist
Quince
Toronto, ON
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 1 hour ago
T
Senior Manager, Commercial Services - National Real Estate Group
TD
Halifax, NS
- Full-time
…alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching,…
Added 1 hour ago
T
Manager, Customer Experience Trainee - Montreal Ouest
TD
Dollard-Des Ormeaux, QC
- Full-time
…providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience Trainee and offer your…
Added 1 hour ago
T
Customer Experience Associate - Pte-Claire, Hymus
TD
Pointe-Claire, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 1 hour ago
T
Senior Personal Banker - Home Borrowing
TD
Vancouver, BC
- Full-time
Create an exceptional customer experience regarding lending recommendations on RESL products.
Added 1 hour ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
As a Customer Experience Specialist, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels - balancing grace,…
Added 1 hour ago
LL
Dinning Room Supervisor
Levante Living
Huntsville, ON
- $19.86 CAD / hour
- Full-time
Assist with onboarding and orientation of new employees.
Added 1 hour ago
Regional Alliance Manager - Canada
Okta
Toronto, ON
Reporting to the Director of AMER Okta Partners & Alliances, the Regional Alliance Manager will drive co-sell execution across a defined portfolio of focus partners within the Commercial…

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

Report this job

Work requirements

Jobs in Canada