Jobs in Canada

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Added 6 mins ago
Senior Manager, Loyalty Partnerships (Toronto, ON)
Scotiabank
Toronto, ON
Leads and drives a customer-focused culture throughout the team.
Added 6 mins ago
Account Manager
Grainger Businesses
Burnaby, BC
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 6 mins ago
SB
05644 Assistant Store Manager
Sally Beauty Holdings
Lloydminster, AB
- Full-time
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Added 6 mins ago
FT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 6 mins ago
PT Hotel Houseperson-GCT
Great Canadian Entertainment
Toronto, ON
Must have a safety mindset for self and others · Must have employment eligibility in Canada
Added 6 mins ago
NM
Project Engineer / Leader (Level I–III)
NCS Multistage LLC
Calgary, AB
- Full-time
Service Focus - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Added 6 mins ago
Territory Sales Intern, Guelph
UPL
Guelph, ON
· Valid driver's license required · · Must possess the ability to work within a highly regulated area
Added 6 mins ago
Client Advisor, Commercial Insurance
Acera Insurance Services Ltd.
Edmonton, AB
Your knowledge and experience in Commercial Insurance combined with your attention to detail and customer service focus are the keys to success in the role of Client Manager, Commercial…
Added 6 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
Strong customer service and retail background are pluses.
Added 6 mins ago
F
Account Manager, British Columbia/Alberta
Financeit
Remote, Canada
- $68,000 to $72,000 CAD / year
- Full-time
- Remote
Strong customer service and retail background are pluses.
Added 6 mins ago
F
Business Development Manager
Financeit
Remote, Canada
- $80,000 to $90,000 CAD / year
- Full-time
- Remote
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 6 mins ago
NP
Utility Solar Technician II - Lomond, AB Canada
NovaSource Power Services
Lomond, AB
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 6 mins ago
NP
Utility Solar Technician II - Sarnia, ON Canada
NovaSource Power Services
Sarnia, ON
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 6 mins ago
Lead Data Center Technician
IREN
Prince George, BC
This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts · Total package may be inclusive of a night shift premium
Added 6 mins ago
M(
Quick Service Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Smart Serve certification is required
Added 6 mins ago
Co-op, People Services (Winter Term)
Canfor
Vancouver, BC
You will provide excellent customer service through the case management and telephone system and work within a dynamic team. In addition, you will be responsible for preparing appropriate…
Added 6 mins ago
Territory Manager, Orthodontics, AB & Prairies
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Valid driver’s license required
Added 6 mins ago
A
Electrical & Controls Field Service Technologist
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is seeking an experienced Electrical & Controls Field Service Technologist to support reactor inspection, maintenance, specialized tooling, and field-service programs.…
Added 6 mins ago
D
Marketing Coordinator, Quebec
Dormez-vous
Pointe-Claire, QC
- Full-time
…invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep…
Added 6 mins ago
CC
Regional Sales Manager
Commercial Credit Group Inc.
Toronto, ON
- Full-time
CCG’s success is built on relationships, equipment knowledge and a foundation of excellent customer service. Our unique brand of equipment finance has produced excellent financial…
Added 6 mins ago
TC
Senior Service Delivery Manager
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced Service Delivery Manager with a strong background in application support, Microsoft technology stacks, and the banking domain. The role will be responsible for…
Added 6 mins ago
K
Private Client Account Manager (Personal Insurance)
KRGinsure
Toronto, ON
- Full-time
We're looking for an experienced Private Client Services (PCS) Account Manager to join our team. This is an opportunity to bring your expertise in private client insurance to a…
Added 6 mins ago
WN
Retail Operations Manager
WHSmith North America
Vancouver, BC
- $60,000 to $66,000 CAD / year
- Full-time
The Operations Manager is a property-based Field Operations leader responsible for operational performance, people development, sales execution, and compliance. Working closely with store…
Added 6 mins ago
CS
Project Coordinator
Cynet Systems
Regina, SK
- $35 to $40 CAD / hour
- Contract
…stakeholders and complex needs. The candidate will report to the Manager and support all aspects of project coordination. This is a highly visible, busy, and challenging role focused on…
Added 6 mins ago
J-
Receptionist
JLD - Laguë (John Deere dealer)
Ottawa, ON
- Full-time
Provide administrative support to the sales, customer service and accounting departments;

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada