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SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
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R
Relationship Manager Intern, Business Markets
RBC
Langley (District), BC
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added just now
AP
Key Account Manager
Abell Pest Control
Vancouver, BC · New Westminster, BC · Delta, BC
- Full-time
Assists the the sales process as needed; Ensures all presentation materials are complete for Sales Advisors for the introductory meetings and subsequent visits; Contributes as a sales team…
Added just now
AR
Sales Coordinator
Algonquin Resort
Toronto, ON
- Full-time
As the Hotel Sales Coordinator, you will play a pivotal role in supporting the hotel’s Sales and Catering team. You’ll handle administrative tasks, manage group and transient bookings, and…
Added just now
VC
icebreaker: Supervisor - Park Royal
VF Corporation
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added just now
PV
Keyholder
Pet Valu
Westlock, AB
- Part-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
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S
store manager, North York, ON
Starbucks
Toronto, ON
- $62,500 to $82,600 CAD / year
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency and problem solving skills
Added just now
I
icebreaker: Supervisor - Park Royal
icebreaker
Vancouver, BC
- $22.75 to $26.46 CAD / hour
- Part-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added just now
ML
Planning & Dispatch Coordinator
Maple Leaf Foods Inc.
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Full-time
…our Eastern region. Reporting to the Eastern Transportation Manager, the successful candidate will be part of a cohesive team and a wider collaborative distribution and transportation…
Added just now
RB
Relationship Manager Intern, Business Markets
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added just now
KG
Senior Flavorist (Sr. Manager Taste Creation)
Kerry Group
Granby, QC
- Full-time
The Senior Flavorist plays a key role in flavor sales growth, flavor creation, flavor production and the flavor library. The role supports customer briefs efficiently while maintaining a…
Added just now
HG
Expansion Controller
H&M Group
Toronto, ON
- Full-time
Support the Sales Market Expansion Manager with analysis and business case preparation
Added just now
IB
Lease Auditor Specialist
Indigo Books & Music
Brampton, ON
- $60,000 to $80,000 CAD / year
- Full-time
…other billings, hydro recharges, statements of account, café sales and rent reporting, and the receivables budget for…
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Associate Manager, Merchant Strategy & Operations
DoorDash Canada
Toronto, ON
Lead cross-functional collaboration: Act as the connective tissue between Post-Sales, Sales Planning, Analytics, Finance, and country leadership, building strong relationships and aligning…
Added 15 mins ago
N
Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.
Added 15 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Strong knowledge of retail sales principles, methods, practices, and techniques.
Added 15 mins ago
Front End - Supervisor Front End II
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
…and act as the go to person in the absence of the Department Manager and Assistant. The Supervisor will foster customer loyalty, fulfill customer needs and actively contribute to an…
Added 15 mins ago
B
Wealth Planning Advisor, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 15 mins ago
B
Treasury & Payment Solutions Strategy Internship, Summer 2027 (4 months)
BMO
Toronto, ON · FCP
- Full-time
Support the development of new strategies, new products and roadmap by understanding and incorporating continuous feedback from clients and sales partners
Added 15 mins ago
CL
Inventory Analyst
Chatters Limited Partnerships
Mississauga, ON
- $60,000 CAD / year
- Full-time
Reporting to the Manager of Supply and Demand Planning, this role plays an important part in ensuring our salons have the right products, in the right quantities, at the right time. You'll…
Added 15 mins ago
MR
Bilingual Talent Acquisition Specialist
Match Retail
Mississauga, ON
- $50,000 to $58,000 CAD / year
- Full-time
Match Retail is a leading sales, training, and branded retail agency trusted by North America's most recognizable brands. We help companies thrive in retail through powerful customer…
Added 15 mins ago
C
Aerospace Senior Manager Key Accounts
Cyient
Montreal, QC
- Full-time
The Senior Manager Key Accounts will assume responsibility for the sales of services and system solutions in the Aerospace industry, with a primary focus on a major aircraft engine OEM…
Added 15 mins ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…
Added 15 mins ago
D
Communications Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $30 to $42 CAD / hour
- Contract
Must Have Skills:
Added 31 mins ago
FS
Business Developer
Fresh Start Foods Canada Ltd.
Milton, ON · Fresh Start East Milton Administration-Ontario-FSE
- Full-time
Mobility: Must hold a valid Class G Driver’s License and have a reliable vehicle for travel within the territory

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada