Jobs in Canada

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Added 6 mins ago
LH
2600002989 - Education Associate
Lakeridge Health
Oshawa, ON
- Internship
" Alert the Manager when departmental or system changes affect capacity or require adjustments.
Added 6 mins ago
S
Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
…and end-user communities, coordinating with organizational development and communications…
Added 6 mins ago
BD
EXT ESP Temporary Child and Youth Worker
Bluewater District School Board
Chesley, ON
- Temporary
Supervisor: Summer Kueneman, Clinical Manager
Added 6 mins ago
BS
Manager, Education Systems & Analytics
Burnaby School District - SD41
Burnaby, BC
- Full-time
The Manager, Education Systems and Analytics provides strategic and operational leadership for the district's data systems, overseeing governance, security, collection, integration,…
Added 6 mins ago
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Department Manager (Niagara-on-the-lake Nike Store)
Nike
Niagara-on-the-Lake, ON · NFS CA NIAGARA ON THE LAKE
- $27.47 to $29 CAD / hour
- Full-time
Behind every great team is a great coach. That’s why when you join us as a Department Manager, we refer to you as a Coach.
Added 6 mins ago
TI
Co-op Content Coordinator
TTI, Inc.
Toronto, ON
- Full-time
…explore your potential, where wins are celebrated, and your development is our priority. This is your opportunity to work with amazing people and support brands such as Milwaukee® and…
Added 6 mins ago
Account Manager 2
Convergence Networks
Ottawa, ON
We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing…
Added 6 mins ago
Operational Risk and Insurance Interim Team Lead
March of Dimes Canada
Toronto, ON
…incident reporting, contract risk analysis and Business Continuity Planning (BCP), while strengthening processes, tools and accountabilities so that the function is well positioned for a…
Added 6 mins ago
Apatisiiwin Skills Development - Program Development Officer
Cree Nation Government
QC
The Program Development Officer is responsible for implementing, administering and monitoring the various ASD programs, in all aspects of the ASD Policy, in Eeyou Istchee territory.…
Added 6 mins ago
Regional Manager of In.Business
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
The Regional Manager of In.Business will collaborate with the Director, Business Operations, to focus on high school student recruitment and encourage the study of business and related…
Added 6 mins ago
IC
Assistant Project Manager
ITC Construction
Vancouver, BC
- Full-time
Development of a project plan in accordance with Standard Procedure for Scheduling and Submittal Control, as may be delegated by the Project Manager.
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CT
Senior Planner
Creation Technologies
Vancouver, BC
- Full-time
…The Sr. Planner works with the BU Supply Chain Director, BU Planning Manager, or both in achieving Planning-related deliverables, as per best practice, to align with Creation Performance…
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Sr. Project Manager, IT
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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KC
Registered Practical Nurse
Kingston Community Health Centres
Kingston, ON
- Full-time
Perform nursing process through assessment, diagnosis, planning, intervention and evaluation
Added 6 mins ago
EC
Intermediate Hydrotechnical Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Contribute to proposals, project planning and business-development activities while developing technical expertise in hydropower, dams and water-resources engineering;
Added 6 mins ago
EC
Intermediate Hydropower Engineer
EnGlobe Corp.
Saint John, NB · Fredericton, NB · Edmundston, NB · Moncton, NB · Mount Pearl, NL · Dartmouth, NS
- Full-time
Contribute to project planning, proposals, technical presentations and client communications while developing deeper expertise in hydropower engineering;
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B
Wealth Planning Advisor, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Contribute to the development of planning tools, reference materials, guides, FAQs, and learning resources to support adoption of financial planning.
Added 6 mins ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides…
Added 6 mins ago
B
Treasury & Payment Solutions Strategy Internship, Summer 2027 (4 months)
BMO
Toronto, ON · FCP
- Full-time
Assist in the development of business case and scope opportunities through robust data analysis
Added 6 mins ago
LD
Senior Manager-Operations
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 6 mins ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 6 mins ago
BD
EXT ESP Permanent Child and Youth Worker
Bluewater District School Board
Chesley, ON
- Full-time
Supervisor: Summer Kueneman, Clinical Manager
Added 6 mins ago
CS
26-204 Before and After School Care Assistant
Chilliwack School District No. 33
Chilliwack, BC
- Internship
Under the direction of the District Principal and Program Manager, the Before & After School Care Assistant will provide general supervision to children in the classroom and on the school…
Added 6 mins ago
RP
Facilities & Inspection Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
The Facilities & Inspection Manager is responsible for the planning, oversight and execution of field-based compliance activities under the Resource Recovery and Circular Economy Act, 2016…
Added 6 mins ago
F
Business Development Manager
Financeit
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Financeit is looking for a Business Development Manager to drive new dealer acquisition across Canada's Home Improvement sector. This is a hunting-focused sales role responsible for…

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada