Jobs in Canada

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Added 28 mins ago
S
Satellite Electrical Systems Engineer
Scalian
Montreal, QC
- Full-time
The role works closely with platform and payload teams to ensure an electrically clean, reliable and launch‑ready spacecraft.
Added 29 mins ago
Power Platform Lead
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
Dentons Canada is seeking an experienced, hands-on Power Platform Technical Lead to provide technical leadership and deliver secure, practical solutions across Microsoft Power Platform and…
Added 29 mins ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 29 mins ago
Toronto - Forward Deployed Engineer - Rapid Innovation Lab
EY
Toronto, ON
Familiarity with low-code or workflow automation platforms such as Microsoft Power Platform.
Added 29 mins ago
Coordinator, Graduate Program Completion
University of Toronto
Toronto, ON
Experience with Microsoft Power Platform to automate workflows and improve administrative processes.
Added 29 mins ago
Senior Customer Success Manager
AppDirect
Montreal, QC
…around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for…
Added 44 mins ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 44 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 58 mins ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC
- $96,000 to $113,000 CAD / year
- Full-time
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
Added 58 mins ago
BU
Agronomic Excellence Summer Intern
Brandon University
Strathmore, AB
- Full-time
…lab, field, office and in production, we do everything in our power to build a sustainable future for…
Added 1 hour ago
EV
Senior Administrator, Database
Elk Valley Resources
Sparwood, BC · Calgary, AB
- $96,000 to $113,000 CAD / year
We believe in the power of diversity and strive each day to create a workplace where each individual is valued and respected for their contributions.
Added 1 hour ago
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Senior Embedded Security Developer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
…and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced…
Added 1 hour ago
EB
Intern - Strategic Sourcing & Third-Party Management , Winter 2027
EQ Bank
Toronto, ON
- Full-time
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
Added 1 hour ago
EB
Intern - Strategic Sourcing & Third-Party Management , Winter 2027
EQ Bank
Saskatoon, SK
- Full-time
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
Added 1 hour ago
Senior Product Manager - 26434
Enverus
Calgary, AB
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and…
Added 1 hour ago
Field Sales Representative II, Startups Acquisition, Google Cloud
Google
Vancouver, BC
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security,…
Added 1 hour ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
Must have’s:
Added 1 hour ago
VS
Senior Technology Architect
vTech Solution Canada
Toronto, ON
- Contract
Experience with cloud platforms such as Azure, Dynamics 365, Power Platform
Added 1 hour ago
GT
Technical Help Desk - Workforce Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $30 to $35 CAD / hour
- Contract
Shift / Schedule: Monday to Friday, 37.5 hours/week; rotating shifts covering 7:00 AM – 6:00 PM (7am–3pm / 8am–4pm / 9am–5pm / 10am–6pm) · Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m
Added 1 hour ago
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Software Engineer
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
…experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental…
Added 1 hour ago
SL
Business Development Manager – Technology & Data Solutions
Saint Laurent Consulting
Calgary, AB
- Full-time
Familiarity with cloud and data platforms such as Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and Databricks is an asset. Experience with other enterprise…
Added 1 hour ago
I
Director, People & Culture
illumin
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Added 1 hour ago
AE
Apprentice & Journeymen Electrician
AltaPro Electric Ltd
AB · Edmonton, AB
- Full-time
Added 2 hours ago
L
Senior Embedded Security Developer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
…and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced…
Added 2 hours ago
M
Senior Consultant, Microsoft Dynamics 365 Business Central – Municipal & Public Sector
MNP
Ottawa, ON · Toronto, ON · Burlington, ON
- Full-time
Collaborate with technical teams on integrations with Power BI, Power Platform, Microsoft 365, and third-party solutions.

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada