Jobs in Canada

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Executive Legal Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Extensive experience effectively conducting legal research and providing legal advice, opinions, and memoranda, preferably at a senior executive level.
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GO
Senior Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Executive Director of HFWM, this senior Water Control Systems Planning Engineering position undertakes and manages water management planning, hydraulic engineering…
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GO
Investment Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…and maintain effective working relationships with colleagues, senior leaders, government partners, external stakeholders, and financial…
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EI
Founding Head of Partnerships
Entangl, Inc.
Canada
- Full-time
Your job is to identify where working together makes sense, get the right people involved, and build partnerships that lead to customer introductions, joint opportunities, and revenue.
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GO
Central Bank Financial Officer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Senior Financial Analyst, the Central Bank Financial Officer is responsible for supporting financial operations within the Corporate and Strategic Services Division. The…
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GO
Senior Project Manager and Project Manager
Government of Manitoba
Winnipeg, MB
- Full-time
The Department of Municipal and Northern Relations is seeking qualified individuals to fill the Senior Project Manager, and Project Manager positions within the Agreement Management Unit…
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Junior P&C/SCADA Junior EIT
CIMA+
AB · Edmonton, AB
- Full-time
…system startup, inspection, and monitoring under the guidance of senior…
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GM
Senior Java Microservices Engineer
Galactic Minds INC
Vancouver, BC
- Full-time
We are looking for a Senior Java Microservices Engineer/Backend Engineer to design, develop, and maintain scalable backend applications using Java, Spring Boot, and Kafka. The role involves…
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TI
Co-op Content Coordinator
TTI, Inc.
Toronto, ON
- Full-time
Reporting to the Senior Manager, Communications, and working closely with stakeholders across the organization, the Content Coordinator creates and publishes content, supports day-to-day…
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Sr. Director Clinics & Specialized Nursing Services
Cencora
Oakville, ON · CAN > ON > Oakville > Superior Crt
- Full-time
Reporting to the Vice President, Nursing, Clinics and Scheduling Operations, the Senior Director, Clinics & Specialized Nursing Services is responsible for managing/overseeing all Clinics…
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…
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Operational Risk and Insurance Interim Team Lead
March of Dimes Canada
Toronto, ON
The Interim Lead, Operational Risk & Insurance is a hands-on, senior contract leader engaged for a three-month term to provide immediate leadership of March of Dimes Canada’s (MODC)…
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Senior Data Engineering Advisor
Desjardins
Montreal, QC · Levis, QC
- Full-time
…various sectors to help them meet their analytics needs. As a senior data engineering advisor, you help develop solutions for collecting, integrating, consolidating, cleaning, sorting and…
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Senior Advisor, Capital markets and treasury
Desjardins
Montreal, QC
- Full-time
As a senior capital markets and treasury advisor, you help carry out financial market, capital market and treasury activities, projects and initiatives. You lead and influence development…
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CT
Senior Planner
Creation Technologies
Vancouver, BC
- Full-time
The Senior Planner acts as the highest-level functional Planner in a Business Unit (BU). This role has the principal responsibility for overseeing the adherence to demand management…
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C
Senior Talent Acquisition Partner
CIBC
Vancouver, BC · Calgary, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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Senior Test Coordinator
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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C
Sr. Project Manager, IT
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
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C
Senior Specialist, Talent Acquisition
CIBC
Vancouver, BC
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 min ago
CT
Bilingual Senior Leadership Consultant
Canadian Tire Corporation
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Bilingual Senior Leadership Consultant is responsible for designing, delivering, and evaluating leadership development programs for managers across the Canadian Tire retail network.…
Added 1 min ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…technology, and process improvement? Fraser Health is seeking a Senior Business Analyst to play a key role in our Digital Patient & Provider Experience Program, helping shape the future of…
Added 1 min ago
LD
Senior Manager-Operations
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Director of Operations, the Senior Manager, Operations is responsible for the performance and development of the manufacturing and production planning functions. As a…
Added 1 min ago
OD
Registered Early Childhood Educator (RECE) - TERM - Connaught PS (2:45pm to 6:00pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
The successful candidate must have good communication skills in order to effectively communicate with parents, staff, and students
Added 1 min ago
LD
Senior ILS Engineer
Leonardo DRS
Bedford, QC
- Full-time
As the Senior ILS Engineer, your main responsibilities will include (but not limited to)
Added 1 min ago
WC
Hospitality Teacher
Waterloo Catholic District School Board
Kitchener, ON
- Internship
Senior teaching qualifications in the subject area (Technological studies- Hospitality Services)

AppDirect

Senior Customer Success Manager

Montreal, QC, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 2 - 5 years of customer relationship management experience, preferably in SaaS;
Posting language: English
Posted: Nov 10, 2026

Original job description

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

Responsable de la réussite client

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the Firstbase business unit

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the infrastructure that makes going remote easy for companies and Firstbase is delivering this core infrastructure that makes remote and hybrid work possible and sustainable for companies around the world.

Today, we serve both workers and businesses by doing two things: we give businesses the ability to instantly support remote workers with all the physical goods they need to do great work (from computers to furniture to company swag & perks), and we give workers the ability to pick and choose what they need for their unique circumstances, then return it when they leave.

About You

Our Customer Success team are responsible for managing and growing our largest customer accounts. As a CSM you will act as an advocate for a portfolio of customer accounts and are committed to helping them achieve a high level of satisfaction of the Firstbase platform and service in overcoming their employee onboarding and offboarding challenges, and working closely to identify further untapped growth potential within our account base.

You have experience of dealing with large numbers of customers, are organized, motivated and a great problem solver. You excel in building relationships both with Customers and internal stakeholders to get things done.

What you’ll do and how you’ll have an impact

Client Onboarding : Work closely with our Onboarding Team to actively transition a customer into healthy adoption and consistent support process;
Establish consultative and trusted relationships with customers maintaining regular cadence of meetings and timely response to customer queries;
Ensure customer expectations are exceeded consistently;
Drive planning sessions to ensure customer is able to fully leverage Firstbase to meet their operational goals;
Own and drive renewal discussions and in partnership with our Account Executives drive upsell opportunities within Firstbase's existing customer base and your assigned customer portfolio to maximize retention rates;
Conduct quarterly business reviews with key customers to address key challenges and proactively plan upcoming events;
Elicit customer feedback on product to then act as internal advocate for our customers internally to help improve NPS;
Communicate regularly with the customer to evaluate satisfaction and escalate any areas of concern;
Develop best practices and process strategies that can be shared across the team.

What we’re looking for

2 - 5 years of customer relationship management experience, preferably in SaaS;
Track record of success in managing, retaining and growing revenue across a broad book of customer accounts;
Superior customer service and relationship skills;
Strong analytical and problem-solving skills;
Experience working with CRM and/or CS tools (e.g. HubSpot; Salesforce);
Leadership in developing world class customer presentations/QBR leadership;
Ability to thrive in a fast-paced, dynamic environment;
Die hard drive to make customers successful;
BA/BS degree or similar university level education; in lieu of degree, relevant skills or equivalent experience;
Flexible to work with a distributed team across the US and Europe;
You’re an enthusiastic individual who is a self-starter, strong in execution;
You are equally hands-on in technology and can comfortably self-learn to become an expert in the platform;
You’re motivated by the velocity and ambiguity of an early-stage startup, and you’re eager to contribute to help us constantly improve as we grow;
You are passionate about AppDirect/Firstbase’s mission and the future of work.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of customer accounts, acting as an advocate to ensure high satisfaction and healthy adoption of the platform. They will drive renewal discussions, identify upsell opportunities, and conduct quarterly business reviews to help customers achieve their operational goals.

Requirements

Candidates should have 2-5 years of customer relationship management experience, preferably within a SaaS environment. A bachelor's degree or equivalent experience is required, along with strong analytical skills and proficiency in CRM tools like HubSpot or Salesforce.

Skills

Customer Success
Account Management
Relationship Management
SaaS
Customer Onboarding
Retention
Upselling
Problem Solving
CRM
HubSpot
Salesforce
Quarterly Business Reviews
Analytical Skills
Communication
Strategic Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SaaS
Account Management
Customer Onboarding
Retention
Upsell
CRM
HubSpot
Salesforce
QBR
NPS
Remote Work
Hybrid
Infrastructure
Subscription Commerce
Client Advocacy
Strategic Planning
Problem Solving
Relationship Management
Business Development

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Work requirements

Jobs in Canada