Jobs in Canada

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Added 12 mins ago
Manager, Client Reporting
RBC
Toronto, ON
Full-time
…Development Lifecycle, Product Development Methodology, Product Services, Professional Presentation, Reporting Solutions, Results-Oriented, User Feedback, Wealth…
Added 12 mins ago
Branch Manager, Bloor & Grenview Branch
RBC
Toronto, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 12 mins ago
Global Marketing Category Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Global Marketing Category Manager. The Category Manager, reporting to the Manager, Business Segments will…
Added 12 mins ago
Manager, Internal Audit, Risk, Performance and Technology Advisory Services
Richter
Toronto, ON
Full-time
The chance to become a strategic business partner with our clients, building relationships directly with entrepreneurs and businesses to provide them with meaningful advisory services
Added 12 mins ago
Assistant Branch Manager
Kawartha Financial Services
Brockville, ON
Full-time
Assistant Branch Manager (Permanent, Full-time)
Added 12 mins ago
L'opérateur de transbordement
Cando Rail & Terminals
Levis, QC
Full-time
Cando offre des services spécialisés d'exploitation ferroviaire. Nous offrons une large gamme de services ferroviaires, incluant des opérations sur lignes courtes, des manœuvres…
Added 12 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $1,000,000 CAD / year
Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 12 mins ago
Apprentice Automotive Technician, Calgary (Edmonton Trail)
Fountain Tire
Calgary, AB
Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 12 mins ago
Professional Services Consultant (Bilingual)
AlayaCare
Montreal, QC
Reporting to the Associate Director of Professional Services, the Professional Services Consultant plays a critical, customer-facing and internal role in enabling the growth of a…
Added 12 mins ago
Information Technology Manager
North Vector Dynamics Inc.
Calgary, AB
Full-time
The IT Manager is responsible for the day-to-day operation, security, and continued maturity of North Vector Dynamics' internal information technology environment. This is a hands-on role:…
Added 12 mins ago
Banking Consulting – Payments | Manager
Accenture
Toronto, ON
Full-time
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital…
Added 12 mins ago
SAP Data Management Senior Manager
Pwc Canada
Toronto, ON
Full-time
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These…
Added 12 mins ago
Manager, Commercial Development
ATCO Group
Calgary, AB
Full-time
As Manager, Commercial Development, you will lead a high-performing team responsible for business development, commercial strategy, customer solutions, commercial contracting, key account…
Added 12 mins ago
Cook
Cogir Senior Living
Kawartha Lakes, ON · Lindsay
Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 24 mins ago
Office Manager and Executive Assistant
Homebuilders Association Vancouver (HAVAN)
Surrey, BC
Full-time
…connection and education. We are looking for an experienced Office Manager & Executive Assistant who loves being the hub of the office and the go-to person everyone trusts to keep things…
Added 24 mins ago
Sales Account Manager
Arivano
Toronto, ON
Full-time
Arivano is looking for a driven, highly personable Account Manager – New Business Development to help us grow our client portfolio and build strong relationships with leading brands and…
Added 26 mins ago
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Barrie, ON
Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 26 mins ago
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…operations of the animal facilities. Assures constant quality of services to principal Investigators and their research staff and…
Added 26 mins ago
Academic Application Specialist
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic…
Added 26 mins ago
Assistant Branch Manager
Kawartha Financial Services
Brockville, ON
Full-time
Assistant Branch Manager (Permanent, Full-time)
Added 26 mins ago
Manager, Privately Held Business Group
Doane Grant Thornton LLP
Mississauga, ON
Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our…
Added 26 mins ago
Area Manager
Cain & Associates
Kitchener, ON
$170,000 to $215,000 CAD / year
Full-time
We are recruiting an experienced Area Manager, Recycling Operations to oversee a five-site Canadian recycling operation. This is a senior multi-site leadership role with responsibility for…
Added 26 mins ago
service delivery manager
Tata Consultancy Services
Montreal, QC
Full-time
Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest…
Added 26 mins ago
Senior Corporate Quality Manager
BGIS
Markham, ON
Full-time
The Senior Corporate Quality Manager manages all aspect of maintaining ISO 9001:2015 Quality Certification. This role is responsible for the administration of Intelex, support and training…
Added 26 mins ago
Human Resources Information System Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
Contract
We are seeking a highly skilled HR Analyst to join our dynamic team. Reporting to the Manager, HR Services, the HR Analyst will contribute to the efficient and reliable operation of the HR…

Appear

Customer Success Manager

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Jul 16, 2026

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Original job description

<p>Appear helps brands get cited by AI: ChatGPT, Perplexity, Google AI Overviews, Gemini. We're growing, our customer base is growing, and we need someone who can make sure that growth compounds. This role owns what happens after the contract is signed. </p> <p>Context</p> <p>AI search is moving fast. So is our clients' understanding of it. When a brand signs with Appear, they're often at the start of a journey. They don't yet know how to read their AI visibility data, how to translate it into content decisions, or how much is at stake.</p> <p>The AM role is to close that gap: turn early adopters into believers, believers into advocates, and find the natural expansion opportunities that come from proving results. Retention here isn't about keeping accounts quiet. It's about helping them see what's possible.</p> <h2 id="tasks">Tasks</h2> <ul> <li>Own a portfolio of accounts from day one: onboarding, activation, and ongoing success.</li> <li>Run structured quarterly business reviews that connect Appear's data to each client's commercial outcomes, not just activity metrics.</li> <li>Identify expansion opportunities within existing accounts: additional brands, markets, or verticals where AI visibility matters and we're not yet working.</li> <li>Manage renewals proactively. You know what's at risk before it's at risk, and you act on it early.</li> <li>Be the voice of the customer internally. If clients are confused, struggling, or seeing something we're not, that signal reaches product and marketing through you.</li> <li>Use AI natively for account research, QBR prep, renewal forecasting, and follow-up. This is expected, not a bonus.</li> </ul> <h2 id="requirements">Requirements</h2> <ul> <li>2+ years in an account management, customer success, or renewal-owning role in B2B SaaS.</li> <li>Comfortable with commercial conversations. You can discuss pricing, ROI, and contract terms without deferring to sales.</li> <li>Strong at asking the right questions in client meetings, not just presenting.</li> <li>Genuinely curious about AI and how it's changing search. Clients will ask hard questions and you need to hold your own.</li> <li>Organised and proactive: you manage your book of business systematically, not reactively.</li> <li>Fluent in English. Spanish or other European languages are a plus for our client base.</li> </ul> <p>Nice to have</p> <ul> <li>Background in SEO, content marketing, or digital agency work. You'll speak your clients' language immediately.</li> <li>Experience managing accounts across legal, healthcare, financial services, or professional services verticals.</li> <li>Familiarity with HubSpot, GoHighLevel, Salesforce, or similar CRM for account tracking and renewal management.</li> <li>You've been an early CS or AM hire before and understand what it means to build the function as you run it.</li> </ul>

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More about this job

Responsibilities

Manage a portfolio of accounts by overseeing onboarding, activation, and ongoing success to drive commercial outcomes. Proactively identify expansion opportunities and manage renewals while acting as the internal voice of the customer.

Requirements

Requires 2+ years of experience in account management or customer success within a B2B SaaS environment. Candidates must be comfortable with commercial negotiations and possess a strong understanding of AI, SEO, or content marketing.

Skills

Account Management
Customer Success
B2B SaaS
Renewal Management
Data Analysis
SEO
Content Marketing
CRM
HubSpot
Salesforce
GoHighLevel
Strategic Planning
Communication
Problem Solving
AI Literacy

Visa sponsorship

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Keywords

Account Management
Customer Success
B2B SaaS
AI Visibility
ChatGPT
Perplexity
Google AI Overviews
Gemini
Quarterly Business Reviews
Renewal Management
SEO
Content Marketing
HubSpot
GoHighLevel
Salesforce
CRM
Data Analysis
ROI
Client Retention
Digital Agency

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