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Added 4 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Burlington, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 4 mins ago
T
Executive Operations Lead
TextLayer
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
…sectors to bridge the gap between AI potential and practical…
Added 14 mins ago
NC
Assistant manager - food services
NAM CHINOOK LTD
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 18 mins ago
MH
Investment Associate - Infrastructure
Madison Hunt
Toronto, ON
- Full-time
Madison Hunt is partnered with a leading global alternative investment manager to appoint Investment Associates to its Toronto-based infrastructure investment team.
Added 18 mins ago
D
Junior project management
Dexian
Montreal, QC · Greater Montreal Metropolitan Area
- $35 to $40 CAD / hour
- Contract
The Junior Project Manager will support the planning, coordination, governance, and delivery of the AGT PLM360 digital transformation program. Working under the guidance of the Senior…
Added 18 mins ago
CP
Applications Administrator
Choice Properties
Toronto, ON
- Full-time
Reporting to the Senior Manager, Application Support, the Applications Administrator will be responsible for the maintenance and support of financial, real estate, and other business and…
Added 19 mins ago
Business Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Reporting to the PMO Manager, the Business Analyst is responsible for analyzing business processes, gathering requirements, and collaborating with cross-functional teams to ensure…
Added 19 mins ago
ES
Network Analyst II - Core Networking
eHealth Saskatchewan
SK · Saskatchewan
- $41.93 to $51.04 CAD / hour
- Full-time
Reporting to the Manager, Core Networking, you will:
Added 20 mins ago
TH
Assistant manager - food services
Tim Hortons
Victoria, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 23 mins ago
GC
Bar manager
Golfshotz Corner Brook
Corner Brook, NL
- From $18 CAD / hour
- Full-time
- Contract
- On-site
Participate in marketing plans and implementation
Added 24 mins ago
BK
Restaurant manager
Burger King
Simcoe, ON
- From $52,000 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 34 mins ago
AC
Enterprise Data Governance Lead
Alberta Construction Safety Association
Edmonton, AB
- $88,000 to $94,900 CAD / year
- Full-time
Support technical delivery of governance: Work with the Enterprise Data Architecture Lead to support the implementation of data pipelines, integrations, scripts, and reports, embedding…
Added 34 mins ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time
Ensure communication, implementation and/or training plans are identified and detailed in order to implement projects and/or business initiatives
Added 34 mins ago
T
Data Scientist III
TD
Toronto, ON
- Full-time
Collaborate with Data Solutions, Data Engineering, and Technology partners to define detailed data curation requirements, business rules, data quality expectations, and enhancement…
Added 34 mins ago
C
Senior Manager, Application Development
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Manager, Application Development is a professional responsible for managing multiple development projects, development groups and application support…
Added 34 mins ago
B
Manager, Wealth Reporting Analytics & Automation
BMO
Toronto, ON
- Full-time
Leads or participates in the design, implementation, and ongoing management of new analytics and reporting solutions.
Added 47 mins ago
A
Sr. Manager - RTL Design Manager
AMD
Markham, ON
- $167,280 to $250,920 USD / year
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 47 mins ago
BM
Assistance Vice President of Client Success
Bespoke Metrics Inc.
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
This role is based in our downtown Toronto office. While regular in-office presence is expected 4 days a week, we offer a flexible work-from-home policy with manager approval.
Added 49 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in surgery 4B, ENT,…
Added 49 mins ago
IL
Senior Cloud Security Engineer
Invesco Ltd.
Charlottetown, PE
- $90,000 to $100,000 CAD / year
- Full-time
…Invesco's cloud, SaaS, AI, and data ecosystems through the implementation, operation, and continuous improvement of security controls that reduce organizational risk and strengthen cyber…
Added 55 mins ago
B+
Restaurant manager
Black + Blue Restaurant
Vancouver, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
AY
cleaning service manager
At Your Service Cleaning & Concierge Inc.
Bracebridge, ON
- Full-time
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Slave Lake, AB
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 1 hour ago
M
Senior I&IT Project Manager
Metrolinx
Toronto, ON
- Full-time
Our Digital Delivery team is looking for an experienced Senior Project Manager to lead the delivery of complex digital and technology initiatives in a fast-paced environment. The successful…
Added 1 hour ago
ES
Senior Business Analyst
eHealth Saskatchewan
SK · Saskatchewan
- $45.73 to $55.64 CAD / hour
- Full-time
…perioperative, orthopedic, prosthetic, patient monitoring, and surgical technology solutions. The successful candidate leads requirements analysis, business process improvement, solution…

Appello

Account Manager / Onboarding Specialist

London, ON, Canada

Competitive salary: $60K-$75K plus benefits · Full-time

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Job details

Pay: Competitive salary: $60K-$75K plus benefits
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 3+ years of professional experience directly related to this role
Posting language: English
Posted: Oct 9, 2026

Original job description

About The Role

Appello is a rapidly growing B2B SaaS company transforming how specialty contractors in the institutional, commercial, and industrial (ICI) construction sector manage their workforce, boost productivity and reduce administrative overhead. As an Account Manager / Onboarding Specialist, you'll play a key role in helping new customers adopt our platform successfully and then support their growth into additional modules of the platform over time. Travel: Limited, occasional customer site visits or Appello events may be required. Note: This role is currently fully remote, with hybrid work (up to 3 days/week in-office) expected starting in 2026.

What You'll Do

Own the onboarding journey for new clients from kickoff through to full implementation (typically 2-8 weeks depending on customer size and complexity)
Deliver live training sessions and provide hands-on support for platform setup
Assist customers with data migration, including manual entry where needed
Work hand-in-hand with the Product team to ensure customer Feature Requests are being recorded and actioned
Ensure anything blocking implementation or launch of the platform is communicated to the appropriate teams
Serve as the main point of contact for assigned accounts, building trust and rapport
Conduct regular check-ins to ensure adoption, satisfaction, and platform usage
Advocate for client needs internally and help shape product direction with feedback
Guide users through Appello's modules such as timesheets, safety certifications, job setup, and union-compliant reporting
Support customers with light technical troubleshooting and user training
Escalate issues to customer support via Loom videos / Jira tickets
Document feature requests and contribute to improving internal processes
Stay in regular touch with clients regarding outstanding issues or features so they remain up-to-date on latest developments

What We're Looking For

3+ years of professional experience directly related to this role
Postsecondary degree
Based in London, Ontario
Comfortable working in a hybrid work environment (in-office presence expected up to 3 days/week in 2026)
Excellent communication skills – equally comfortable explaining technical concepts and empathizing with customer challenges
Strong interpersonal skills – able to build rapport with people across all levels, from field supervisors to executives
Customer-first mindset – passionate about helping people and committed to delivering results
Software-savvy – understand SaaS platforms and can guide customers confidently
Detail-oriented – meticulous with data entry and care about getting it right, especially when onboarding customers
Initiative-taker – comfortable receiving direction and running with it independently
Team player – adaptable, collaborative, and happy to pitch in wherever needed

Nice to Have

Demonstrated knowledge and ability to work with the latest AI tools to boost personal productivity and help refine internal processes
Experience in account management and onboarding in a role with direct communication into the Product team
Previous experience in construction / construction technology
Familiarity with customer onboarding, CRM tools, or support platforms
Experience working at a company that uses the Entrepreneurial Operating System (EOS)

What We Offer

Competitive salary: $60K-$75K plus benefits
Direct exposure to startup leadership and real impact on product and strategy
Opportunity to work across functions and wear multiple hats
Flexible work environment with a focus on outcomes, not micromanagement
Competitive compensation and performance-based growth

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More about this job

Responsibilities

Manage new-customer onboarding from kickoff through implementation, including training, platform setup, and data migration. Serve as the main contact for assigned accounts, support adoption and troubleshooting, and communicate customer feedback and feature requests to internal teams.

Requirements

Requires at least 3 years of directly related professional experience, a postsecondary degree, and residence in London, Ontario. Candidates should have strong communication and interpersonal skills, SaaS familiarity, attention to detail, and the ability to work independently and collaboratively in a hybrid environment.

Skills

Customer Onboarding
Account Management
SaaS Platform Training
Implementation Management
Data Migration
Customer Support
Technical Troubleshooting
Product Feedback
Feature Request Management
Communication
Interpersonal Skills
Data Entry
CRM Tools
AI Productivity Tools

Benefits

Benefits
Flexible Work Environment
Performance-Based Growth

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Institutional Construction
Commercial Construction
Industrial Construction
Customer Onboarding
Account Management
Implementation
Live Training
Data Migration
Product Team
Feature Requests
Timesheets
Safety Certifications
Job Setup
Union-Compliant Reporting
Technical Troubleshooting
Loom
Jira
CRM Tools
Customer Support Platforms
AI Tools
Entrepreneurial Operating System
Customer Adoption
Product Feedback

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