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Added 1 hour ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 1 hour ago
MK
MK Toronto Premium - Seasonal Sales Assistant
Michael Kors
Halton Hills, ON
- Part-time
Act as a fashion advisor while demonstrating product knowledge
Added 1 hour ago
SD
Beauty Advisor, Contractor Part Time Day Greenlight Requisition
Shoppers Drug Mart
Nanaimo, BC
- Part-time
Added 4 hours ago
EL
Beauty Advisor/Artist Beauty Advisor
Estée Lauder Companies
Montreal, QC
- Full-time
Added 4 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call
Estée Lauder Companies
Calgary, AB
- Full-time
Added 4 hours ago
MAC PARK ROYAL: Part Time Beauty Advisor/Artist Freelancer/On-Call
Estée Lauder Companies
BC · West Vancouver, BC,CA
Added 4 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
Computer skills required, Service Advisor and/or Service Center an asset.
Added 5 hours ago
R
VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator
Added 5 hours ago
R
Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator.
Added 5 hours ago
R
VP, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator.
Added 5 hours ago
Parts Advisor (Honda Red Deer)
Go Auto
Red Deer, AB
Rev up your career as a Parts Advisor with our team! We are currently on the lookout for a talented individual who knows their way around auto parts, delivers top-notch customer service,…
Added 5 hours ago
R
Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator
Added 6 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
Act as a strategic advisor to executives and build lasting relationships based on trust.
Added 6 hours ago
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Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator.
Added 6 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Sells consultatively, framing value around business outcomes and positioning ReVisionz as a trusted, software-agnostic advisor and systems integrator
Added 6 hours ago
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Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
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MAC PARK ROYAL: Part Time Beauty Advisor/Artist Freelancer/On-Call
ELC Beauty LLC
West Vancouver, BC
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Sales Advisor (Internal - B2B)
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Mascouche, QC
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💼 Sales Advisor – Launch your career in style!
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Personal Line Insurance - Customer Service Representative
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Markham, ON
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✅ Someone who thinks like an advisor, not just processes tasks
Added 8 hours ago
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Industry Advisor-Manufacturing & Distribution
World Wide Technology
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Vertical Business Development organization in the role of Industry Advisor, Manufacturing & Distribution. WWT provides Digital Transformation solutions for our Manufacturing & Distribution…
Added 8 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
Advisory & Difficult HR Situations: Provide guidance on complex HR matters to the People team members and serve as a trusted advisor to the executive leadership team.
Added 9 hours ago
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Elementary Long Term Occasional (LTO) 100% Grade 1 Homeroom
York Region District School Board
Markham, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 10 hours ago
PC
Stakeholder Engagement Advisor
Paladin Canada
Saskatoon, SK
- Full-time
Paladin Canada is seeking a talented Stakeholder Engagement Advisor to join our Community & Engagement team in our Saskatoon office. This is an exciting opportunity for someone who enjoys…
Added 11 hours ago
CB
07443 Inside Sales
CosmoProf Beauty
Medicine Hat, AB
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 11 hours ago
SB
07443 Inside Sales
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Medicine Hat, AB
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The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…

Appficiency

VP, Delivery and Customer Success

Mississauga, ON, L4V 1W5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.

The Opportunity

As Vice President, Customer Success, you'll take the lead on client health across Appficiency's global delivery portfolio. This is a customer-first leadership role: you'll be the face of delivery excellence for our most strategic accounts, spending your time where it counts most - with clients and the teams who serve them. You'll build the kind of trust that turns successful implementations into long-term partnerships, and set the standard the rest of the organization looks to for keeping engagements on scope, on time, on budget, and on quality. We're looking for a delivery leader who has built their career inside project implementation or customer success - someone who knows what it takes to earn a client's confidence and keep it.

What You’ll Do

Own client health across your portfolio, building the kind of trust and consistency that keeps retention high and relationships strong for the long term
Champion end-to-end delivery excellence, ensuring every engagement is meticulously planned, resourced, and executed within scope, on time, on budget, and to Appficiency's quality standards
Cultivate deep, senior-level relationships with key stakeholders across your most strategic accounts, positioning yourself as a trusted advisor rather than just a delivery contact
Match your team's skill set to the demands of each engagement, building and maintaining a resource pool capable of scaling with the business
Identify skill gaps across the team both technical and interpersonal, and partner with fellow delivery leaders to close them through coaching, training, and targeted hiring
Provide the kind of direction and constructive feedback that helps your team consistently hit customer success KPIs, not just individual project milestones
Turn strong delivery into business growth, actively supporting the conversion of implementation engagements into follow-on opportunities
Build a client base that is referenceable, ensuring your accounts become some of Appficiency's strongest references
Manage your portfolio's profitability with the same rigor you apply to client satisfaction, balancing commercial outcomes with delivery excellence

What You’ll Bring

A career built in delivery or project-implementation leadership and customer success ownership - you've sat close enough to execution to know what it actually takes to keep a client happy
Direct experience owning the full client lifecycle post-go-live - hypercare transition, steady-state support, QBRs, renewal conversations, and escalation management
Comfort operating with customer health metrics (NPS, CSAT, retention/churn) as core performance indicators, alongside traditional delivery metrics like scope, time, and budget
10+ years in Professional Services leadership, with 7-8 of those years hands-on in systems implementation, integration, or process re-engineering
8-10 years working across ERP and CRM platforms such as NetSuite and Salesforce; familiarity with AI-driven or productivity solutions (e.g., the Microsoft ecosystem) is a strong plus
Experience managing distributed teams across multiple locations, onsite and remote, on concurrent projects spanning one or more industries
Strong command of business analytics, BI, and financial performance management, including fluency in reading and acting on P&L statements
A Bachelor's or Master's degree in a relevant field, or an MBA
Willingness to travel up to 25% of your time, with flexibility for specific client needs
Applicant must reside in Toronto Canada.

What Will Set You Apart

A track record of leading client-facing delivery organizations where retention and satisfaction are the primary measures of success, not just project throughput
Deep, credible expertise across ERP, CRM, AI, and productivity platforms, built through real implementation experience across multiple industries
Strong executive presence - the kind that lets you walk into a C-suite conversation and leave with the client's confidence intact or restored
A demonstrated history of building, mentoring, and scaling delivery teams that consistently exceed client expectations
A proven ability to turn satisfied clients into active advocates, converting implementation work into long-term, referenceable partnerships

What Success Looks Like

Your account portfolio consistently outperforms industry benchmarks for client retention, with false-starts and early terminations the exception, not the norm
Engagements across your portfolio are delivered on scope, on time, on budget, and to quality standard as a matter of course, not an aspiration
Strategic accounts become vocal advocates for Appficiency, actively referring new business and serving as references in sales conversations
Skill gaps across your team are identified early and closed proactively, keeping your delivery capability ahead of client demand
Your portfolio's profitability holds steady at target levels even as the book of business grows

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More about this job

Responsibilities

The VP of Customer Success will lead client health across the global delivery portfolio, ensuring engagements are executed on scope, time, and budget. They will cultivate senior-level relationships, manage portfolio profitability, and mentor teams to drive long-term client retention and growth.

Requirements

Candidates must have 10+ years of professional services leadership experience with a strong background in systems implementation and customer success. A bachelor's or master's degree is required, along with the ability to reside in Toronto and travel up to 25% of the time.

Skills

Customer Success
Delivery Leadership
ERP
CRM
NetSuite
Salesforce
Project Implementation
Strategic Account Management
Business Analytics
Financial Performance Management
P&L Management
Team Mentoring
Client Retention
Stakeholder Management
AI-driven Solutions
Process Re-engineering

Visa sponsorship

Not detected in the job text

Keywords

VP
Customer Success
Delivery
ERP
CRM
NetSuite
Salesforce
Microsoft
AI
Professional Services
Implementation
Project Management
Client Health
NPS
CSAT
Retention
Churn
P&L
Business Analytics
Strategic Accounts
Leadership
Mentoring
Integration
Process Re-engineering
Cloud Platforms
Automation
Consulting
Account Management
KPIs
Executive Presence

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