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Added 26 mins ago
IG
Oracle Siebel CRM Developer
Insight Global
Canada
- $58 to $68.5 CAD / hour
- Contract
Insight Global is seeking an Oracle Siebel CRM Developer to join a client team responsible for the design, development, enhancement, and support of enterprise CRM applications. This…
Added 26 mins ago
A
Senior Product Manager
Affinity
Kelowna, BC
- Contract
On behalf of our public sector client, Affinity is seeking a Senior Product Manager for its Digital Experience team. The team is building its own digital tools, including new intranets and…
Added 27 mins ago
WE
Project Assistant
Williams Engineering Canada Inc
Calgary, AB
- Full-time
…supports teams across the company with a variety of business services support functions, ensuring corporate standards for procedures and policies are upheld and consistently meet company…
Added 41 mins ago
BE
Senior Business Analyst
BC Energy Regulator
Victoria, BC
- Full-time
Executive Director, Information & Digital Services
Added 41 mins ago
Technical Specialist Fire & Life Safety
Defence Construction Canada
Ottawa, ON
The Technical Specialist, Fire and Life Safety, develops, implements, delivers, enforces and monitors Client-Partner fire and life protection programs. The incumbent acts as a technical…
Added 43 mins ago
M
Senior Manager, Advanced Media & Partnerships
Marketbridge
Remote, Canada
- Full-time
- Remote
You will work closely with colleagues across Media, Demand Strategy, Creative, Analytics, Client Success, and Project Management to ensure media plans are strategically sound, executed…
Added 56 mins ago
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Construction Manager - Powerline Construction
Ledcor
Barrie, ON · Kingston, ON · London, ON · Toronto, ON · Kitchener, ON · Waterloo, ON · Milton, ON
- Full-time
You will also lead a team of superintendents on various projects, ensuring company policies and procedures for safety, scheduling, budget, quality control and client satisfaction are met,…
Added 56 mins ago
E
Principal Technical Consultant, Geochemistry (Casual)
ERM
Vancouver, BC
- $56.63 to $70.82 CAD / hour
- Part-time
Lead Technical Excellence. Influence Major Project Outcomes. Drive Sustainable Growth.
Added 1 hour ago
CP
Sector Director - Healthcare
Colliers Project Leaders
Toronto, ON · Ottawa, ON · Mississauga, ON · Vancouver, BC · Calgary, AB · GTA, ON
- $126,376 to $173,677 CAD / year
- Full-time
…with new clients, and identify opportunities to integrate our services to address evolving client needs. You will bring a strong understanding of healthcare market trends, client…
Added 1 hour ago
O
Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products
Oracle
Canada
- Full-time
…Life Sciences industry, and you want to grow in a fast-paced, client-focused environment, the NetSuite ACS team is the place for you!Join Oracle to build your expertise in AI and cloud…
Added 1 hour ago
P
Associate Director, Compliance
Purpose
Toronto, ON
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 1 hour ago
P
Senior Manager – Studies & Projects
Palaris
Toronto, ON
- Full-time
You are an experienced mining engineer, technical services manager or project lead with a strong operations background and a track record of successfully delivering complex projects.
Added 1 hour ago
TS
Intermediate/Senior Electrical Engineer (Grande Prairie)
Tetranex Solutions Inc.
Grande Prairie, AB
- Full-time
Tetranex Solutions is an Alberta-based, full-discipline engineering and procurement company focused on client service and quality execution. Headquartered in Calgary, with additional…
Added 1 hour ago
PC
Senior Project Technologist
Pinchin Canada
Richmond, BC
- Full-time
Grow your career in environmental consulting by joining our Richmond, BC team as a Senior Project Technologist (HAZ). In this role, you’ll work on a variety of hazardous materials projects,…
Added 1 hour ago
RP
Project Manager- Engineering
RESA Power Canada
Victoria, BC
- Full-time
Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work…
Added 1 hour ago
Legal/Compliance - Associate Director, Compliance
Purpose Unlimited
Toronto, ON
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added 1 hour ago
W
Business Analyst, ServiceNow - Global Finance
WSP
Montreal, QC
- Full-time
Reporting to the Global Finance ServiceNow and Transformation Lead, you will serve as a key connection between Finance stakeholders and the ServiceNow delivery team, helping drive platform…
Added 1 hour ago
TP
Engineering Supervisor, Instrumentation & Controls
Team Power Solutions
Saskatoon, SK
- Full-time
…markets. We're looking for an I&C Engineering Supervisor to lead our team of engineers, designers, and technical professionals, strengthen our technical capabilities, and support continued…
Added 1 hour ago
OC
Consultant, Zip
Optis Consulting
Calgary, AB
- Full-time
Lead Optis customers' project work and implementations (development of client action plan, completion of the action plan, development of the formal proposal, participating in the…
Added 1 hour ago
VP
Oracle FCCS / HFM Migration Lead
Vantage Point Consulting Inc.
Toronto, ON
- Contract
Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements. Basic knowledge of project management…
Added 1 hour ago
AC
Manager, Installation
AVI-SPL Canada
Markham, ON
- Full-time
Coordinate with Project Manager and other department heads to ensure necessary project documentation and deliverables are prepared for fabrication and installation activities and work with…
Added 1 hour ago
I
Technical Project Manager
Infosys
Mississauga, ON
- Full-time
At least 5 years of experience in client-facing delivery, project management, application support leadership, or program governance roles.
Added 1 hour ago
A
SAP Finance Consultant
Accenture
Montreal, QC
- Full-time
You are a seasoned SAP Finance Senior Lead with strong expertise in SAP FICO and SAP S/4HANA. You bring a combination of functional expertise, hands-on delivery experience, and client…
Added 1 hour ago
IM
AWS Solutions/Services Architect
Ingram Micro
Montreal, QC · Mississauga, ON · ON · Canada - Ontario - Corporate
- Full-time
Role: The Cloud Services organization delivers consulting and engineering engagements to clients of Ingram Micro’s Partners, on behalf of or in conjunction with Ingram Micro’s Partners.…
Added 1 hour ago
Manager - Capital Markets Quant
EY
Toronto, ON
Lead quantitative analysis, model development or validation, proofs of concept and the conversion of emerging methods into practical client solutions.

Appficiency

VP, Delivery and Customer Success

Mississauga, ON, L4V 1W5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

Appficiency is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation, and AI. We're a proud Oracle NetSuite Alliance Partner; Salesforce Crest Partner; Microsoft Gold Certified Partner, and much more: our evolution has taken us well beyond a single platform, making us a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms, and AI-driven solutions. What sets us apart is a "technical-first" approach, teams who understand both business logic and deep system architecture paired with a genuine belief that our people are our greatest strength, and that's who we invest in first.

The Opportunity

As Vice President, Customer Success, you'll take the lead on client health across Appficiency's global delivery portfolio. This is a customer-first leadership role: you'll be the face of delivery excellence for our most strategic accounts, spending your time where it counts most - with clients and the teams who serve them. You'll build the kind of trust that turns successful implementations into long-term partnerships, and set the standard the rest of the organization looks to for keeping engagements on scope, on time, on budget, and on quality. We're looking for a delivery leader who has built their career inside project implementation or customer success - someone who knows what it takes to earn a client's confidence and keep it.

What You’ll Do

Own client health across your portfolio, building the kind of trust and consistency that keeps retention high and relationships strong for the long term
Champion end-to-end delivery excellence, ensuring every engagement is meticulously planned, resourced, and executed within scope, on time, on budget, and to Appficiency's quality standards
Cultivate deep, senior-level relationships with key stakeholders across your most strategic accounts, positioning yourself as a trusted advisor rather than just a delivery contact
Match your team's skill set to the demands of each engagement, building and maintaining a resource pool capable of scaling with the business
Identify skill gaps across the team both technical and interpersonal, and partner with fellow delivery leaders to close them through coaching, training, and targeted hiring
Provide the kind of direction and constructive feedback that helps your team consistently hit customer success KPIs, not just individual project milestones
Turn strong delivery into business growth, actively supporting the conversion of implementation engagements into follow-on opportunities
Build a client base that is referenceable, ensuring your accounts become some of Appficiency's strongest references
Manage your portfolio's profitability with the same rigor you apply to client satisfaction, balancing commercial outcomes with delivery excellence

What You’ll Bring

A career built in delivery or project-implementation leadership and customer success ownership - you've sat close enough to execution to know what it actually takes to keep a client happy
Direct experience owning the full client lifecycle post-go-live - hypercare transition, steady-state support, QBRs, renewal conversations, and escalation management
Comfort operating with customer health metrics (NPS, CSAT, retention/churn) as core performance indicators, alongside traditional delivery metrics like scope, time, and budget
10+ years in Professional Services leadership, with 7-8 of those years hands-on in systems implementation, integration, or process re-engineering
8-10 years working across ERP and CRM platforms such as NetSuite and Salesforce; familiarity with AI-driven or productivity solutions (e.g., the Microsoft ecosystem) is a strong plus
Experience managing distributed teams across multiple locations, onsite and remote, on concurrent projects spanning one or more industries
Strong command of business analytics, BI, and financial performance management, including fluency in reading and acting on P&L statements
A Bachelor's or Master's degree in a relevant field, or an MBA
Willingness to travel up to 25% of your time, with flexibility for specific client needs
Applicant must reside in Toronto Canada.

What Will Set You Apart

A track record of leading client-facing delivery organizations where retention and satisfaction are the primary measures of success, not just project throughput
Deep, credible expertise across ERP, CRM, AI, and productivity platforms, built through real implementation experience across multiple industries
Strong executive presence - the kind that lets you walk into a C-suite conversation and leave with the client's confidence intact or restored
A demonstrated history of building, mentoring, and scaling delivery teams that consistently exceed client expectations
A proven ability to turn satisfied clients into active advocates, converting implementation work into long-term, referenceable partnerships

What Success Looks Like

Your account portfolio consistently outperforms industry benchmarks for client retention, with false-starts and early terminations the exception, not the norm
Engagements across your portfolio are delivered on scope, on time, on budget, and to quality standard as a matter of course, not an aspiration
Strategic accounts become vocal advocates for Appficiency, actively referring new business and serving as references in sales conversations
Skill gaps across your team are identified early and closed proactively, keeping your delivery capability ahead of client demand
Your portfolio's profitability holds steady at target levels even as the book of business grows

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More about this job

Responsibilities

The VP of Customer Success will lead client health across the global delivery portfolio, ensuring engagements are executed on scope, time, and budget. They will cultivate senior-level relationships, manage portfolio profitability, and mentor teams to drive long-term client retention and growth.

Requirements

Candidates must have 10+ years of professional services leadership experience with a strong background in systems implementation and customer success. A bachelor's or master's degree is required, along with the ability to reside in Toronto and travel up to 25% of the time.

Skills

Customer Success
Delivery Leadership
ERP
CRM
NetSuite
Salesforce
Project Implementation
Strategic Account Management
Business Analytics
Financial Performance Management
P&L Management
Team Mentoring
Client Retention
Stakeholder Management
AI-driven Solutions
Process Re-engineering

Visa sponsorship

Not detected in the job text

Keywords

VP
Customer Success
Delivery
ERP
CRM
NetSuite
Salesforce
Microsoft
AI
Professional Services
Implementation
Project Management
Client Health
NPS
CSAT
Retention
Churn
P&L
Business Analytics
Strategic Accounts
Leadership
Mentoring
Integration
Process Re-engineering
Cloud Platforms
Automation
Consulting
Account Management
KPIs
Executive Presence

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