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AppifyLab

Customer Success Manager

Success, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Appifylab Is Hiring Customer Success Manager

Appifylab is looking for a proactive and customer-focused Customer Success Manager to build, manage, and grow relationships with both local and international clients. In this role, you will guide customers throughout their journey - from onboarding and training to ongoing support - ensuring they achieve maximum value from our SaaS products.

You will collaborate closely with Product, Engineering, Sales, Marketing, and Support teams to deliver an outstanding customer experience, drive customer retention, and contribute to the continuous improvement of our products.

Sylhet, Dhaka
5 Vacancies
Full Time
Experience and fresher

Company Description

Appifylab is a fast-growing SaaS company focused on empowering creators, educators, and businesses with cutting-edge digital solutions. Our products - EzyCourse, EzyCommunity, EzyStudio, and EzyLive - enable users to create, manage, and scale online courses, communities, websites, and live events seamlessly.

With a strong focus on innovation, user experience, and growth, Appifylab helps creators turn their ideas into thriving online businesses.

Key Responsibilities

Serve as the primary point of contact for assigned customer accounts, managing onboarding, training, and ongoing engagement.
Understand customer goals and recommend the best solutions using Appifylab's SaaS products.
Conduct product demonstrations, onboarding sessions, and training for local and international customers.
Build and maintain strong relationships with key stakeholders and decision-makers.
Monitor customer adoption and platform usage, identify challenges, and proactively provide solutions.
Handle customer escalations and coordinate with internal technical teams to ensure timely issue resolution.
Work closely with Sales, Product, Engineering, Support, and Marketing teams to improve customer satisfaction and retention.
Gather customer feedback and communicate valuable insights to internal teams for continuous product improvement.
Identify opportunities for account growth, renewals, and long-term customer success.

Requirements

Bachelor's degree in business administration, marketing, engineering, communications, or a related field.
Fresher Can also apply this position
Minimum 2 years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role, preferably in a SaaS or technology company.
Experience working with both local and international clients, particularly customers from the US and Europe.
Excellent verbal and written English communication skills.
Strong interpersonal, analytical, and problem-solving abilities.
Ability to explain technical concepts in a simple and customer-friendly manner.
Experience using CRM systems and customer engagement tools.
Willingness to work flexible hours when required to support customers across different time zones.

What We Offer

Competitive salary with performance-based incentives.
Opportunity to work with global customers and innovative SaaS products.
A collaborative, supportive, and growth-oriented work environment.
Continuous learning and career development opportunities.
The chance to make a meaningful impact in a fast-growing technology company.

Other Perks

Two weekly holidays
Yearly salary review
Lunch facilities + unlimited tea/coffee
Separate prayer rooms
Friendly contests & gifts

Working Hours

9 AM - 6 PM with an hour break

Working Days

5 days in a week

Additional Notes

If you meet our requirements, we would love to hear from you.
Please complete this application carefully. Only shortlisted candidates will be contacted.

Are you Ready?

APPLY NOWAPPLY NOW

Job Overview

Job Title Customer Success Manager
Job Type Full Time
Vacancies 5
Category Sales & Growth

Experience

Experience and fresher

Degree Skill is first priority
Gender Male
Salary 30k - 50k
Working Hours 9.00 AM -6.00 PM
Location Dhaka Branch - Mohakhali DOHS, Dhaka, Bangladesh

Sylhet Branch - Akhter Shopping City, 4th Floor, Modina Market, Sylhet, Bangladesh

Bangladesh Office

Sylhet Office (Head Office)

Akhter Shopping City, 4th Floor, Modina Market, Sylhet, Bangladesh

Dhaka Office

House # 459/A, Road # 31, New DOHS, Mohakhali, Dhaka 1206

📞 +880 13349-21426

✉️ hr.appifylab@gmail.com

USA Office

4279 Roswell Rd NE, Atlanta, GA 30342

833-404-CODE

Products

EzyCourse
EzyCommunity
EzyStudio
EzyLive
EzyForm (Coming...)
EzyCast (Coming...)
EzyWebinar (Coming...)
EzyCoach (Coming...)

Company

About us
Gallery
Career
Contact us

Apply About employer

More about this job

Responsibilities

Manage customer accounts from onboarding and training through ongoing engagement, helping customers achieve value from Appifylab's SaaS products. Monitor adoption, resolve escalations with internal teams, gather customer feedback, and identify opportunities for retention, renewals, and account growth.

Requirements

A bachelor's degree in business administration, marketing, engineering, communications, or a related field is listed, and freshers may also apply. The posting seeks at least two years of relevant customer-facing experience, strong English communication and problem-solving skills, CRM familiarity, and the ability to support local and international customers across time zones.

Skills

Customer Success
Account Management
Client Services
Customer Onboarding
Customer Training
Product Demonstrations
Relationship Management
Customer Retention
Customer Engagement
Problem-Solving
Analytical Skills
English Communication
Technical Communication
CRM Systems
Cross-Functional Collaboration

Benefits

Performance-Based Incentives
Two Weekly Holidays
Yearly Salary Review
Lunch Facilities
Unlimited Tea and Coffee
Separate Prayer Rooms
Friendly Contests and Gifts
Learning and Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
Client Services
Customer Onboarding
Customer Training
Product Demonstrations
Customer Engagement
Customer Adoption
Platform Usage
Customer Retention
Renewals
Account Growth
CRM Systems
Customer Feedback
Product Improvement
Cross-Functional Collaboration
Sales
Product
Engineering
Marketing
Support
EzyCourse
EzyCommunity
EzyStudio
EzyLive
International Clients
US and European Customers

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