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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Coordinate and monitor vendor and partner deliverables, including commitments associated with contracts and statements of work.
Added 9 mins ago
NH
Manager, Accounts Payable
Northwest Healthcare Properties REIT
Toronto, ON · Corporate HQ
- $90,000 to $100,000 CAD / year
- Full-time
Regularly monitor workflow queues, payables aging and approval bottlenecks to ensure service levels are achieved
Added 9 mins ago
GE
Team Leader - Assistance Services
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
Monitor team performance, productivity, and key performance indicators (KPIs), providing regular feedback and recognition while addressing performance concerns when needed;
Added 9 mins ago
D
Assistant Manager, Market Development
Desjardins
Saint-Jérôme, QC · Laval, QC · Service Signature Laval-Laurentides
- Full-time
…members and clients in your line of business. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure sector performance, and sound and…
Added 9 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Rivière-Rouge, QC
- Full-time
Assist members and clients who have encountered fraud or irregularities. Monitor and process transactions required to settle their cases
Added 9 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Beltline, Calgary, AB
- Full-time
Skills to monitor and lead by example as required
Added 9 mins ago
C
Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 9 mins ago
Senior Specialist, Software Engineering (Microsoft Dynamics 365 & Azure)
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Monitor and troubleshoot solutions using Application Insights, Log Analytics, and Azure Monitor.
Added 9 mins ago
BP
Quality Specialist (Contract) Talent Pool
Bruce Power
Bruce Power
- Full-time
…inspections, review quality and procurement documentation, monitor supplier performance, and support audits and assessments to ensure contractual, regulatory and quality requirements are…
Added 9 mins ago
BT
Customs Administrator
Bison Transport Inc.
Winnipeg, MB
- Full-time
Monitor shipment clearances and proactively resolve issues to prevent border delays.
Added 9 mins ago
T
Security Agent
Techo-Bloc
Chambly, QC · Saint-Hubert, Quebec
- Part-time
Act proactively to detect, monitor, and report any potential security threats - dangerous situations, suspicious behavior, or other concerns - promptly notifying the Security Manager;
Added 9 mins ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Set clear expectations and monitor performance, productivity, and service standards.
Added 9 mins ago
JE
Production Shift Leader
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Monitor production schedules and estimate labor and resource requirements
Added 9 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Added 24 mins ago
Journeyperson Electrician - Mall Maintenance
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
Maintain, repair, modify and monitor the Mall’s fire alarm, property lighting, plus security cameras and computer network infrastructure. Fire Alarm Certification and/or Network…
Added 24 mins ago
Quality Technician
Tigercat | MacDonald Steel
Woodstock, ON
Monitor the performance of Quality Control systems to ensure effectiveness and efficiency
Added 24 mins ago
Industrial Painter
Tigercat | MacDonald Steel
Brantford, ON
Monitor and identify flaws, such as blisters or streaks, and correct the cause
Added 24 mins ago
Senior Analyst, ISO 20022 COE
Payments Canada
Toronto, ON · Ottawa, ON
Monitor evolving industry trends and regulatory changes related to ISO 20022 and identify opportunities for continuous improvement.
Added 24 mins ago
Planning Manager - FAL
Westerkirk
Calgary, AB
Monitor planning operations and ensure that all functions are being executed effectively, using metrics to measure performance and identify areas for improvement.
Added 24 mins ago
Infrastructure Specialist - MRT
Mayfair Diagnostics
Calgary, AB
Monitor changes to applicable regulatory standards and provide guidance regarding their impact on company policies, procedures, equipment, and operations.
Added 24 mins ago
Pharmacy Assistant
Neighbourly Pharmacy
Port Elgin, ON
Receive and stock medication and supply shipments, monitor inventory levels, rotate stock, and support inventory audits
Added 24 mins ago
MQ
Logistics Coordinator
Marcatus QED
Toronto, ON
- $40,000 CAD / year
- Contract
Monitor shipments in transit, flag potential delays or issues, and support follow-up and resolution with senior staff.
Added 24 mins ago
WH
ERP Program Manager
WELL Health Technologies Corp
Remote, Canada
- $90,000 to $120,000 CAD / year
- Contract
- Remote
…expectations for scope, timelines, and deliverables. You will monitor commitments, address gaps in performance, and escalate issues when needed to keep work…
Added 24 mins ago
G
Senior Client Solutions Manager & Broker Placement Specialist
Gallagher
Burnaby, BC
- Full-time
You will monitor abeyances for outstanding information.
Added 24 mins ago
SF
Youth Engagement Coordinator (Bilingual)
Society for Canadian Women in Science and Technology
Montreal, QC
- Full-time
Added 24 mins ago
A
Industry Analyst (Energy-market) - Must relocate to Saudi Arabia
aramco
Calgary, AB
- Full-time
Based in Saudi Arabia, the Industry Analyst will monitor and interpret energy-market, geopolitical, policy, technology, and broader business developments. The role will turn internal and…

Apple Express Courier Ltd.

Client Relations Manager - Healthcare Transportation

Mississauga, ON, Canada

Salary Range: $70,000 - 80,000 · Full-time

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Job details

Pay: Salary Range: $70,000 - 80,000
Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 5 years of experience in Transportation Solutions, Logistics, Healthcare Transportation, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

About Apple Express Courier Ltd.

Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes, and technology. We create innovative solutions, delivering exceptional value and service quality for Healthcare, IT, and E-commerce organizations across Canada.

At Apple Express, we foster a culture of inclusion, collaboration, and continuous improvement. We are committed to helping our employees grow professionally while making a meaningful impact for our customers and the communities we serve.

Position Summary

The Client Relations Manager -Healthcare Transportation is responsible for strategically managing relationships with Apple Express Healthcare Transportation clients, ensuring exceptional service delivery, client retention, and long-term growth opportunities.

This role serves as the primary point of contact for assigned healthcare accounts and is responsible for overseeing scopes of work, contracts, client onboarding, profitability analysis, operational performance, pricing strategies, and business development initiatives. The successful candidate will work closely with cross-functional teams to ensure client expectations are consistently met or exceeded while identifying opportunities to expand service offerings and increase share of wallet.

What You'll Do

Client Relationship Management

Manage a portfolio of dedicated, routed, and scheduled Healthcare Transportation clients.
Develop a thorough understanding of client operations, business objectives, and service requirements.
Build and maintain strong client relationships through regular communication and strategic engagement.
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customers and senior leadership.
Act as the primary escalation point for client concerns and ensure timely resolution.

Account Growth & Business Development

Identify opportunities to expand existing services and increase account revenue.
Develop pricing strategies and business cases for new and expanded transportation solutions.
Prepare and present proposals, pricing models, and service recommendations.
Participate in developing innovative transportation solutions and service offerings.
Stay informed of industry trends, healthcare market developments, and competitive activity.

Client Onboarding & Project Management

Lead new account implementations from initial planning through full operational launch.
Ensure complete ownership and accountability for successful customer onboarding.
Coordinate cross-functional teams to ensure seamless implementation of new business.
Manage project plans, timelines, deliverables, and milestone achievement.
Monitor implementation performance and ensure customer expectations are achieved.

Operational & Regulatory Excellence

Ensure all client Scopes of Work remain accurate, current, and compliant with applicable Provincial Healthcare regulations.
Partner with Operations, Customer Service, Administration, and Business Development teams to ensure operational excellence.
Collaborate with Quality teams to develop and maintain client-specific training programs.
Ensure internal teams remain informed of evolving healthcare transportation requirements and regulatory changes.
Drive continuous improvement initiatives to enhance customer experience and operational efficiency.

Performance Management & Reporting

Monitor customer profitability and transportation performance metrics.
Analyze service trends and identify opportunities for operational and financial improvements.
Manage and report on Key Performance Indicators (KPIs).
Maintain accurate records and documentation of all client interactions.
Deliver regular business performance reports and recommendations to stakeholders.

What You Bring

Technical Skills

Strong analytical and problem-solving capabilities.
Advanced report-writing and project management skills.
Experience developing pricing structures and profitability models.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience working with transportation routing, costing models, and operational analytics is considered a strong asset.
Comfortable utilizing technology and software platforms to support client and operational needs.

Interpersonal Skills

Exceptional written and verbal communication skills.
Strong presentation and facilitation abilities.
Outstanding listening, questioning, and relationship-building skills.
Positive and collaborative approach to managing stakeholders.
Effective conflict resolution and negotiation abilities.
Excellent organizational and time management skills.
Strong business and financial acumen.
Highly self-motivated with strong accountability and ownership mentality.

Required Qualifications

College Diploma or University Degree in Business Administration or a related field.
Minimum 5 years of experience in Transportation Solutions, Logistics, Healthcare Transportation, or a related industry.
Demonstrated success managing customer relationships in a client-facing environment.
Experience with dedicated, routed, scheduled, and on-demand transportation solutions.
Familiarity with the national healthcare transportation programs and requirements is strongly preferred.
Experience with activity-based costing and transportation routing methodologies is considered an asset.
Ability to travel occasionally required

Why Join Apple Express?

Join a leading Canadian transportation and logistics organization.
Work with some of Canada's most recognized healthcare clients.
Play a strategic role in shaping healthcare transportation solutions.
Collaborate with a team that values innovation, accountability, and customer excellence.
Access professional growth and development opportunities.
Be part of a culture built on respect, inclusion, and continuous improvement.

Hiring Process Transparency

Work Arrangement: Hybrid/On-Site based on business requirements.
Salary Range: $70,000 - 80,000
AI Disclosure: Artificial Intelligence (AI) may be used to screen applications.
Vacancy Status: This posting is for an existing, specific vacancy.

Language Requirements: English is the principal language for this position.

The successful candidate must possess exceptional written and verbal communication skills and demonstrate the ability to communicate effectively within a diverse and multicultural environment.

Statement of Non-Inclusivity

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Accessibility Statement

Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process, and applicants are encouraged to make their needs known.

Faster. Smarter. Safer.

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More about this job

Responsibilities

Manage healthcare transportation client relationships, service delivery, escalations, retention, and account growth. Lead client onboarding and cross-functional implementations, oversee operational and regulatory performance, and report on profitability, service metrics, and improvement opportunities.

Requirements

Requires a college diploma or university degree in Business Administration or a related field, at least five years of relevant transportation, logistics, or healthcare transportation experience, and demonstrated success managing client relationships. Experience with dedicated, routed, scheduled, and on-demand transportation solutions is required; healthcare transportation program knowledge is preferred, while activity-based costing and routing methodologies are assets.

Skills

Account Growth
Business Development
Project Management
Client Onboarding
Pricing Strategy
Profitability Analysis
Transportation Routing
Activity-Based Costing
Operational Analytics
KPI Management
Report Writing
Stakeholder Management
Negotiation
Regulatory Compliance
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Healthcare Transportation
Transportation Solutions
Logistics
Account Management
Client Retention
Business Development
Client Onboarding
Project Management
Scopes of Work
Contract Management
Pricing Strategies
Profitability Analysis
Activity-Based Costing
Transportation Routing
Dedicated Transportation
Routed Transportation
Scheduled Transportation
On-Demand Transportation
Operational Analytics
Key Performance Indicators
Regulatory Compliance
Provincial Healthcare Regulations
Continuous Improvement
Microsoft Office Suite
Microsoft Excel
Monthly Business Reviews
Quarterly Business Reviews
Cross-Functional Collaboration

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