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Added 2 mins ago
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Epic Certified Clinical & myChart Applications Analyst
Accenture
Mississauga, ON · Montreal, QC
- Full-time
Depending on the client engagement, the Epic Clinical Certified Consultant / Team Lead will be responsible for collaborating with Accenture team, software vendor team, and client in the…
Added 3 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 3 mins ago
Manager, Sales Initiatives
CONA Services
Brampton, ON
…of subject matter experts within the organization. They will lead a team who will strategize, support and lead projects and improvement initiatives with a focus on both proﬁtable growth and…
Added 3 mins ago
PH
Medical Laboratory Technologist 2- Bilingual
Public Health Ontario
Ottawa, ON
- Full-time
To provide technical assistance to Managers and/or Operational Lead in carrying out testing, troubleshooting and/or special projects. To provide group leadership to a team of technical and…
Added 3 mins ago
VS
Senior NPI Process Manufacturing Engineer
VIAVI Solutions
Ottawa, ON
- Full-time
Lead the development, optimization and documentation of manufacturing processes for new product introductions (NPIs) from concept through mass production.
Added 3 mins ago
Clinical Resource - Field
Bayshore
Calgary, AB
Ability to work independently and effectively lead a high performing team;
Added 3 mins ago
T
Deputy Program Manager (DPM) – Program Enablement
Thales
Ottawa, ON
- Full-time
Lead and motivate highly performing cross-disciplinary integrated teams by providing the appropriate direction, coaching, support and delegation to team members.
Added 3 mins ago
T
Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
…business growth. Serves as a key member of the Program Leadership Team, influencing executive decisions related to program modernization, capability development, and digital transformation…
Added 3 mins ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 3 mins ago
Développeur logiciel (moteur principal)/Software Developer (Core Engine) - Battlefield
Electronic Arts
Montreal, QC
Reporting into Technical Lead, you will be a part of ensuring the studio and our live titles to adopt new technology and always improve the way we work. As an engineer, your ideas and…
Added 3 mins ago
VP
Lead/Senior Piping Stress Engineer
Vista Projects
Calgary, AB
- Full-time
Lead the piping stress discipline on major projects and help grow Vista’s SAGD pipeline business. As Senior / Lead Piping Stress Engineer, you will be the technical authority for facility…
Added 3 mins ago
MA
JUNIOR/INTERMEDIATE STORMWATER ENGINEER
MPE a division of Englobe
Calgary, AB
- Full-time
MPE is currently seeking a Stormwater Engineer to join our team in Calgary, Alberta. This position requires a Junior to Intermediate-level Engineer with a minimum of two (2) years of…
Added 3 mins ago
BS
Collections Supervisor
Bilingual Source
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Our client is seeking an experienced Collections Supervisor to lead an accounts receivable and collections team while strengthening collections performance, improving cash flow, and…
Added 3 mins ago
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Sales Development Representative (SDR) - Lead Generation (B2B)
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 3 mins ago
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Lead Tools Programmer | Programmeur ou programmeuse outils Lead
NBCUniversal
Montreal, QC
- Full-time
As Lead Tools Programmer, you are responsible for defining, building, and guiding tools and workflows that empower content creators and developers across the project. This role spans…
Added 3 mins ago
T
Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Ready to lead the next generation of the ThoughtFarmer customer journey?
Added 3 mins ago
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Systems Analyst
City of North Vancouver
North Vancouver, BC
- Full-time
Participate in and occasionally lead Joint Application Development (JAD) sessions
Added 3 mins ago
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copy Software Architect - Principal Developer
Vaco by Highspring
Montreal, QC
- Full-time
You will partner closely with VP-level stakeholders, guide a team of approximately five developers, and lead the architecture and delivery of complex, enterprise-scale technology solutions.
Added 18 mins ago
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Team Leader - Assistance Services
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Montreal, QC · Sherbrooke, QC
- Other
Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing…
Added 18 mins ago
Accountant
PCL Construction
Nisku, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 18 mins ago
C
Lead Software Engineer, Full Stack, Assistant Vice President
Citi
Mississauga, ON
- Full-time
Markets Operations Technology is seeking a highly skilled and experienced Lead Software Engineer to design, architect, and deliver a high-performance Enterprise Fee Calculation and Billing…
Added 18 mins ago
VA
Software Engineer - Backend & Platform Systems
Veeda AI
Remote, Canada
- Full-time
- Remote
We are seeking a Software Engineer to join our core engineering team in building high-throughput backend services and distributed platform infrastructure.
Added 18 mins ago
D
Senior Manager, Data Analytics
Docebo
Remote, Canada
- $121,700 to $162,300 CAD / year
- Full-time
- Remote
…Data, you will serve as a vital bridge between our Core Data team and executive business leaders across North America and EMEA. This is your chance to lead an innovative analytics function,…
Added 18 mins ago
EC
Head of Engineering & Software Development
E+E Consulting
Montreal, QC
- Full-time
Lead and develop a multidisciplinary software engineering team.
Added 18 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.

Apple Express Courier Ltd.

Client Relations Manager - Healthcare Transportation

Mississauga, ON, Canada

Salary Range: $70,000 - 80,000 · Full-time

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Job details

Pay: Salary Range: $70,000 - 80,000
Job type: Full-time
Apply by: May 8, 2027
Experience: Minimum 5 years of experience in Transportation Solutions, Logistics, Healthcare Transportation, or a related industry.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

About Apple Express Courier Ltd.

Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes, and technology. We create innovative solutions, delivering exceptional value and service quality for Healthcare, IT, and E-commerce organizations across Canada.

At Apple Express, we foster a culture of inclusion, collaboration, and continuous improvement. We are committed to helping our employees grow professionally while making a meaningful impact for our customers and the communities we serve.

Position Summary

The Client Relations Manager -Healthcare Transportation is responsible for strategically managing relationships with Apple Express Healthcare Transportation clients, ensuring exceptional service delivery, client retention, and long-term growth opportunities.

This role serves as the primary point of contact for assigned healthcare accounts and is responsible for overseeing scopes of work, contracts, client onboarding, profitability analysis, operational performance, pricing strategies, and business development initiatives. The successful candidate will work closely with cross-functional teams to ensure client expectations are consistently met or exceeded while identifying opportunities to expand service offerings and increase share of wallet.

What You'll Do

Client Relationship Management

Manage a portfolio of dedicated, routed, and scheduled Healthcare Transportation clients.
Develop a thorough understanding of client operations, business objectives, and service requirements.
Build and maintain strong client relationships through regular communication and strategic engagement.
Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customers and senior leadership.
Act as the primary escalation point for client concerns and ensure timely resolution.

Account Growth & Business Development

Identify opportunities to expand existing services and increase account revenue.
Develop pricing strategies and business cases for new and expanded transportation solutions.
Prepare and present proposals, pricing models, and service recommendations.
Participate in developing innovative transportation solutions and service offerings.
Stay informed of industry trends, healthcare market developments, and competitive activity.

Client Onboarding & Project Management

Lead new account implementations from initial planning through full operational launch.
Ensure complete ownership and accountability for successful customer onboarding.
Coordinate cross-functional teams to ensure seamless implementation of new business.
Manage project plans, timelines, deliverables, and milestone achievement.
Monitor implementation performance and ensure customer expectations are achieved.

Operational & Regulatory Excellence

Ensure all client Scopes of Work remain accurate, current, and compliant with applicable Provincial Healthcare regulations.
Partner with Operations, Customer Service, Administration, and Business Development teams to ensure operational excellence.
Collaborate with Quality teams to develop and maintain client-specific training programs.
Ensure internal teams remain informed of evolving healthcare transportation requirements and regulatory changes.
Drive continuous improvement initiatives to enhance customer experience and operational efficiency.

Performance Management & Reporting

Monitor customer profitability and transportation performance metrics.
Analyze service trends and identify opportunities for operational and financial improvements.
Manage and report on Key Performance Indicators (KPIs).
Maintain accurate records and documentation of all client interactions.
Deliver regular business performance reports and recommendations to stakeholders.

What You Bring

Technical Skills

Strong analytical and problem-solving capabilities.
Advanced report-writing and project management skills.
Experience developing pricing structures and profitability models.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience working with transportation routing, costing models, and operational analytics is considered a strong asset.
Comfortable utilizing technology and software platforms to support client and operational needs.

Interpersonal Skills

Exceptional written and verbal communication skills.
Strong presentation and facilitation abilities.
Outstanding listening, questioning, and relationship-building skills.
Positive and collaborative approach to managing stakeholders.
Effective conflict resolution and negotiation abilities.
Excellent organizational and time management skills.
Strong business and financial acumen.
Highly self-motivated with strong accountability and ownership mentality.

Required Qualifications

College Diploma or University Degree in Business Administration or a related field.
Minimum 5 years of experience in Transportation Solutions, Logistics, Healthcare Transportation, or a related industry.
Demonstrated success managing customer relationships in a client-facing environment.
Experience with dedicated, routed, scheduled, and on-demand transportation solutions.
Familiarity with the national healthcare transportation programs and requirements is strongly preferred.
Experience with activity-based costing and transportation routing methodologies is considered an asset.
Ability to travel occasionally required

Why Join Apple Express?

Join a leading Canadian transportation and logistics organization.
Work with some of Canada's most recognized healthcare clients.
Play a strategic role in shaping healthcare transportation solutions.
Collaborate with a team that values innovation, accountability, and customer excellence.
Access professional growth and development opportunities.
Be part of a culture built on respect, inclusion, and continuous improvement.

Hiring Process Transparency

Work Arrangement: Hybrid/On-Site based on business requirements.
Salary Range: $70,000 - 80,000
AI Disclosure: Artificial Intelligence (AI) may be used to screen applications.
Vacancy Status: This posting is for an existing, specific vacancy.

Language Requirements: English is the principal language for this position.

The successful candidate must possess exceptional written and verbal communication skills and demonstrate the ability to communicate effectively within a diverse and multicultural environment.

Statement of Non-Inclusivity

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Accessibility Statement

Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process, and applicants are encouraged to make their needs known.

Faster. Smarter. Safer.

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More about this job

Responsibilities

Manage healthcare transportation client relationships, service delivery, escalations, retention, and account growth. Lead client onboarding and cross-functional implementations, oversee operational and regulatory performance, and report on profitability, service metrics, and improvement opportunities.

Requirements

Requires a college diploma or university degree in Business Administration or a related field, at least five years of relevant transportation, logistics, or healthcare transportation experience, and demonstrated success managing client relationships. Experience with dedicated, routed, scheduled, and on-demand transportation solutions is required; healthcare transportation program knowledge is preferred, while activity-based costing and routing methodologies are assets.

Skills

Account Growth
Business Development
Project Management
Client Onboarding
Pricing Strategy
Profitability Analysis
Transportation Routing
Activity-Based Costing
Operational Analytics
KPI Management
Report Writing
Stakeholder Management
Negotiation
Regulatory Compliance
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Healthcare Transportation
Transportation Solutions
Logistics
Account Management
Client Retention
Business Development
Client Onboarding
Project Management
Scopes of Work
Contract Management
Pricing Strategies
Profitability Analysis
Activity-Based Costing
Transportation Routing
Dedicated Transportation
Routed Transportation
Scheduled Transportation
On-Demand Transportation
Operational Analytics
Key Performance Indicators
Regulatory Compliance
Provincial Healthcare Regulations
Continuous Improvement
Microsoft Office Suite
Microsoft Excel
Monthly Business Reviews
Quarterly Business Reviews
Cross-Functional Collaboration

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