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Added 22 mins ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Position: Senior Coordinator, GIS & Data Management
Added 1 hour ago
Legal Operations Specialist / Human Services Program Specialist 1
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Saint-Paul, NB · St.-Paul, NB
Full-time
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Added 5 hours ago
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Vancouver, BC · LOFF | City Square (CITYS)
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Added 5 hours ago
CA-Genius Admin
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London, ON
Demonstrate relevant technical expertise of Apple products and services.
Added 5 hours ago
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Apple

CA-Genius Admin

London, ON, Canada

Posting language: English
Posted: Oct 1, 2026

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Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius Admin, you’re a service coordinator for all customer repairs, whether it’s a quick repair or a more involved procedure, and you manage customer expectations. Additionally, you coordinate an efficient repair workflow and organize the Repair Room, helping our Genius Bar team provide world-class service for our customers.

Description

Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team. Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs. Provide peer feedback based on observations on the floor and in the Repair Room. Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported). Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

You can: Communicate effectively and tailor your communication style to different audiences. Orchestrate multiple activities to accomplish a goal through planning, organization, and prioritization, both independently and with a team. Apply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating challenges and providing potential solutions. Be curious and open to learning from others and helping each other grow. Demonstrate relevant technical expertise of Apple products and services. Work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure. Draw from experience of successfully working in a team environment, demonstrating shared responsibility and accountability with other team members. Frequently handle, lift, and move merchandise safely. Be trusted with sensitive or confidential information, keeping with Apple’s core values.

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More about this job

Responsibilities

The Genius Admin coordinates end-to-end repair activities, including inventory management and repair workflow organization. They also assist with customer service issues, repair intake, and provide support to the Genius Bar team.

Requirements

Candidates must have experience in retail or sales and be available to work a flexible schedule including nights, weekends, and holidays. Proficiency in English is required, with strong organizational and communication skills needed to manage customer expectations and technical repair processes.

Skills

Customer Service
Retail Operations
Inventory Management
Technical Troubleshooting
Repair Workflow Coordination
Communication
Organization
Prioritization
Problem Solving
Teamwork
Accountability
Product Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Apple
Retail
Genius Bar
Repair Room
Inventory Tracking
Customer Experience
Technical Support
Operations
Sales
Inclusion
Diversity
Workflow Management
Troubleshooting
Product Recommendations

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