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Added 2 mins ago
Brand Activation Lead
Powered by People (PBP)
Toronto, ON
Contract
The Brand Activation Lead owns a critical phase of the brand lifecycle at Powered by People (PBP) taking newly acquired brands from sales handoff through onboarding, activation, and ongoing…
Added 2 mins ago
Sales And Marketing Specialist
YFK Office Lease
Toronto, ON · Greater Toronto Area, Canada
Full-time
Strong Communication and Customer Service skills to engage prospective and current tenants professionally and effectively.
Added 2 mins ago
Part Time Floor Leader - West 4th
Lush Fresh Handmade Cosmetics North America
Vancouver, BC
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 3 mins ago
Customer Success Engineer Pod Lead (AMER)
Tyk Technologies
Remote, Canada
Remote
As a Customer Success Pod Lead at Tyk, you're a strategic and technical leader within our Customer Success team. This isn't just about reacting to tickets - you'll help build a proactive…
Added 3 mins ago
Part Time Floor Leader - West 4th
Lush Handmade Cosmetics
Vancouver, BC
Part-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 18 mins ago
Store Manager - Smart Centres Calgary Southeast
Reitmans (Canada) Ltée/Ltd
Calgary, AB
Full-time
Omni-Channel: Maximize sales and customer service by integrating omnichannel solutions.
Added 18 mins ago
Assistant Store Manager - Smart Centres Vernon
Reitmans (Canada) Ltée/Ltd
Vernon, BC
Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 18 mins ago
Branch Manager (Broadmead Branch)
Royal Bank of Canada
Saanich, BC
Full-time
· Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share
Added 18 mins ago
Membership Sales Advisors, Toronto
Equinox
Toronto, ON
Full-time
Membership Advisors are responsible for achieving or exceeding individual sales goals, renewals and ancillary service goals by pre-planning the month with strategic outreach, in-club lead…
Added 33 mins ago
Finance Director
Enel North America
Canada
Full-time
Lead financial due diligence for acquisitions, divestitures, and joint venture transactions, including review of project financial models, assumptions, capital structures, and financing…
Added 33 mins ago
Retail Supervisor, Part Time - High Street SC
Gap
Abbotsford, BC
Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 34 mins ago
Corporate Store Key Holder
Bulk Barn
Toronto, ON
Lead and assist workers in performing their day-to-day tasks
Added 34 mins ago
Retail Floor Team Member - Whitby (Part-Time)
Talize Inc / Recycling Rewards
Whitby, ON
Part-time
…sales floor clean and organized, and deliver friendly, helpful customer service. If you bring a positive attitude, strong work ethic, and the willingness to jump in wherever needed, you’ll…
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 1 hour ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 1 hour ago
Customer Service Supervisor
Multy
Vaughan, ON
$55,000 to $72,000 USD / year
Full-time
As our customer base and retail partnerships continue to expand across Canada, the United States, and international markets, delivering responsive, accurate, and world-class customer…
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Brossard, QC
Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 1 hour ago
Coordonnateur/Coordonnatrice de magasin Temps plein Winners/HomeSense-Carrefour de la Rive-Sud
The TJX Companies, Inc.
Boucherville, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 1 hour ago
Assistant Manager, Guest Experience | Cornwall Centre
lululemon
Regina, SK
Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 2 hours ago
Buy-In Specialist
Trust Auto Sales 加诚汽车
Richmond, BC
Full-time
…vehicle dealerships, known for our transparent, efficient, and customer-first approach. We offer a diverse inventory and serve a rapidly expanding customer base. As we continue to grow, we…
Added 2 hours ago
(CAN) Health and Beauty Team Lead
Walmart Canada
Calgary, AB
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 2 hours ago
Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
Full-time
Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps…
Added 3 hours ago
Enterprise Customer Success Manager
Apex Systems
Toronto, ON
$50 to $60 USD / hour
Full-time
Develop and lead the onboarding, adoption, and scaling strategy for a portfolio of retail partners leveraging the client's product
Added 4 hours ago
Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
Full-time
…and process shipments, organize product within the store (the retail floor and the back of house) as directed, and complete other inventory-related tasks to maximize profitable product…

Apple

CA-Lead

Montreal, QC, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

Description

Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have experience mentoring or leading others personally or professionally. Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported). Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

You can: Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Drive results both individually and through enabling others by leading and collaborating. Allocate resources and adjust processes to provide an exceptional customer experience. Communicate effectively and tailor your communication style to different audiences.

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More about this job

Responsibilities

The Lead supports the store leadership team by facilitating meaningful customer experiences and ensuring operational readiness. They mentor team members, manage sales floor workflows, and drive performance goals while fostering an inclusive environment.

Requirements

Candidates must have experience in retail or sales and demonstrated ability in mentoring or leading others. Proficiency in English and French is required for roles based in Quebec, along with availability to work flexible retail hours.

Skills

Retail sales
Mentoring
Leadership
Customer engagement
Operational excellence
Conflict resolution
Communication
Team management
Cash management
Workflow organization
Decision making
Analytical skills
Attention to detail
Inclusion
Diversity
Product expertise

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Leadership
Mentoring
Customer Experience
Operational Readiness
Cash Management
Team Management
Inclusion
Diversity
Conflict Resolution
Workflow Management
Performance Goals
Apple Retail
Customer Loyalty
Communication
Store Operations

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