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Added 3 mins ago
Team Lead, Accounts Payable
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
As the Accounts Payable Team Lead, you will provide day-to-day coaching to the AP team, coordinate priorities, oversee the quality of the work, and support the resolution of complex cases.…
Added 3 mins ago
Senior Designer
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Lead tech design setups with a high level of attention to detail, ensuring accuracy and consistency across tech sketches, BOMs, design packages, construction notes, and handoff to Technical…
Added 3 mins ago
DYNAMITE - Team Leader PT - CrossIron Mills
Groupe Dynamite, Inc Garage
Rocky View No 44, AB · Rocky View County, Alberta
Part-time
1 year of experience as a team lead, preferably in a retail environment
Added 3 mins ago
Assistant Manager
Foot Locker
Hamilton, ON
Full-time
Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
Added 16 mins ago
Product Operations Lead | Promenade St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…
Added 16 mins ago
Automotive Leasing Manager
BMW Toronto
Toronto, ON
Full-time
BMW Toronto is seeking an experienced and driven Automotive Leasing Manager to lead Toronto Auto Leasing (TAL), our in-house automotive leasing operation.
Added 16 mins ago
Pre-Owned Sales Consultant - North York
DAG | Downtown AutoGroup
Toronto, ON
Full-time
You have experience using advanced CRM systems to manage a high-volume lead funnel.
Added 16 mins ago
General Manager | Yorkdale Nissan
DAG | Downtown AutoGroup
Toronto, ON
Full-time
…is the perfect opportunity for you. This is your chance to lead Yorkdale Nissan, formerly Avenue Nissan at our new Triple A location! We have built a facilty to compete at the highest…
Added 16 mins ago
Growth Marketer
Calico
Remote, Canada
$100,000 to $150,000 CAD / year
Full-time · Remote
Category creation experience. An apparel, fashion, retail, or manufacturing background (you know what a tech pack is and why line sheets cause fights). B2B experience selling into an…
Added 32 mins ago
assistant store manager, West - North Vancouver, B.C
Starbucks
BC · North Vancouver, BC
$56,000 to $66,500 CAD / year
2 years retail / customer service management experience
Added 32 mins ago
icebreaker: Seasonal Sales Associate - Kitsilano
VF Corporation
Vancouver, BC
$19.25 to $20.79 CAD / hour
Part-time
Previous retail or service-oriented experience preferred
Added 46 mins ago
corporate sales manager
North America Electrical Energy Equipments Co., Ltd.
Bolton, ON
Full-time
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 46 mins ago
Lead Supervisor I
Coach
Ottawa, ON
Full-time
1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Added 46 mins ago
(CAN) Customer Service Manager
Walmart Canada
Kindersley, SK
$15 CAD / hour
Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 46 mins ago
(CAN) Customer Service Manager
Walmart Canada
Whitehorse, YT
$15 CAD / hour
Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 46 mins ago
Front End Checkout Team Associate
Walmart Canada
Campbell River, BC
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 46 mins ago
Front End Checkout Team Associate
Walmart Canada
Campbell River, BC
Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 46 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Lachute, QC
Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 46 mins ago
(CAN) Directeur adjoint des marchandises générales
Walmart Canada
Saint-Constant, QC · St Constant, QC
Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 46 mins ago
Business Analyst
Altis
Vancouver, BC · Greater Vancouver, BC
$65 to $75 CAD / hour
Contract
Are you passionate about improving the employee experience through better processes and technology? We are partnering with a globally recognized retail organization to find a Business…
Added 46 mins ago
Manager, Contact Center - QA & Operations Excellence
Walmart Canada
Mississauga, ON
Full-time
…the business to deliver measurable improvements in customer experience, associate performance and…
Added 46 mins ago
Pharmacy Manager
Walmart Canada
Guelph, ON
Contract
Lead the Pharmacy and OTC teams including participation in the recruitment and interviewing of candidates, train all associates on OBWs/SOPs and Walmart workflow and ensures their…
Added 46 mins ago
Senior Manager, Contact Center - Escalations
Walmart Canada
Mississauga, ON
Full-time
…eliminate recurring issues and improve the overall customer…
Added 46 mins ago
(CAN) Customer Service Manager
Walmart Canada
Brampton, ON
$15 CAD / hour
Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 46 mins ago
Operations Manager
Jim Pattison Developments Ltd.
Penticton, BC
$80,000 to $85,000 CAD / year
Full-time
The ideal candidate brings experience in operations, maintenance or facilities management, with shopping centre or retail operations experience preferred. You have a strong understanding of…

Apple

CA-Lead

Montreal, QC, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.

Description

Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Have experience mentoring or leading others personally or professionally. Be proficient in written and spoken English, except if your role is based in Quebec (sign language supported). Be proficient in written and spoken French if your role is based in Quebec (sign language supported).

Preferred Qualifications

You can: Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition. Resolve conflict and settle differences in productive ways. Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment. Demonstrate excellent attention to detail and organization skills. Work autonomously and be willing to take initiative without close supervision. Drive results both individually and through enabling others by leading and collaborating. Allocate resources and adjust processes to provide an exceptional customer experience. Communicate effectively and tailor your communication style to different audiences.

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More about this job

Responsibilities

The Lead supports the store leadership team by facilitating meaningful customer experiences and ensuring operational readiness. They mentor team members, manage sales floor workflows, and drive performance goals while fostering an inclusive environment.

Requirements

Candidates must have experience in retail or sales and demonstrated ability in mentoring or leading others. Proficiency in English and French is required for roles based in Quebec, along with availability to work flexible retail hours.

Skills

Retail sales
Mentoring
Leadership
Customer engagement
Operational excellence
Conflict resolution
Communication
Team management
Cash management
Workflow organization
Decision making
Analytical skills
Attention to detail
Inclusion
Diversity
Product expertise

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Leadership
Mentoring
Customer Experience
Operational Readiness
Cash Management
Team Management
Inclusion
Diversity
Conflict Resolution
Workflow Management
Performance Goals
Apple Retail
Customer Loyalty
Communication
Store Operations

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