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Lodge Manager - CSE
Civeo
Fort McMurray, AB
- Full-time
Are you from Fort McMurray and ready for your next big leadership move? Take the lead in a fast‑paced lodge environment and help elevate the guest experience right here in your own backyard!
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Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
…omni-channel routing, and share best practices for sales and service process optimization, data quality, and customer…
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Security Associate
Carvana
ON · Ontario, Canada
- Full-time
Lead with a service-first mindset in every interaction.
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Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
9. Provides knowledgeable and high quality customer service to prospective students and when appropriate, their families, Counsellors, Enrolment Service Professionals and other members of…
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Analyst, Client Onboarding & Service
CIBC
Winnipeg, MB · Regina, SK
- Full-time
As an Analyst in the Client Onboarding & Service team, your primary focus will involve supporting clients within your portfolio on all day-to-day service and support requests. You will be…
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Banking Centre Leader I
CIBC
Chatham-Kent, ON · Wallaceburg
- Full-time
Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to…
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VP Sales Lead
BMO
Waterloo, ON · MARS
- Full-time
Lead Growth. Influence Strategy. Help Businesses Thrive.
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VP Sales Lead
BMO
Toronto, ON · FCP
- Full-time
As Vice President, Commercial Banking, you will lead a team of experienced Relationship Managers while overseeing a portfolio of strategic mid-market and commercial clients. This is a…
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VP Sales Lead
BMO
Edmonton, AB · Enbridge
- Full-time
As Vice President, Commercial Banking, you will lead a team of experienced Relationship Managers while overseeing a portfolio of strategic mid-market and commercial clients. This is a…
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Specialist II TIS Application Observability
Enbridge
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
…infrastructure telemetry into actionable insights that improve service reliability, reduce operational noise, and accelerate incident resolution. You will partner with application,…
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Microelectronics Process Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
…engineering with process architecture responsibilities, translating customer needs into robust manufacturing requirements. Working within an R&D organization that closely collaborates with…
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Director, Equipment Planning and Biomedical Services
Mackenzie Health
Richmond Hill, ON
- $137,748 to $175,793 CAD / year
- Full-time
Lead service contract procurement and negotiations.
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Land Services Admin Clerk
ESC Corporate Services
Toronto, ON
- Full-time
Strong organizational, communication, and customer service skills, with the ability to manage competing priorities and deadlines.
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Safety Team Leader - Transportation
Penske Logistics
Woodstock, ON
- Full-time
1 year of customer service experience preferred
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Part-Time Key Holder - Vaughan Mills
Geox
Vaughan, ON
- Part-time
Handle complex customer service situations with a sense of urgency and escalates service issues when appropriate
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Retail Operations Lead
PetSmart
Coquitlam, BC
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
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Platform Engineering Manager
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
OCIO | Enterprise Automation and Service Delivery
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Tech Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
- Full-time
…deliver solutions that improve layover operations, enhance customer experience, and support long-term…
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Database Marketing Manager
Parq Casino
Vancouver, BC
- Full-time
Collaboration: Work closely with other departments, including customer service, to ensure CRM efforts are aligned with overall business goals. Coordinate with external agencies for…
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Product Manager - Ceilings
CertainTeed
Mississauga, ON
- Full-time
We are seeking a strategic and commercially driven Product Manager, Ceilings to lead the growth and profitability of our ceilings product portfolio. This role develops and executes product…
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Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…opportunities for the candidate that can showcase exceptional customer service, have a growth mindset, and deliver for…
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Account Development Representative II
Samsara
Ottawa, ON · Kanata, ON
- Full-time
…facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal…
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Customer Account Executive II (Hybrid)
Nitro Software
Toronto, ON
- Full-time
…identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across…
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TI
Repair Technician 2
Techtronic Industries Canada Inc. - TTI Canada
Georgina, ON
- Full-time
The Repair Technician 2 will perform repair and/or service work of Company products in accordance with prescribed procedures. The job requires using a variety of hand tools and small power…
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Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Follow approved HR processes, templates, service standards, confidentiality requirements, and documentation controls; recommend practical improvements.

Apple

CA-Manager

Ottawa, ON, Canada

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.

Description

Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience leading others in retail, sales, or a related field. Be proficient in written and spoken French if your role is based in Quebec - English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

You can: Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment. Resolve conflict and settle differences in productive ways.

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More about this job

Responsibilities

Lead, coach, and develop a high-performing retail team to deliver exceptional customer experiences and achieve business goals. Actively participate in floor leadership to model service standards and ensure operational strategies are executed effectively.

Requirements

Requires previous experience leading others in a retail, sales, or related environment. Candidates must be available to work a flexible schedule including nights, weekends, and holidays.

Skills

Team Leadership
Retail Management
Customer Service
Coaching
Performance Management
Recruiting
Operational Strategy
Conflict Resolution
Mentorship
Communication
Decision Making
Inclusion And Diversity
Asset Protection
Sales

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Leadership
Customer Experience
Team Development
Recruiting
Operational Strategy
Performance Goals
Floor Leadership
Conflict Resolution
Mentorship
Inclusion
Diversity
Asset Protection
Sales

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