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Added 6 mins ago
Senior Personal Banker - Investing - Ste Dorothée, Laval (Full-time, 37.5h/week)
TD
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Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 6 mins ago
Project Manager
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Full-time
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Added 6 mins ago
Senior Manager, Product Management
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Added 7 mins ago
Senior Manager - Trade Marketing
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Added 7 mins ago
Financial Analyst, Bell AI Fabric
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Added 21 mins ago
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Apple

CA-Senior Manager

Canada

Experience: Have 3 years of leadership experience in retail, sales, or a related field.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Senior Manager, you’re responsible for creating a positive environment of customer interactions that effectively drive achievement of performance goals and business priorities. You help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision making. While a Senior Manager leads specific parts of the experience, you also help identify, analyze, and solve complex problems in partnership with Store Leader.

Description

Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members. This posting is for existing vacancies and future opportunities at Apple. For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

Minimum Qualifications

You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have 3 years of leadership experience in retail, sales, or a related field. Be proficient in written and spoken French if your role is based in Quebec - English is required for roles throughout Canada (sign language supported for both languages).

Preferred Qualifications

You can: Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks. Follow through on commitments and establish mechanisms to encourage others to do the same. Instill trust within the team and operate with a high level of integrity. Make timely and sound decisions by asking questions and using analytics, experience, and judgment. Communicate with excellence, and tailor your communication style to different audiences. Develop others through mentorship, coaching, and effective feedback. Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment. Manage work through effective organization, planning, and prioritization.

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More about this job

Responsibilities

The Senior Manager is responsible for driving store performance goals, executing operational strategies, and fostering an inclusive environment. They lead and develop a diverse team while ensuring exceptional customer service and effective floor leadership.

Requirements

Candidates must have at least 3 years of leadership experience in retail or a related field. Proficiency in English is required for all Canadian roles, with French proficiency required for positions based in Quebec.

Skills

Leadership
Retail management
Team development
Customer service
Operational strategy
Performance management
Decision making
Conflict resolution
Mentorship
Coaching
Communication
Analytical skills
Inclusion and diversity
Recruiting
Training

Visa sponsorship

Not detected in the job text

Keywords

Retail
Management
Leadership
Customer Experience
Operations
Team Building
Performance Goals
Inclusion
Diversity
Coaching
Mentorship
Strategy
Recruitment
Floor Leadership
Conflict Resolution
Analytics
Decision Making
Communication
Policy Compliance
Asset Protection

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